Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
1,573 reviews
5 stars
703
4 stars
300
3 stars
177
2 stars
104
1 star
289
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported issues with food quality, including raw or burnt chicken, missing items, and overall dissatisfaction with taste.
Service Issues
Numerous reviews highlighted poor customer service, including long wait times, incorrect orders, and rude staff.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors.
Order Accuracy
Many customers experienced problems with order accuracy, often receiving incorrect items or incomplete orders.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly staff, indicating that there are positive experiences to be had.
- TMT moneyNov 12, 20255.0Nice and clean
- JGJulie GarciaNov 11, 20251.0The service and The service and management were extremely poor. I placed an online order at 6:40 PM, and it was marked as “order ready.” However, I arrived at the restaurant at 7:00 PM and found five people waiting in front of me, . The employee informed me that the chicken was not ready at 7:05 PM. I finally received my order at 7:30PM, but the chicken was not well-cooked. I believe that the restaurant was in a rush to fulfill orders, which resulted in a lack of attention to detail. is horrible
- DMDavid MoonilalOct 31, 20255.0This restaurant is near my warehouse and I'm a frequent flyer there fabulous food always fresh staff is always helpful everyone loves to help
- ILItachi LexOct 25, 20251.0If you are deaf dont go to the druve thru, I couldn't hear much but the lady gave me a look , I always get the same order for years but this time because I couldn't hear the lady they decided to put tomatoes and onions on the food 😮💨 im here thinking no way they can be racist because im spanish too im guessing the lady has a anger problem I dont know but im gonna start going to another location.
- CTChristos TsalikisOct 16, 20252.0No good service, I asked 1/2 chicken rice and beans. Missing breast, napkin cutlery any sauce.
Frequently Asked Questions About Pollo Tropical
What are the regular dining hours at Pollo Tropical on Lake Worth Road?
Pollo Tropical is open daily from 10:30 AM to midnight for dine-in service.
Does Pollo Tropical offer delivery service? If so, when?
Delivery is available every day from 10:30 AM to 11:30 PM at Pollo Tropical, Lake Worth Road.
Can I use the drive-through at Pollo Tropical, and what are the hours?
Yes, the Pollo Tropical drive-through is open daily from 10:30 AM to midnight.
What types of foods does Pollo Tropical serve?
Pollo Tropical offers fresh Cuban and Latin American inspired dishes, including their signature grilled chicken, Mojo roast pork, black beans and rice, with vegetarian options and desserts.
Does Pollo Tropical accept credit card payments?
Yes, Pollo Tropical accepts payment via American Express, Discover, Mastercard, and Visa credit cards as well as debit cards and mobile NFC payments.
Is Pollo Tropical suitable for families and children?
Yes, Pollo Tropical welcomes families and children, offering a children's menu and providing high chairs and wheelchair accessible seating and restrooms.
Does Pollo Tropical provide catering services?
Yes, Pollo Tropical offers catering services for their guests.
What nearby places can I visit before or after dining at Pollo Tropical?
Nearby you can visit The Home Depot for home improvement needs, Kingdom Buffet if you're in the mood for Chinese cuisine, or Milano Gelateria Gourmet for delicious gelato and desserts.
Are there convenient transportation or fueling options near Pollo Tropical?
Yes, the Shell gas station is nearby, which can be useful if you're driving to Pollo Tropical and need to refuel before or after your visit.
Can I combine a visit to Pollo Tropical with other local services nearby?
Certainly! You can enjoy a meal at Pollo Tropical and then visit Laundry Time Laundromat for your laundry or stop by Pep Boys or AUTO PLUS for automotive services close by.