McDonald's

3.7
574 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
615 W Main St, Lake Butler, FL
32054, United States

Hours

Reviews

3.7
574 reviews
5 stars
240
4 stars
127
3 stars
79
2 stars
38
1 star
90

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

There were mixed reviews on food quality, with some customers receiving cold or undercooked items, while others praised the freshness and taste.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in bathrooms and dining areas, although some noted positive experiences with cleanliness.

Management

New management received positive feedback for improving service and customer experience, while previous management was criticized for poor organization.
  • HC
    hintergardt Cadie
    4 days ago
    5.0
    No Disneyland toys
  • DS
    David Smith
    Dec 28, 2025
    1.0
    Bad food service and rude late night workers
  • DP
    Douglas Parker
    Dec 19, 2025
    2.0
    The only consistent thing about this McD's is they always screw up orders and take longer than anywhere else in town. Has to be one of the worst ran McDonald's I've been to, every time I decide to see if it's changed I am reminded that they just cannot get it together. Go to the Hardee's.
  • MM
    Mia
    Nov 21, 2025
    1.0
    Staff have nasty hygiene, & food is never fresh.
  • DD
    Deanna
    Nov 20, 2025
    5.0
    I would have given a 1 star due to the attitude of the front worker. Had ordered meals for my kids through drive through and was missing 2 sandwiches. Waited over 15 mins to have these 2 single sandwiches replaced, even watching other people's mishaps with their food get rectified when they walked in well after I did. After the 15 min wait, I asked them to remake the whole order being now the other food was cold! I was met with eye rolls, sighs, and a "MA'AM WE ARE DOING THE BEST WE CAN" with major attitude. I was pretty upset at that being my KIDS food was cold, but I would have had fresh sandwiches...thats not right to my kids. Period. It was addressed by an AMAZING 👏 MANAGER, Shayla, WHO DESERVES A RAISE!!! She spoke to me like a human! Not an annoyance or a neusense. She went above and beyond and had my whole order replaced in 5 mins!! How she handled this situation shows she is in the right position! She has great customer service!

Frequently Asked Questions About McDonald's

What are the regular opening hours of this McDonald's location?

This McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

When is the drive-thru service available at this McDonald's?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.