Many customers noted issues with the ice cream being hollow in the center and lacking flavor, particularly with certain flavors like pistachio and chocolate.
Customer Service
Numerous reviews highlighted poor customer service experiences, including rudeness from staff and inconsistent service.
Value for Money
While some customers appreciated the sampler options and pricing, others felt the portions were inadequate for the price paid.
Location and Atmosphere
The location is praised for its setting near the water and the Rainforest Cafe, but seating is limited and can be crowded.
GG
Giulia G
Dec 5, 2025
1.0
The ice cream is a water based yogurt more than anything. Chocolate is barely edible and the rest of the flavors are ok. For the price, I don't think it's worth it considering they left a very huge hollow space in all our ice cream cups.
KA
kevin ali
Dec 3, 2025
1.0
Horrible bad customer service. Can’t give me what I’m paying for. Everything they say is unfortunately not. When I visit 4 months ago had better service and mix.
SJ
Stephanie Young-Eun Jung
Nov 13, 2025
5.0
Had: Mickey gingerbread cone
AT
Antonio Tejeda
Nov 9, 2025
1.0
Eli, Bryan, Jefferey, had terrible service they robbed me of my order and gave me half serving. I asked for a new and they refused. With attitude. Place should shutdown
AC
Abbe Chandler
Oct 19, 2025
1.0
Kenny was utterly rude I think at dairy queen i would’ve gotten better service. I usually don’t care because working in the service industry is hard but he was super rude when we asked if we could have sprinkles a simply no sufficed but he said no with a bad attitude then rolled his eyes like I asked something insane. It was obvious he did not wanna be here, and i won’t be back
Frequently Asked Questions About Swirls on the Water
What type of food does Swirls on the Water serve?
Swirls on the Water specializes in American cuisine, offering quick service food including desserts like the DOLE Whip® treat and coffee.
Where is Swirls on the Water located?
It is located at 1660 Buena Vista Drive in Disney Springs Marketplace, Lake Buena Vista, Florida.
What are the operating hours of Swirls on the Water?
Swirls on the Water is open daily from 11:00 AM to 11:00 PM.
Does Swirls on the Water accept reservations?
Yes, Swirls on the Water accepts reservations but they are not required.
Is Swirls on the Water family-friendly and accessible?
Yes, the restaurant welcomes families, has high chairs, wheelchair accessible entrance and restroom.
What payment methods are accepted at Swirls on the Water?
They accept American Express, Cash, Contactless Payment, Diners Club, Discover, Mastercard, and Visa.
Can I order ahead or use takeout services at Swirls on the Water?
Swirls on the Water offers order-and-pay-ahead options but does not provide takeout or delivery services.
What nearby dining options are available around Swirls on the Water?
Nearby dining options include Lava Lounge, Rainforest Cafe, Dockside Margaritas, Aristocrepes, and Earl of Sandwich, offering a variety of American and specialty cuisines.
What nearby entertainment or shopping locations can I visit after dining at Swirls on the Water?
Guests can visit Disney Springs Waterside Park, The Art Corner, Marketplace Fun Finds, The Art of Disney, and Disney's Pin Traders for shopping and entertainment opportunities nearby.
How can nearby points of interest help me find Swirls on the Water?
Swirls on the Water is located in the Disney Springs Marketplace area, near landmarks such as the Marketplace Carousel and Disney Springs Waterside Park, which can guide visitors to the kiosk with scenic lake views.