Grand Floridian Cafe

Reviews

• AH

  Alejandro Hernandez

  4 days ago
  1.0
  We had a terrible and very unpleasant experience at Disney's Grand Floridian Resort & Spa, specifically in the convention center area. We went directly to the staff outside the Convention Center to inquire about the St. Augustine A and D ballrooms. An employee identified by her name tag as "Sierra" attended to us with an unprofessional attitude from the start. She informed us that there was no reservation under the name we provided, stating this with such certainty without checking a list, a tablet, or making a phone call, and furthermore, she didn't even know where the ballroom was located within the convention center. The only thing she did correctly was firmly tell us to leave her area and go to the hotel, where they would resolve the issue. We followed her instructions, and at the main entrance, they confirmed that the reservation was indeed in the area where Sierra was located. They even informed us that several people were available to help us, and they called her directly to assist us. We went back to her again, and with a challenging, arrogant, dismissive, despotic, and unfriendly attitude, she said, “I already told you it’s not here!” After we refused to accept her answer and insisted that it was, she told us, “Then go in and look for it yourself,” shaking her head and hands roughly, pointing toward the entrance. She also insisted that we move the car immediately. Finally, after parking and searching on our own, we discovered that the drop-off location was exactly where she had been from the beginning. At the “customer service” desk, the other girls watched everything without saying a word, because if the manager herself does it… well, it’s fine that they do it too! If Disney’s idea is for you to have an unforgettable experience, they succeeded, since we even met Maleficent herself. We were very surprised by this experience, since Disney is known for its excellent customer service. We believe that a person in a customer service position should be better prepared to guide and treat visitors and vendors with respect. and professionalism. We hope the administration will take this feedback into account to improve the experience for future visitors and staff.
• KW

  Kathryn Wilson

  Feb 25, 2026
  5.0
  We had such a nice experience dining here for dinner with Tiny as our server. She was so attentive and personable. We started with Caesar salads and then the salmon and steak for our entrees. Everything was delicious, but something had a lot of garlic, I’m guessing the Caesar salad, and I could taste it for hours after our meal ended. Nice selection of wines and affordable for what you get at a Disney restaurant.
• KK

  Kaylie

  Feb 19, 2026
  5.0
  such a pretty spot, very elegant. our server was very kind and attentive. I got the Floridian Eggs Benedict with hash browns. It was delicious, creamy and surprisingly filling. the pickled red onions were perfect. overall great experience. my sister got a Pancake meal that came with cornflake chicken with spiced honey for dip. it was also really good
• PS

  Paula Stubblefield

  Feb 19, 2026
  4.0
  This was our last day at the Grand Floridian so we ended our stay with Breakfast! The food was good basically bacon and eggs and toast. The service seemed stretched but i could have been the hour of day about 9 am. Would we go back yes to try lunch and dinner if we stay on property again. The bus staff were on it clearing tables picking up empty dishes.
• BB

  Ben Bonnough

  Feb 15, 2026
  5.0
  We were here on February 12. We stayed at pop century and wanted to have a " fancy breakfast " so we drove to The Grand Floridian. Our waiter had worked at Disney for 18 years. His level of professionalism was beyond anything I have ever experienced. Obviously we didn't belong in the fanciest restaurant in Disney, but that didn't change the way He treated us.. if you would of seen us walking in the first thought would be is who let in the rif raf. But Sergio treated my daughter like she was a Disney princess. I know im lower middle class but He treated me like I was a King . I think my steak was good because my Son ate it when I turned around. If You are visiting Disney and are looking for a cast member that will puts all of his heart into his Job then make a reservation and request Sergio, He is a amazing person and His kindness is what we will remember for years.

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