Mixed reviews on food quality, with some items praised while others were described as cold, stale, or inedible.
Service Issues
Customers reported inconsistent service, with some staff being rude or unhelpful, while others provided friendly assistance.
Seating Availability
Many customers appreciated the ample seating options, both indoors and outdoors, making it a convenient dining spot.
Mobile Ordering
Mobile ordering was frequently mentioned as a quick and efficient way to avoid long lines.
RC
Rodrigo Cintra
5 days ago
5.0
Lanche muito gostoso com hambúrguer de carne de verdade.
Um grande diferencial positivo que o atendimento são por pessoas mais velhas, e são bem gentis.
Refrigerante é refil, pode beber a vontade e tem café no final incluído.
Gastamos 60 dólares em 4 pessoas
AF
au frankie
Jan 6, 2026
5.0
Perhaps some of the best park food we found during our trip. Scarfed it all down at around 4pm local time. Ordering was quick with courteous staff and there's plenty of seating. BBQ pork burger and bacon cheese burger were ample. The kid's meal chicken strips had such a good portion that my chicken finger chomping kid couldn't finish (comes with soda, cookie and fries). Rice bowl chicken had a monstrous size to it as well. I had the SW chicken salad and could barely finish. The best part was the condiment offerings on almost any kind and your drinks are refillable at the stations to use on the way out. No pics of food as we had skipped lunch and worked up a "park" walking appetite. Had to put some chicken strips in the backpack for later 😏
ED
Esther Dunbar
Jan 6, 2026
2.0
The gluten free chicken nuggets were great. However, the number of flies was outrageous. We did find an outdoor table, but quickly abandoned it as the flies swarmed all over us and the table. We sat across the way near the Olaf meet and greet instead, which didn't have tables but had somewhat fewer flies.
MZ
Matt Zmak
Dec 23, 2025
3.0
I had high expectations for this cookie and was really let down.
I saw this on social and immediately wanted to try it. My hope was that it would be soft and chewy cookies with cream cheese frosting in the middle...but I was wrong.
The cookies here are on the crunchier side. As an oatmeal cookie lover, I do prefer them on the softer and chewier side. And because these were sandwiched with buttercream frosting, the eating experience was a challenge. Trying to bite through this cookie was just causing a huge mess with buttercream frosting spilling out all the sides.
Having had the Carrot Cake Whoopie Pie from Trolley Car Cafe earlier in the day, my expectations were high, but this cookie truly was a let down and would rather have the whoopie pie 10x over.
If you love a crunchier oatmeal cookie and prefer a softer buttercream frosting, then this may be the cookie sandwich you should grab. I on the other hand will pass on this for my next Disney trip.
JM
jay mastagi
Dec 17, 2025
2.0
this has to be one of the most overrated diners at disney world. the lines were atrocious; we queued 20 minutes just to order and then a further 20 minutes to get our food. the tenders were cold but tasted good. the chips were warm but were underseasoned. the wookie cookie was decent and was definitely the best part of the meal.
Backlot Express is located at 351 S. Studio Drive, Disney's Hollywood Studios, Lake Buena Vista, FL 32830, USA.
What type of cuisine does Backlot Express serve?
Backlot Express offers American cuisine including dishes like the BBQ Burger and Cuban Sandwich, as well as desserts, beer, and soft drinks.
What are the operating hours of Backlot Express?
Backlot Express is open Monday through Friday and Sunday from 11:00 AM to 8:00 PM, and on Saturday from 11:00 AM to 6:00 PM.
Does Backlot Express accept mobile orders?
Yes, Backlot Express supports mobile orders allowing you to order ahead and save time.
What payment options are accepted at Backlot Express?
Backlot Express accepts American Express, Cash, Contactless Payments, Diners Club, Discover, Mastercard, and Visa.
Is Backlot Express wheelchair accessible?
Yes, Backlot Express has wheelchair accessible entrances, seating, parking, and restrooms to accommodate all guests.
Does Backlot Express offer seating and carryout options?
Yes, Backlot Express has both indoor and outdoor seating and provides takeout services.
Which nearby restaurants can I visit along with Backlot Express?
Near Backlot Express, you can also visit Hollywood & Vine, Fairfax Fare, Mama Melrose’s Ristorante Italiano, and Ronto Roasters for a variety of dining options within Disney's Hollywood Studios.
What nearby attractions are close to Backlot Express for visitors?
Visitors can enjoy nearby attractions such as the Hollywood Studios Tower of Terror, Slinky Dog Dash, Millennium Falcon: Smugglers Run, and Toy Story Mania! during their visit to Disney's Hollywood Studios.
Where can I find souvenir and gift shops near Backlot Express?
Nearby you will find souvenir shops like Movieland Memorabilia, Resistance Supply, Tatooine Traders, and Dok-Ondar's Den of Antiquities to pick up unique Disney merchandise.