Pollo Tropical

Reviews

• EM

  Ely M

  1 day ago
  1.0
  Whent there last night for the first time and was told they were out of chicken and the were not making any more because they were closing soon
• AC

  Antonio Valente Cardone

  3 days ago
  1.0
  This place is terrible. I ordered one bowl, but they charged me for two. I returned the extra bowl and asked for a refund, but after speaking with the manager, the only solution they offered was for me to keep something I didn’t even order because they can’t process a refund for 11 days due to “company policy.” That is completely unacceptable and a total lack of respect for customers. I wish I could leave fewer stars, but the app won’t allow it. Now I understand why this place has such low reviews—absolutely deplorable.
• KS

  Kristi Sennholz

  Mar 28, 2026
  5.0
  I had supper at Pollo Tropical. The food was fresh and delicious I had the Caribbean Trio all the meats were very good. The young man at the counter was very friendly and helpful. I would definitely eat there again.
• JC

  Jayslin Camacho

  Mar 14, 2026
  2.0
  I had a very disappointing experience at Pollo Tropical. I placed an order for a whole chicken with three large sides (2 rices and French fries) and some sweet plantain bites. After paying, I sat down and waited, but my order was never called. I noticed people who ordered after me were receiving their food first. When my husband asked the cashier about our order, she initially said it wasn’t there. Even after showing the receipt, she claimed it wasn’t on the screen. Eventually, she remade the order—but even then, it was incorrect. I received only two sides, a small portion of fries instead of a large, and plantains instead of the plantain bites I ordered. The food was thrown in the bag without utensils or plates, despite my request. To make matters worse, the staff seemed disorganized. My receipt went missing, there was confusion about what I actually ordered, and it seemed like orders were being given to random customers. Overall, it was frustrating, time-consuming, and wasteful. I hope management addresses these issues, as this was not the experience I expected, especially after paying for a complete order that was never fulfilled correctly.
• NC

  Natisha Crespo

  Mar 10, 2026
  1.0
  I want to begin by saying I’m aware this is being published at a late hour. Typically I’d be understanding, considering the time I am ordering it is 11pm but I find this visit to be very upsetting. I had to throw the rest of the plate away. The service was okay, understanding so it’s late but there was no energy with the workers. On top of that I made sure to request no beans with my order which they proceeded to make incorrectly. I was trying to be understanding however, I found a random piece of meat maybe? It’s hard and I nearly broke my tooth due to how hard I tried to munch on it thinking it was the chiken in my meal. I am very understanding when it comes to workers and the job itself but there has to be some work put into at-least the wok that’s served even if it’s 11 at night. I could have lost my tooth being given food of this quality.

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