Brand Certified
Pollo Tropical
3.6(1592 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
4331 Lake Worth Road, Lake Worth, FL
33461, United States
Certified by Pollo Tropical • Mar 01, 2026
(561) 641-7800
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/lake-worth/4331-lake-worth-road
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.6
1,592 reviews
5 stars
712
4 stars
301
3 stars
178
2 stars
105
1 star
296
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect or incomplete orders, particularly in the drive-thru.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and floors.
Customer Service
Feedback indicated poor customer service experiences, with rude staff and long wait times reported.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning undercooked or poorly prepared items.
Management Issues
There were complaints about a lack of management oversight and responsiveness to customer concerns.
- ETEnrique Torrico2 days ago1.0Chicken was burnt.! Disgusting to eat burned and dry chicken. I do not recommend dining there.!
- VVVictoriaFeb 6, 20261.0They never give u receipt and mess up your order I asked for yuca and they literally gave me fries
- LHLeslie HerreroJan 25, 20261.0Drive thru missed our order for drinks. My husband said “Large coke” 3 times. and are the combo meals don’t have drinks?? They missed our sauces too.
- JMJulie M.Jan 9, 20261.0Pollo is amazing regardless where you go. However, this location is disgusting. Some of the memembers were not wearing gloves. And, the place is dirty and I saw a roach. Go to other ones
- CJCarmen JimenezDec 17, 20251.0Bueno
Frequently Asked Questions About Pollo Tropical
What are the regular dining hours at Pollo Tropical on Lake Worth Road?
Pollo Tropical is open daily from 10:30 AM to midnight for dine-in service.
Does Pollo Tropical offer delivery service? If so, when?
Delivery is available every day from 10:30 AM to 11:30 PM at Pollo Tropical, Lake Worth Road.
Can I use the drive-through at Pollo Tropical, and what are the hours?
Yes, the Pollo Tropical drive-through is open daily from 10:30 AM to midnight.
What types of foods does Pollo Tropical serve?
Pollo Tropical offers fresh Cuban and Latin American inspired dishes, including their signature grilled chicken, Mojo roast pork, black beans and rice, with vegetarian options and desserts.
Does Pollo Tropical accept credit card payments?
Yes, Pollo Tropical accepts payment via American Express, Discover, Mastercard, and Visa credit cards as well as debit cards and mobile NFC payments.
Is Pollo Tropical suitable for families and children?
Yes, Pollo Tropical welcomes families and children, offering a children's menu and providing high chairs and wheelchair accessible seating and restrooms.
Does Pollo Tropical provide catering services?
Yes, Pollo Tropical offers catering services for their guests.
What nearby places can I visit before or after dining at Pollo Tropical?
Nearby you can visit The Home Depot for home improvement needs, Kingdom Buffet if you're in the mood for Chinese cuisine, or Milano Gelateria Gourmet for delicious gelato and desserts.
Are there convenient transportation or fueling options near Pollo Tropical?
Yes, the Shell gas station is nearby, which can be useful if you're driving to Pollo Tropical and need to refuel before or after your visit.
Can I combine a visit to Pollo Tropical with other local services nearby?
Certainly! You can enjoy a meal at Pollo Tropical and then visit Laundry Time Laundromat for your laundry or stop by Pep Boys or AUTO PLUS for automotive services close by.
Brand Certified Facts from Pollo Tropical
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Certified March 01, 2026Yext Knowledge Graph
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