Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.4
1,889 reviews
5 stars
704
4 stars
374
3 stars
256
2 stars
128
1 star
427
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being fresh and flavorful, though there were complaints about overcooked items and missing ingredients.
Service Issues
Numerous reviews highlighted poor customer service, including long wait times, rude staff, and incorrect orders.
Cleanliness and Environment
Several customers reported unsanitary conditions and a lack of attention to the dining area, impacting their overall experience.
Staff Performance
While some staff members received positive mentions for their friendliness and helpfulness, many reviews pointed out a lack of professionalism and coordination among employees.
- SSSamuel Stoudt6 days ago1.0Wanted a chicken sandwich with cheese. Said no problem. Got a 1/4 of a chicken breast with a side of shredded cheese.. Wanted a chicken Ceasars salad. Got watered down dressing and a hand full of chicken. Ordered a choppy top and they forgot the sauce after asking atleast 3 time. Not a single item Ordered was correct or even worth the price. Every time I come here I remember why I don't. Sad because it used to be a quality establishment.
- MSMichael SheheeDec 9, 20254.0They were killing the drive through but at the expense of the inside diners. Four delivery drivers stood there for 20 minutes while we walked in, ordered and were then served. They just forgot about them. After I picked up, they all charged the counter then got served. Food was great (quarter chicken dark)! Not cilantro dressing though ,😭
- BBBryson BrooksDec 9, 20252.0I’ve always gone there around 6-7, seems like there’s always a rush but the tall manager who always wears a black jacket is always yelling at the employees & doesn’t help. As a manager please do your job as one.
- KMKokkee M14Dec 9, 20253.0Yesterday I went in around 6pm and it was busy. Cant complain about the wait time, food was great tho. The only complain that i have is that there was a man I think he was the manager just standing there yelling at the workers.
- CRCarmen RodriguezDec 3, 20255.0Something changed. 6 months ago I hated coming here but kids were in the mood. More recently our experiences have been way better. Food is tastier. Takeout.
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours for dining in at Pollo Tropical in Lake Park?
Pollo Tropical in Lake Park is open daily from 10:30 AM to midnight for dine-in service.
When can I use the drive-through service at this Pollo Tropical location?
The drive-through is available every day from 10:30 AM to midnight.
Does Pollo Tropical offer delivery, and what are the delivery hours?
Yes, delivery is available daily from 10:30 AM to 11:30 PM. You can order online via their delivery URL.
What types of payment does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards and mobile NFC payments.
Is Pollo Tropical family-friendly and accessible for all guests?
Yes, the restaurant welcomes families and children, has a children's menu, high chairs, and is wheelchair accessible including parking, seating, and restrooms.
Does Pollo Tropical offer vegetarian options and catering services?
Yes, they serve vegetarian dishes and provide catering services for events.
Where is Pollo Tropical located in Lake Park, Florida?
It is located at 3061 Northlake Blvd., Lake Park, FL 33403, USA.
Which nearby places can help customers find Pollo Tropical easily?
Customers can use nearby landmarks such as Walgreens pharmacy, AT&T Store, or Hilltop Park to find Pollo Tropical at 3061 Northlake Blvd.
Are there places near Pollo Tropical where you can grab coffee or snacks before or after your meal?
Yes, nearby coffee shops like Dunkin' and Dont Worry Drink Coffee offer convenient spots for coffee or light snacks before or after dining at Pollo Tropical.
Can customers combine a visit to Pollo Tropical with other services such as car care or shopping in the area?
Absolutely. Nearby services include Jiffy Lube for automotive care, Staples for office supplies, and Rainbow Shops for clothing, allowing for convenient multitasking around your meal.