Brand Certified
Pollo Tropical
3.4(1866 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
3061 Northlake Blvd., Lake Park, FL
33403, United States
Certified by Pollo Tropical • Mar 01, 2026
(561) 841-3466
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/lake-park/3061-northlake-blvd.
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.4
1,866 reviews
5 stars
693
4 stars
367
3 stars
252
2 stars
128
1 star
426
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and rude staff, leading to a frustrating experience.
Food Quality
While some customers enjoyed the food, many complained about overcooked or poorly prepared items, including missing ingredients and incorrect orders.
Staff Training
There were consistent mentions of the need for better staff training, as many employees appeared disorganized and unhelpful.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and highlighted the good taste of the food.
- RKR KirinFeb 24, 20261.0Ordered a chicken quesadilla and it was cold. The cheese was not even melted. The drive-through time was very fast though. But there was definitely zero care in making the food. The gentleman at the window was fine and amenable. But clearly they’re in too much of a rush to make sure their food is even hot. A quesadilla at that.
- KQKelly QuirozFeb 12, 20265.0Excellent customer service every time I come and Mr.Martavius is in drive thru he gets my order correct and has a really positive response every time I ask some something :) we need more people like him 👏🏻
- MGMeenu GillFeb 5, 20263.0Went to get whole chicken with black beans.. I saw they have cheesy plantains.. I ordered some to try .. I got 4 pieces for 4:99 .. 3 of the 4 weee missing the main ingredient.. guess … cheese .. what a joke .. the one with the cheese was a small sliver .. lets just say it has cheese .. don’t bother getting them .. bland and not good for the taste.. just taste like masa fried .. black beans were watered down .. chicken is good for the price ..
- TTTEE TaylorFeb 4, 20261.0I can’t make this up. Why is the prices going up and the food looks like this? It’s cold as hell and the serving size is ridiculous. Y’all will be giving me a free meal after I paid almost $10 for what. A burnt small piece of dry chicken. Do better.
- LWLarry WryeJan 26, 20262.0I ordered online and picked up the food. It was not ready at time stated on receipt. It took 15 minutes additional. Two items missing about 10$ in value and none of the requested sauces were in the bag.i trusted the sealed bag was complete. When I get home and realized we were short I called the number on the receipt. I enter the information requested, and it tells me to call back later when I can give them all of the information and goes dead. I have the information because it was emailed to me. This place has gone downhill steadily in the past two years. I’m done with it.
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours for dining in at Pollo Tropical in Lake Park?
Pollo Tropical in Lake Park is open daily from 10:30 AM to midnight for dine-in service.
When can I use the drive-through service at this Pollo Tropical location?
The drive-through is available every day from 10:30 AM to midnight.
Does Pollo Tropical offer delivery, and what are the delivery hours?
Yes, delivery is available daily from 10:30 AM to 11:30 PM. You can order online via their delivery URL.
What types of payment does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards and mobile NFC payments.
Is Pollo Tropical family-friendly and accessible for all guests?
Yes, the restaurant welcomes families and children, has a children's menu, high chairs, and is wheelchair accessible including parking, seating, and restrooms.
Does Pollo Tropical offer vegetarian options and catering services?
Yes, they serve vegetarian dishes and provide catering services for events.
Where is Pollo Tropical located in Lake Park, Florida?
It is located at 3061 Northlake Blvd., Lake Park, FL 33403, USA.
Which nearby places can help customers find Pollo Tropical easily?
Customers can use nearby landmarks such as Walgreens pharmacy, AT&T Store, or Hilltop Park to find Pollo Tropical at 3061 Northlake Blvd.
Are there places near Pollo Tropical where you can grab coffee or snacks before or after your meal?
Yes, nearby coffee shops like Dunkin' and Dont Worry Drink Coffee offer convenient spots for coffee or light snacks before or after dining at Pollo Tropical.
Can customers combine a visit to Pollo Tropical with other services such as car care or shopping in the area?
Absolutely. Nearby services include Jiffy Lube for automotive care, Staples for office supplies, and Rainbow Shops for clothing, allowing for convenient multitasking around your meal.
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