Charleys Cheesesteaks

4.2
749 reviews
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Business Details

5750 US Highway 98 N., Lakeland, FL
33809, United States
(863) 937-6951
https://order.charleys.com/menu/us-highway-98/
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About

Sandwich Restaurant

Location

Charleys Cheesesteaks
5750 US Highway 98 N., Lakeland, FL
33809, United States

Hours

Reviews

4.0
497 reviews
5 stars
291
4 stars
71
3 stars
50
2 stars
28
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive service from staff members, particularly highlighting individuals like Jennifer and Justin.

Food Quality

While some customers enjoyed the food, including the cheesesteaks and wings, others reported inconsistencies in freshness and portion sizes.

Cleanliness

Several reviews mentioned issues with cleanliness in the dining area, including dirty tables and restrooms.

Atmosphere

The presence of live music was appreciated by some customers, contributing positively to the dining experience.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.
  • KP
    Keiara Patterson
    Nov 15, 2025
    1.0
    ⭐️ 1 Star I had a terrible experience at this Charlie’s Cheesesteak location. The food left a bad taste in my mouth, literally and figuratively. While I was ordering at the drive-thru, the cashier was rushing me, sighing, and acting like taking my order was an inconvenience. The attitude was completely uncalled for. If you don’t like working in customer service, then maybe fast food isn’t the right job. I will never return to this store. Very disappointed. Thank goodness for Salems that is right across the street and though I had to pay a little bit more there customer service was phenomenal!
  • AB
    April Ballard
    Nov 6, 2025
    3.0
    Took forever to be acknowledged at the drive thru. My coke was not even filled up to the top; left an inch at the top of the cup. My fries were missing from my order. Paid way too much for what I got. They need new management!
  • SC
    Shelia Cobbs
    Nov 3, 2025
    5.0
    My brother and I was amazed at service and food was Great! Wings are Best Around💪🏽
  • AH
    Angela Hird
    Oct 19, 2025
    5.0
    Everybody there was so sweet and helped so much!! They work such long hours and are still so happy 😁
  • AT
    Austin Taylor
    Oct 19, 2025
    1.0
    Had a homeless guy blaring a Guitar in the corner the whole time we was trying to eat . Everytable was dirty and old food and trash on the floor. The drink machine was leaking water on the floor all around it. The worker that took our order was nice and the food was great .
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Frequently Asked Questions About Charleys Cheesesteaks

What are the general operating hours of Charleys Cheesesteaks on US Highway 98?

Charleys Cheesesteaks is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday. On Fridays and Saturdays, the hours extend until 10:30 PM.

Are delivery and drive-through services available at Charleys Cheesesteaks?

No, Charleys Cheesesteaks on US Highway 98 does not offer delivery or drive-through services.