Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,625 reviews
5 stars
591
4 stars
341
3 stars
240
2 stars
129
1 star
324
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude staff and poor customer service, with many expressing frustration over long wait times and incorrect orders.
Cleanliness
The location received multiple complaints about unsanitary conditions, including dirty bathrooms and dining areas.
Food Quality
Several reviews highlighted issues with food quality, including cold items, incorrect orders, and even reports of food poisoning.
Operational Issues
Customers noted problems with the restaurant's hours and staffing, including being closed earlier than advertised and long wait times in both drive-thru and dine-in.
Mixed Experiences
While many reviews were negative, a few customers praised the food and service, indicating that experiences may vary significantly.
- MGMaria Ortiz (Gabie)Nov 15, 20251.0I placed an online order at Wendy’s and arrived at 11:30 PM, well before their posted closing time of 1:00 AM. Despite this, the staff refused to make my order and claimed they were closed. It was frustrating and unprofessional, especially after already paying and following the listed hours. Definitely disappointed with the service.
- JCJim CourtneyNov 7, 20253.0They weren't able to accept cash for my payment. The fancy drink machine did not have any options for iced tea available.
- NCNashaly ColonNov 4, 20251.0Unfortunately, I usually come here to eat most of the time, and it's always the same issue with the food. I understand that from 12pm to 2:00pm they are busy, but the food they serve just to get through the rush is horrible. Also, if they don't have something in stock, it's very important to communicate that to the customer instead of just giving us whatever they want-after all, that's what we're paying for.
- BWBonnie WilliamsNov 3, 20251.0A family member of mine was going to apply here but after hearing thr employees talk trash about another employee and laughing at her behind her back while she was cleaning the bathroom calling her names and more she decided not to apply here! Disgusting behaviour from the employees.
- DHD HiattNov 1, 20251.0Absolutely RUN from this Wendy’s! Take some extra time and find a different location. Total wait time just to get food through drive through was approximately 20 minutes with only a few cars in front of us. On top of the long wait for food, I ordered two junior frosty’s and made them aware that I had the “Boo Bucks” coupons to receive them free. My order total didn’t seem right and the little girl in drive through read my order to me and I told her I had the coupons and she even took them from me and threw them up to the side of her. Well again….instead of me stupidly not checking twice, the receipt before leaving out drive through, I pulled around to see I was still charged for the Frostys and even though she had taken the coupons. Well, my son goes in to either get a refund or the coupons back. The so called manager gave him a refund for ONE FROSTY! We checked bank and one was immediately refunded and nothing else. He goes back in and again the “manager” who was already frustrated because of ALL sorts of people inside because of MESSED UP orders! Finally got refunds correct……. 40 minutes for a drive through order ….. RUN RUN
Frequently Asked Questions About Wendy's
Is Lake Wales Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Lake Wales, FL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Lake Wales, FL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (863) 678-3907.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Lake Wales Wendy’s serve breakfast?
Yes, this Wendy’s location in Lake Wales, FL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy’s drive-thru in Lake Wales?
Wendy's drive-thru in Lake Wales is open from 6:30 AM to 1:00 AM Monday to Friday, and from 7:00 AM to 1:00 AM on weekends.
Does this Wendy’s location serve breakfast?
Yes, the Lake Wales Wendy’s serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can customers order from Wendy’s online or using a mobile app?
Yes, customers can order through the Wendy’s mobile app or at order.wendys.com for convenient pickup or delivery.
What payment options are accepted at this Wendy’s?
Wendy’s in Lake Wales accepts American Express, Cash, Discover, MasterCard, and Visa for payments.
Is delivery available from this Wendy’s location?
Yes, delivery is available where offered. You can check delivery availability using the Wendy’s app or at order.wendys.com by entering your address.
How can I provide feedback or contact this Wendy’s location?
You can contact the Lake Wales Wendy’s directly at (863) 678-3907 or provide feedback via the Wendy’s Customer Care team through live chat, phone 888-624-8140, or the satisfaction survey online.
Which nearby fast food restaurants are close to Wendy’s in Lake Wales?
Nearby fast food options include McDonald’s, Papa John’s Pizza, Hungry Howie’s, and Domino’s Pizza, providing customers with variety in dining choices close to Wendy’s.
Are there convenience stores or gas stations near Wendy’s in Lake Wales?
Yes, nearby you will find 7-Eleven and Murphy USA, useful for quick stops before or after dining at Wendy’s.
What are some nearby services that customers might visit along with Wendy’s?
Close to Wendy’s customers can find services such as Jackson Hewitt Tax Service, Western Union, and H&R Block for tax and financial needs, as well as beauty salons like Natural Nails and Jimenez Beauty & Barber Styles.
Does Wendy’s in Lake Wales offer dine-in, takeout, and drive-thru options?
Yes, this Wendy’s location offers dine-in, takeout, and drive-thru services to accommodate different customer preferences.