Chipotle Mexican Grill

Reviews

• CD

  Connor Dubuque

  4 days ago
  2.0
  I eat Chipotle 2–3 times a week, so I’m not someone who leaves reviews over nothing. But this location at 4400 Hypoluxo Rd (Atlantis) was gross and unacceptable. They scooped rice into my bowl, then scooped rice back out of my bowl because they didn’t feel like making more. After that, they skimped on the chicken for my girlfriend’s tacos again, for the same reason, they were low and didn’t want to cook more. If you’re running low, make more or tell customers there will be a wait. Don’t take food back out of someone’s bowl and short people on protein. I live across the street at Elan Palm Reserve and I wanted this to be my go to Chipotle, but I won’t be back if this is how it’s handled.
• MM

  Miriam

  Dec 27, 2025
  1.0
  Terrible service, I came to pick up three burritos, and I asked for the toppings on the side. When I got home and opened the orders, they hadn't given me a single topping. Is it really that difficult to get a customer's order right?
• JI

  James Paino IV

  Dec 14, 2025
  1.0
  Ran out of food and weighted literally an hour in the drive-thru for my food. The girl at the window made up every excuse in the book, they rent ran out of white rice, the fajita veggies weren't cooked, at least they could have done was gave me extra food for waiting an hour plus in the drive-thru. Highly unacceptable whoever runs this store is clueless
• AH

  Addy Horn

  Nov 30, 2025
  1.0
  As a regular customer at this Chipotle, it's disappointing that nothing seems to change with each visit. It's frustrating to have to consider driving 20 minutes to another location just to enjoy a decent Chipotle meal. This location is the only one within a 5- to 10-minute radius of my house. Every time I come in, I am greeted with a terrible attitude and outright rudeness. On top of that, my food is usually cold. The female employees consistently give me attitude if I ask a question or mention anything wrong with my order. I’m over the service, the food, and the terrible atmosphere. I guess I'll be driving 20 minutes next time.
• DR

  Dashcar Raymond

  Nov 28, 2025
  1.0
  My family and I went due to the BOGO. The first thing that stuck out was the long line, but it was understandable because of the deal. However, the line was barely moving. The cars outside in the Chipotle Lane were moving faster than us. 30 minutes later, the line moves up, but then they run out of rice. They did not inform people in line of this. People had to go up to the counter and ask. The manager told some customers that they would rather have everyone get out and cut down the line. It took over 20 minutes for more rice to be ready. When we finally got to the start of the line, the rice ran out again. They were not willing to get rice from the Chipotle Lane, even though there were no cars or orders. They also ran out of fajita and said that was it for the day, even though it was 8:20 pm at this point and still some time before they closed. The portions sizes were horrible, like they were trying to save food for the rest of the people in line and didn't want to make more. The service was extremely slow, with someone being trained during this rush hour. The staff was very ill prepared and were more focused on talking with each other than communicating with the customers. I was there for over an hour.

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