Many customers reported that the food was often cold, overcooked, or lacking in flavor, with several describing it as disappointing or inedible.
Service Issues
Customers frequently mentioned slow service, long wait times, and confusion with orders, leading to frustration during their dining experience.
Seating Availability
While there is ample seating available, customers noted difficulties in finding clean tables and dealing with a crowded atmosphere.
Pricing Concerns
Several reviews highlighted the high prices relative to the quality of food, with many feeling that the meals did not justify the cost.
Positive Experiences
Despite the negative feedback, some customers praised specific menu items and the convenience of mobile ordering, indicating that there are redeeming qualities to the dining experience.
KP
Kristen Phillips
3 days ago
3.0
Don't order the burger, unless you like really dry, overcooked burgers. Pickles would have helped mask it, but they didn't have pickles. The BBQ pork burger my husband got was a bit better. The fries were good. Lots of shade was nice. You are right behind the Indiana Jones theatre, so loud booms and bosses if you're there during a show. Not necessarily bad, just an FYI.
NR
Nick Ranger
Feb 17, 2026
1.0
Not for the food. They just allow people to sit and hog the tables, even when they aren’t eating. DO NOT mobile order from here. You likely won’t get a seat. People hover around, fighting over a few tables. Come on Disney. Do better!
BT
Bill T
Feb 12, 2026
2.0
They have 4 on-line registers and 4 "pay" registers. No one is at any on-line, but the lines for the pay registers are out the door. The menu must be confusing because literally every customer stops to ask endless questions slowing the excessive line even further.
AVOID THIS PLACE AT ALL COST!! It is an exercise in frustration.
MM
Marvin
Feb 7, 2026
1.0
My wife and I had a hamburger, fries, and a coke here. It was $40.00. The fries are the small short fries. Even worse than McDonalds. They said the patty was Angus beef, they will never convince me. The bun was cold and hard. My wife ate three bites and I ate most of the “meat”. It if packed because of the limited places to eat. I’ll go hungry before I eat there again.
DM
Da Mien
Jan 28, 2026
2.0
Il est 19h : Le burger est froid, le pulled pork est quasi inexistant 🕳️ le pain est sec, les frites sont froides ❄️ pour ce prix là nous pourrions espérer beaucoup mieux... Comment est-il possible de rater un burger... 🍔 En sachant qu'il y a de quoi bien manger dans ce parc d'attraction par exemple du côté de star wars 👀
Il manque le mot food à fast food 👎
Backlot Express is located at 351 S. Studio Drive, Disney's Hollywood Studios, Lake Buena Vista, FL 32830, USA.
What type of cuisine does Backlot Express serve?
Backlot Express offers American cuisine including dishes like the BBQ Burger and Cuban Sandwich, as well as desserts, beer, and soft drinks.
What are the operating hours of Backlot Express?
Backlot Express is open Monday through Friday and Sunday from 11:00 AM to 8:00 PM, and on Saturday from 11:00 AM to 6:00 PM.
Does Backlot Express accept mobile orders?
Yes, Backlot Express supports mobile orders allowing you to order ahead and save time.
What payment options are accepted at Backlot Express?
Backlot Express accepts American Express, Cash, Contactless Payments, Diners Club, Discover, Mastercard, and Visa.
Is Backlot Express wheelchair accessible?
Yes, Backlot Express has wheelchair accessible entrances, seating, parking, and restrooms to accommodate all guests.
Does Backlot Express offer seating and carryout options?
Yes, Backlot Express has both indoor and outdoor seating and provides takeout services.
Which nearby restaurants can I visit along with Backlot Express?
Near Backlot Express, you can also visit Hollywood & Vine, Fairfax Fare, Mama Melrose’s Ristorante Italiano, and Ronto Roasters for a variety of dining options within Disney's Hollywood Studios.
What nearby attractions are close to Backlot Express for visitors?
Visitors can enjoy nearby attractions such as the Hollywood Studios Tower of Terror, Slinky Dog Dash, Millennium Falcon: Smugglers Run, and Toy Story Mania! during their visit to Disney's Hollywood Studios.
Where can I find souvenir and gift shops near Backlot Express?
Nearby you will find souvenir shops like Movieland Memorabilia, Resistance Supply, Tatooine Traders, and Dok-Ondar's Den of Antiquities to pick up unique Disney merchandise.
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