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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Lake Mary is here with warmth and welcome. Panera Bread. Food as it should be.
Numerous reviews highlighted poor customer service, including rude management and unhelpful staff interactions.
Food Quality
While some customers enjoyed the food, many expressed dissatisfaction with portion sizes, freshness, and incorrect orders.
Cleanliness
Several customers noted issues with cleanliness, including dirty tables and unsanitary conditions.
Pricing Concerns
Many reviews mentioned that the prices are perceived as high relative to the portion sizes and quality of food.
Order Accuracy
A significant number of customers reported receiving incorrect orders or missing items, particularly in the drive-thru.
TW
Tiffany Wilson
Nov 17, 2025
5.0
Very nice employee (thank you Ariah) food was quick and great. We will return.
AG
Alexis Gigliati
Nov 13, 2025
2.0
I go here all the time for lunch And today I really was craving bacon mac & cheese And I ordered a you pick two, broccoli and cheddar and the Bacon mac & cheese And I didn’t get any bacon, and I also ordered extra bread and I did not get that as well Just disappointing And the bread was really hard I didn’t check my to go order because I didn’t think mac & cheese and soup would be hard to do But it’s really expensive not to get half my order
SH
Samantha Hay
Nov 5, 2025
1.0
The meal was delivered on time. I ordered the pick two chicken/rice soup and ciabatta sandwich with dipping sauce (french onion soup basically), but ONE slice of meat - nothing but bread for $8.29!!! Guess you can pay for extra meat ($3.39 add on - you may get TWO pieces of meat. Worse ever and very disappointing.
CG
Chastity Galan
Oct 20, 2025
3.0
I order a bowl of onion soup and to me it looks more like a cup. I feel like they could of filled it up more. Less liquid not a soup for me
EF
E F
Oct 19, 2025
1.0
Super rude & unprofessional management today Sunday the 19th.
My wife had one bite of her soup did not like it. She asked if it was possible to change it. She was told since she ate some of it she can get a smaller bowl lmbo.
We will never go back to such a disrespectful place ever again. You should be fired, but it’s nice to know that I can just send anyone to get a job at this Panera location in Lake Mary.