The Crystal Palace

Reviews

• JI

  Jerry Irvine

  Feb 25, 2026
  1.0
  Reservation was for 630, we large party seated at 640 which is understandable. What wasn’t is how many dirty tables we were sat by. Food was pretty decent but not worth the money charged. Service was spotty, only refilled our waters twice and cleared plates twice in 2 hours. Since we had 8 in our party the auto gratuity that was paid was not earned. But the worst part of the experience was that for the first hour and 40 minutes we were there not a single character came to our half of the restaurant. When we asked the server about it an hour in they told us “well it’s a 90 minute experience.” When we asked again at 90minutes the server told us “well they are supposed to be more spread out but they just love being together.” So they basically told us they weren’t doing what they were supposed to be doing and at the hour and 40 minute mark I asked to speak to a manager. The manager Dave was incompetent and didn’t seem to understand that 1hr40min is longer than 90 minutes. Overall it was a train wreck of a visit. Disney hospitality has really gone down hill at the parks. Would stay far away from crystal palace, find another character experience to go to there are many to choose from so that your kids will get the experience you paid for.
• MD

  Mia D

  Feb 15, 2026
  1.0
  Our group had severe food poisoning at this restaurant. We had elderly grand ma and toddler that suffered the worst symptoms of food poisoning and our entire group of seven suffered for three days and completely ruined our Disney trip We were so excited to go there and have the baby meet the characters and that was the outcome. I’m very sad that happened. We were only in Disney World for five days and the incident of food poisoning ruined three days of our trip and didn’t give us the opportunity to visit the parks or enjoy Disney World. Would never go back to this restaurant.
• GG

  gillian gallardo

  Feb 15, 2026
  1.0
  We recently dined at Crystal Palace and were disappointed with the overall experience, especially given the price point. Our meal was approximately $200 for our family, and unfortunately much of the food was dry, limited in selection, and not very appetizing. The dining area also did not appear as clean as we would have expected for a Disney restaurant of this level. Additionally, all three members of our party experienced stomach issues the following day after eating there. While we understand that experiences can vary, this was concerning.We had hoped for a memorable character dining experience, but left regretting our choice. We hope improvements are made to food quality and cleanliness to better match the Disney standard guests expect.
• WK

  Wayne Koback

  Feb 13, 2026
  1.0
  The food was disappointingwatery potatoes and the butter for the bread wasn't real butter, just oil. At $65, it's not worth the price at all. I’d recommend finding a more affordable place. The dishes weren’t well prepared, and the only positive thing about the experience was getting to see Tigger, Pooh, and Piglet. Disney really needs to improve here. I wish more Disney influencers were honest about the quality instead of just saying everything is great because it's Disney. Trust me, this restaurant is a hard pass, and I won’t be returning.
• OH

  Oasis Homes

  Feb 3, 2026
  1.0
  It was dirty. The food was about the same quality as Golden Corral. It was $185.00 for two adults and one child minus tip. We had the worst server Stephen. He did not refill our drinks or clear our plates. It’s a buffet. Literally that’s your job. To refill drinks and clear plates.. Then after we hadn’t had a water refill for ten minutes & with empty glasses, we were trying to make eye contact with Stephen and he said’ “I’m sorry I’m trying to get caught up.” There were no other parties booked. Or in sight. He was clearing and cleaning tables for the next shift while we were parched, annoyed, and looking at him, with no other guests to assist. Then he realized he messed up and tried to overcome it. He awkwardly talked with my husband ( who is too kind) and then nastily brought us (from the self-serve buffet) a scoop of banana pudding. Ew, how gross. Also the restrooms were out of paper towels completely and the employees refilling the buffet food had an attitude. And the soft seve ice cream machine was broken. I will NEVER return to this restaurant, but it doesn’t matter how the food or cleanliness or experience was because the Disney machine will keep on turning and burning. Save your money and just eat $15 hot dogs in the park.

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