Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
1,105 reviews
5 stars
479
4 stars
223
3 stars
122
2 stars
72
1 star
209
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders, particularly through the drive-thru and online ordering.
Food Quality
While some customers enjoyed the food, there were numerous complaints about overcooked or dry chicken, as well as missing items in orders.
Cleanliness
Several reviews highlighted concerns about cleanliness, particularly in the bathrooms and overall hygiene.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.
Pricing
Customers expressed dissatisfaction with rising prices and perceived value, noting that portions seemed smaller compared to previous visits.
- LKLynn King2 days ago1.0Terrible! Yucca didn't come with dipping sauce and was practically raw. Ropa Vieja Quesadilla was a joke with practically no meat. Will never go there again.
- PPPoblano Photography3 days ago1.0Never fails, they always forget something from my order. Better to order from the Boynton location.
- JIJames Paino IVNov 8, 20252.0Ordered an online pickup and the order wasn't complete, the manager wasn't attentive or welcoming and their service was horrible. When I got home I found out they forgot a few items in my order so I had to drive the 10 minutes back to the restaurant to get said items and upon my return it wasn't ready after I called 15-20 minutes earlier and the cashier/manager was absolutely uninviting to the restaurant. Also, very hard to understand them, their English understanding is not good at all, the person who waited on me after returning to their restaurant from them missing a few items in my order didn't understand a thing I was saying and had to ask 2 other people what I said, all I asked for was sauce and a straw. I think you should hire people who understand your countries language.
- GPGiovanni ParisNov 8, 20251.0extra small chicken, one plantain is bigger than the chicken drumstick. Update nov 2025 ! AGAIN! I tried one more time , the same, small chicken pieces ever, amd this time I tried the ropa vieja plantains and is not like the pictures show. No sauces on my order, and I noticed when I arrived home.
- ETEnrique TorricoOct 26, 20255.0I had to ask for recently cooked chicken 🐔. In the past they delivered chicken already cooked and stored in a rack, tasted dry and over heated to prevent spoilage. They should not grill large amounts. I rather wait than promptly delivered.! My 🐔 today tasted great 👍. I had to wait a couple of minutes....
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours for Pollo Tropical in Lake Worth?
Pollo Tropical in Lake Worth is open every day from 10:30 AM to midnight.
Does Pollo Tropical offer delivery and what are the delivery hours?
Yes, Pollo Tropical offers delivery service daily from 10:30 AM to 11:30 PM. You can order online through their delivery page.
Is Pollo Tropical located at 6195 South Jog Road in Lake Worth, FL?
Yes, Pollo Tropical is located at 6195 South Jog Road, Lake Worth, FL 33467.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban cuisine inspired by Miami roots, offering fresh marinated chicken and other Latin American dishes with a creative twist.
Does Pollo Tropical accept credit card payments and which types?
Pollo Tropical accepts payment by American Express, Discover, MasterCard, and Visa credit cards.
Are there family-friendly features at Pollo Tropical?
Yes, Pollo Tropical welcomes families, offers a children's menu, and has high chairs available.
Is Pollo Tropical wheelchair accessible?
Yes, Pollo Tropical has wheelchair accessible entrances, seating, parking, and restrooms.
What nearby restaurants can I visit before or after dining at Pollo Tropical?
Nearby you can find a variety of restaurants including Bahia Bowls Lake Worth, Tijuana Flats, Chipotle Mexican Grill, NYPD II Pizzeria and Italian Restaurant, and Sushi Yami Japanese Restaurant, perfect for exploring different cuisines.
Are there any nearby services or shops around Pollo Tropical in Lake Worth?
Yes, the area includes services like Sprint Store for mobile phones, DeCanio Vision and Vision Source Fox Optical for eye care, Supercuts and various beauty salons for grooming, and pet services like Vetco Vaccination Clinic and Petco.
How can I get to Pollo Tropical using public transport or nearby landmarks?
While specific transit stations are not listed, Pollo Tropical is near prominent local businesses and shops such as Sprint Store and various optometrists, which can serve as landmarks to help you locate the restaurant at 6195 South Jog Road in Lake Worth.