Chipotle Mexican Grill

Reviews

• JM

  Jessie Musgrove

  Feb 26, 2026
  1.0
  Genuinely the WORST location I’ve been to. Staff is rude. I’ve gone in on 3 separate occasions and they never have lettuce. I then asked an employee how they never have lettuce when I come in and she waved her hands at me and gave me this dumb look like I was stupid for asking why they never have lettuce. I don’t know who does the inventory at this store but it’s not done correctly bc i genuinely do not understand how these 3 different trips I’ve made they’re out of something every single time. If I am paying for a service I expect to have everything and not have to stop by the store on my way home for some damn lettuce. This location sucks. Also none of them can roll a burrito either. Everyone needs a refresher on customer service, common courtesy and inventory management. Horrible service everytime. Rude staff. Do better like fr. Yall suck.
• JG

  Jose Garcia

  Feb 26, 2026
  1.0
  I expends hundred of dollar here. I forgot a drink I paid for and left it at the register, I told cashier next day I forgot a drink I pay for and she responde loud and rude “ you want me to pay for your drink” I immediately responded No, I have money to pay for it. I was just asking because I pay for it. Rude costumer service & the way of serving it’s nothing compared like before, I always have to pay for extra meat because they add 1 spoon and the other is 3 little chucks of Meat. Place is also disgusting.
• MM

  Madison Miller

  Feb 18, 2026
  1.0
  The customer service at this location was unacceptable. I went through the drive thru to pick up an order that I didn’t personally place, so I didn’t know it was marked for shelf pickup. The employee at the window was extremely rude from the start. She asked for the name, shut the window in my face, then came back and scolded me for using the drive thru instead of going inside. When I tried to explain the misunderstanding, she cut me off, repeated herself with a nasty tone and raised voice in order to talk over me, and slammed the window shut. To make matters worse, the order was missing items. Not only was the interaction disrespectful, but the food wasn’t even fully prepared correctly. This experience was completely unprofessional and very disappointing.
• DW

  Dawn Woods

  Feb 16, 2026
  1.0
  If I could give the service zero stars, I would. The woman who waited on us was extremely rude and it took everything in me not to say something to management. The steak was okay, but the chicken was awful as it was extremely overcooked. And the place was filthy for having just opened 20 minutes before we got there. I will definitely never return to this location, and I hope the rude employee was just having a bad day and isn't always like that. I would not recommend this location to anyone.
• LP

  Loan Phan

  Feb 13, 2026
  1.0
  The posted opening time on the door states 10:45 AM. However, the doors were not opened at 10:45 as advertised. When we asked the staff what was going on, we were told they needed to “clear the floor,” but they would not provide a clear answer about how much longer it would take or what time they would actually open. When we asked for an estimated time, they refused to give one and only repeated that they open at 10:45. There was no notice posted on the door explaining any delay. We were left standing outside without communication, not knowing whether to continue waiting or leave. This was extremely frustrating, especially since we had somewhere to be and planned our schedule around the posted opening time. If the store cannot open at the advertised time, customers should at least be given honest communication and a realistic estimate. The lack of transparency and professionalism was disappointing.

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