The food quality received mixed reviews, with some dishes praised as delicious while others were criticized for being mediocre or poorly prepared.
Service Issues
Service was inconsistent, with several customers reporting slow service, inattentive staff, and negative interactions with servers.
Atmosphere
The restaurant's atmosphere was generally described as casual and pleasant, though some noted it could be noisy due to its location.
Value for Money
Many customers felt that the prices were high relative to the portion sizes and quality of food, leading to dissatisfaction with the overall value.
Positive Experiences
Despite the criticisms, several reviews highlighted excellent service from specific staff members and enjoyable meals, indicating that positive experiences do occur.
BH
Brittany H
Nov 17, 2025
5.0
The coffee place right next to Kona Cafe is amazing. Couldn’t find it on Google so leaving the review here. It is the best coffee in Disney, I will skip any other Starbucks and Joffrey’s. The sweet cream cold brew is so good and the lady making it was incredibly nice. 1000000/10
KK
K. Knight
Nov 16, 2025
4.0
Love the hotel and the atmosphere in the Kona Cafe. Matti was an excellent server. I had the Loco Moco and it wasn't horrible, but it was horribly bland. The hamburger patty had ZERO seasoning -- not even a bit of salt. The gravy was mostly flavorless. The eggs were good. I added ketchup just to give this dish some flavor. I asked for some breakfast potatoes on the side; they were cooked well, but again, no seasoning. Had to douse them in ketchup. My husband had the macadamia nut pancakes. He thought they were okay, but you guessed it, they had zero flavor on their own. If you didn't put some of the pineapple on top, they would be completely bland. The coffee was great. I had a pot of decaf and he had the Kona Coffee press pot and both were very good.
BK
Bailey Keithley
Nov 12, 2025
5.0
This place has some of the best food I’ve ever had at Disney. The bread service is great, the bao buns were to die for, the Asian marinated chicken with rice was wonderful and the pineapple bread pudding was delicious! Service was good, the atmosphere isn’t the best but everything else makes up for it.
SR
Shari Race
Nov 10, 2025
5.0
The Tonga Toast is always amazing!!
And they were able to accommodate my Daughter-in-law gluten allergy.
PB
Patrick Bennett
Oct 21, 2025
3.0
We've been wanting to try this place for a while. Unfortunately, it'll likely be a one & done for us. The food was quite good, I will start there. That said, the prices (for what you get) are ridiculous. Some cases in point: Tonga Toast is $17.50 (almost 2x the price versus what they charge at Captain Cook's)...$6.75 for 1 glass of POG (passion fruit/orange/guava) juice...$18 for 3 pancakes (with 1 side). Our server was just average. She wasn't bad, but we definitely felt nothing "Disney" from her. I've had similar service at IHOP. Nothing special about the atmosphere. You're on the 2nd floor of the Polynesian Resort's main building. We were one of the first parties seated for the morning (we had a 7:30 AM reservation), yet they put us right next to the kitchen.
Kona Cafe offers traditional American meals with an Asian twist, featuring an onstage sushi kitchen.
Where is Kona Cafe located?
Kona Cafe is located at 1600 Seven Seas Drive, Disney's Polynesian Village Resort, Lake Buena Vista, FL 32830.
What are the operating hours of Kona Cafe?
Kona Cafe is open daily from 7:30 AM to 2:00 PM and from 5:00 PM to 10:00 PM.
Does Kona Cafe accept reservations?
No, Kona Cafe does not accept or require reservations.
What payment methods are accepted at Kona Cafe?
Kona Cafe accepts American Express, Cash, Contactless payment, Diners Club, Discover, Mastercard, and Visa.
Does Kona Cafe offer vegetarian or halal options?
Yes, Kona Cafe serves vegetarian and halal food options.
Can I order food to go from Kona Cafe?
Yes, Kona Cafe offers takeout and order-and-pay-ahead services but does not have delivery.
Which nearby places can I visit before or after dining at Kona Cafe?
Nearby places include Trader Sam's Grog Grotto (a tiki bar and restaurant), Ohana (a Polynesian Hawaiian restaurant), and Tambu Lounge (a bar and lounge). These are great spots to explore around your visit.
How can I access Kona Cafe using public transportation?
You can use the Polynesian Monorail Station nearby to conveniently reach Kona Cafe at Disney's Polynesian Village Resort.
What are some recreational activities near Kona Cafe?
Nearby recreational activities include Disney's Magnolia Course for golf, Pools at Disney's Polynesian Village Resort and Lava Pool for swimming and relaxation, and Mikala Canoe Club for boat rentals.