Buffalo Wild Wings

Reviews

• NG

  Noah Geraci

  6 days ago
  1.0
  I made a pick up order was supposed to be ready at 4:30 entered the building at 4:20 and they told me it was being bagged up. I proceeded to wait there for 15 more minutes and the lady came around to tell me that she told them to bring it out front and they never did terrible customer service.
• BR

  Benjamin Romero

  Nov 11, 2025
  5.0
  Cam was our waitress tonight at Buffalo Wild Wings. It was packed from Veterans Day and you could tell all of the workers had a lot on their hands. Despite all of that, our waitress Cam was extremely sweet and on top of everything that she was doing. You can tell she really cared about everyone she was helping. If I could choose a waitress every time I came here, I would always choose Cam! Thank you for making our experience that much better.
• DS

  Daniel Santos

  Nov 11, 2025
  1.0
  I’m a U.S. Army Veteran, and I went to Buffalo Wild Wings in Lakeland on Veterans Day to take part in their advertised offer for veterans—a complimentary order of 10 wings when dining in. Unfortunately, my experience was extremely disappointing. I was accompanied by my disabled disabled child, who is autistic and experiencing a meltdown at the time, which made it impossible for us to dine inside the restaurant. I explained the situation to the manager and asked if an exception could be made so that I could still receive the offer, given the circumstances. The manager showed absolutely no empathy or understanding and refused to accommodate us in any way. To be clear, it would have been no different than me dining in, receiving the wings, and immediately asking for a box to go—which is something any other guest could easily do. Instead, I was turned away and made to feel dismissed and disrespected, despite being a veteran and a parent doing their best in a difficult moment. It’s disheartening to see a company that claims to honor veterans show such a lack of compassion or flexibility, especially toward those with special-needs families. I hope Buffalo Wild Wings reviews its policies and trains its staff to handle situations like this with more understanding and respect in the future. Here’s an expanded, more detailed version while keeping the tone professional and appreciative: **UPDATE: 11/14/2025** I was contacted by the General Manager, Melissa S., regarding this matter, and I was sincerely impressed with the level of professionalism, clarity, and attentiveness she demonstrated throughout our conversation. She took the time to fully understand the situation, acknowledged the validity of my concerns, and expressed a genuine commitment to ensuring the issue is resolved appropriately. What truly resonated with me was her proactive approach. Melissa not only addressed the matter directly with me, but she also engaged with her team to reinforce expectations and clarify procedures. By doing so, she ensured that the underlying issue is corrected not just in my case, but for any future guest who may require similar attention or accommodations. Her focus on improving internal communication and operational awareness reflects strong leadership and a sincere dedication to service quality. I want to extend my appreciation to Melissa for her thoughtful follow-up and for taking this situation seriously. Her responsiveness and willingness to take corrective action made a meaningful difference, and I am grateful for the way she handled the matter from start to finish.
• RD

  russell Deronda

  Nov 3, 2025
  5.0
  My wife went for a late lunch since the electric grid went down from an auto accident. We had the pick 6 special, with both of us having the cheese burger, potato wedges, and tea. All where excellent, the food was served quickly, and the waitress was great. Highly recommend.
• LP

  Lizette Partida

  Oct 29, 2025
  5.0
  Cinthia is so kind and attentive. This is me and my sister’s first time coming to Buffalo Wild Wings and it was a great experience. The wings were also soooo good. Reccomend!

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