McDonald's

Reviews

• RS

  Richard Stevens

  Apr 4, 2026
  2.0
  Location: Lake Butler, FL Daily customer spending over $9,000 per year at this location. Despite that, there is a consistent pattern of missed or questioned sauce items, followed by unnecessary pushback at the window as if the request is excessive. This is not a cost control issue. This is a judgment issue. The store is actively choosing to protect a few cents in product cost while creating daily friction for a high frequency customer. That is a clear example of trading meaningful revenue for insignificant savings. Orders are placed through the app exactly as directed. If the system allows items to be selected, there should be no debate at the point of pickup. Repeated inconsistency signals a breakdown in execution, not a misunderstanding by the customer. More concerning is the tone and handling. Presenting routine items as a problem reflects a lack of awareness of customer value and a failure in basic service judgment at the management level. When a customer has to verify every order and justify small items, the operation is no longer reliable. At that point, retention becomes a question, not a guarantee. This is a preventable issue. The fact that it continues indicates it is not being taken seriously.
• ST

  Shelby Teal

  Apr 2, 2026
  1.0
  Ordered ahead and waited for almost an hour for my food. When I got my food, everything was cold and stale. They forgot my drink and when I went inside it took at least 10 minutes before anyone even acknowledged me standing there.
• TW

  Timothy Warnock

  Mar 12, 2026
  1.0
  For the 3rd order in a row, they’ve got the order incorrect. It even shows the correct order on the receipt!
• AN

  Anthony Norfleet

  Mar 2, 2026
  1.0
  Orders are never correct the first time. Then when you show the person at the window the issue all you get is attitude while they correct it. Missing items with every order is now the norm at this location.
• SN

  Scott Napier

  Feb 28, 2026
  1.0
  I Really Thought With All The Changes They’ve Made By Now They Would Be Getting A Handle In Things, Seams The Handle Is Broke, Food Cold Right Out Of The Drive Thru Window, McMuffin Bread Cold, Couldn't Eat It, Close This Dump Down, I’ve Tried To Help Support Them But They Wont Help Themselves!

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