Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.4
1,877 reviews
5 stars
700
4 stars
370
3 stars
255
2 stars
127
1 star
425
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the flavor and freshness of the food, particularly the chicken, but there were complaints about overcooked and dry items.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness and Environment
Several customers reported unsanitary conditions and a need for renovations, with some mentioning mold and dirt in the dining area.
Staff Performance
While some staff members received commendations for their friendliness and helpfulness, many reviews noted a lack of coordination and professionalism among employees.
Inconsistency
The quality of service and food varied significantly depending on the time and day, leading to mixed experiences among customers.
- WMWesley ManciasNov 15, 20255.0Great food- Awesome price
- CSCraig SamiNov 3, 20255.0I eat here often, the best clean healthy fast food you can get.
- SDSteven DayOct 29, 20255.0Everyone is friendly and the food is fresh and delicious.
- SSSeekthekingdomfirstOct 11, 20251.0Came here in the late afternoon huge mistake !!I went thur the drive Thur and ordered a boneless platter with corn in white rice waited longer than usual so I got out of my car to go inside just to find out to my surprise no one inside!!! It wasnt busy at all so I asked them wat the hell is taking so long that girl said that the guy in drive thur didn't know what he was doing smh and then wen I got my food the chicken was dry as hell and they forgot to put fork and napkins in the bag smh
- MFMerilyn FélixSep 28, 20251.0Madeana is very rude she doesn't want to serve she gives attitude
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours for dining in at Pollo Tropical in Lake Park?
Pollo Tropical in Lake Park is open daily from 10:30 AM to midnight for dine-in service.
When can I use the drive-through service at this Pollo Tropical location?
The drive-through is available every day from 10:30 AM to midnight.
Does Pollo Tropical offer delivery, and what are the delivery hours?
Yes, delivery is available daily from 10:30 AM to 11:30 PM. You can order online via their delivery URL.
What types of payment does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards and mobile NFC payments.
Is Pollo Tropical family-friendly and accessible for all guests?
Yes, the restaurant welcomes families and children, has a children's menu, high chairs, and is wheelchair accessible including parking, seating, and restrooms.
Does Pollo Tropical offer vegetarian options and catering services?
Yes, they serve vegetarian dishes and provide catering services for events.
Where is Pollo Tropical located in Lake Park, Florida?
It is located at 3061 Northlake Blvd., Lake Park, FL 33403, USA.
Which nearby places can help customers find Pollo Tropical easily?
Customers can use nearby landmarks such as Walgreens pharmacy, AT&T Store, or Hilltop Park to find Pollo Tropical at 3061 Northlake Blvd.
Are there places near Pollo Tropical where you can grab coffee or snacks before or after your meal?
Yes, nearby coffee shops like Dunkin' and Dont Worry Drink Coffee offer convenient spots for coffee or light snacks before or after dining at Pollo Tropical.
Can customers combine a visit to Pollo Tropical with other services such as car care or shopping in the area?
Absolutely. Nearby services include Jiffy Lube for automotive care, Staples for office supplies, and Rainbow Shops for clothing, allowing for convenient multitasking around your meal.