Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported long wait times, incorrect orders, and poor customer service experiences.
Food Quality
Several reviews mentioned cold or stale food, with complaints about incorrect items and poor preparation.
Staff Friendliness
While some customers praised friendly staff, others noted rude behavior and lack of professionalism.
Cleanliness
The location received positive remarks for being clean and organized.
Order Accuracy
A recurring theme was the frequent occurrence of missing items or incorrect orders.
BS
Bill Sax
1 day ago
1.0
What a disaster. We ordered via the app for table service. I ordered a 1/4 with cheese Deluxe meal. Burger delivered was not deluxe. When I took it to the counter & explained they grabbed out of my hand and ordered a remake. The one delivered this time was a sloppy mess. The cheese was barely on the burger hanging out of the box. All the toppings were just slapped to the other side. So disappointed. My wife ordered a McRib meal with extra sauce. The one delivered had hardly any sauce. She took it to the counter for replacement. Basically same routine. Her new one had extra sauce but the toppings were all on one end. This place pays NO attention to detail. The only highlight was the young lady delivering food to the table. What a nice & pleasant young lady.
MM
melophilia
4 days ago
1.0
So I’ve been before and had no problem because it’s McDonald’s and it’s fast food convient and cheap. Great customer service. But today 11/20 my card declined and I asked the employee can she cancel the split transaction and just charge it all on my card as I’ve had problems before where the card I use sometimes doesn’t take to split transactions. She rolled her eyes at me and got an attitude and it’s first thing in the morning and that hurt because as soon as I asked her whole entire friendly demeanor changed. Next I go inside to the self checkout and I hear her and the other coworkers laughed about it going “going some lady went through the drive thru and her card declined…” I was already having a bad day and even if my card declined I feel like whether I had money or not available because we all have bad days doesn’t mean I deserved such mistreatment. Please teach your employees customer service, and I get no money no service but how your behavior changes up on someone who has a problem with their card one time tells me all I need to know. No thanks edit: just found out from the mcd down the road is because the company charges it as credit and the card I was using doesn’t, I was explained that by a different mcd store that was so much kinder so much more patient and didn’t treat me less than human.
MS
Mike Silvia
Nov 17, 2025
1.0
This is the third time in a row that I have had a bad to worst experience. I used the mobile app. After 10 minutes I drove to pick up my food. I sat in line for 16 minutes. Then I get my food, park, get my burger out and it looks like someone intentionally either stepped on or smashed my burger flat. My chicken nuggets were so hard and cold that it seems like it sat there for days. Not exaggerating. The fries were also cold cardboard. What is going on at this location? I would like to be contacted. No one takes ownership.
CC
Chrissy Counts
Nov 10, 2025
1.0
This is the last time I’ll ever come here! I’m allergic to pickle, and this is the second time they put a pickle on my sandwich when I asked for only ketchup! And they have an attitude to top it off!!
SS
Snowy Sapphire
Nov 1, 2025
2.0
Girl at the first window wouldn't open it to greet me or anything, it was super weird. I have a mobile order and already paid but I like to get my receipt in case of any issues. Usually they open the window and ask if I'd like my receipt. She looked at me through the window and ignored me, turned around and continued having a conversation with her coworkers. I ask the guy who handed me my food is there was maybe some issues with the receipts and he said he didn't know. He was kind but it was super weird for her to ignore me and not attempt to give me my receipt. I don't expect a lot from McDonald's but I do expect my receipt lol
What are the regular opening hours for McDonald's in Lady Lake, FL?
McDonald's is open daily from 5:30 AM to 11:00 PM.
When is the drive-thru service available at this McDonald's?
The drive-thru is available every day from 5:30 AM to 11:00 PM.
During what hours can I order delivery from McDonald's in Lady Lake?
Delivery is available daily from 6:00 AM to 10:30 PM.
What services does McDonald's Lady Lake offer for pickup and delivery?
They provide curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Can I order McDonald's easily through a mobile app?
Yes, you can order through the McDonald's app available on both iOS and Android platforms.
What payment methods are accepted at this McDonald's location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where is McDonald's located in Lady Lake, Florida?
It is located at 452 N US Hwy 27, Lady Lake, FL 32159, United States.
Which nearby places can I visit around McDonald's in Lady Lake?
Nearby places include Banfield Pet Hospital, Mattress1One, Dollar Tree, Total Wine, and Arby's.
How can nearby stores like Dollar Tree and Total Wine enhance my visit to McDonald's?
After enjoying a meal at McDonald's, you can conveniently shop for essentials at Dollar Tree or explore beverages and more at Total Wine, both close by.
Are there any nearby recreational or shopping destinations to explore after dining at McDonald's?
Yes, you can visit places like Sportsman's Warehouse for outdoor gear, Kohls for shopping, or enjoy a relaxing time at Simply Salt Health Spa nearby.