Wendy's

Reviews

• MM

  Martinique Mccoy

  Nov 12, 2025
  1.0
  Charging people who pay money for sauces because they didn’t order chicken nuggets is capitalism at its worst. Also $10 for a chicken combo and the chicken was literally burnt and dried up.
• CB

  Chad Brown

  Nov 9, 2025
  1.0
  This was my first encounter with the drive thru AI. It struggled when I asked for a #1 plain and dry; I had to return several times to try to get the order correct. This was for my wife. When I tried ordering what I wanted, it was impossible. I make a lot of changes in order to stay in a really strict diet and the AI just couldn't do it. I tried to order a grilled chicken wrap, with lots of modifications, and just gave up and skipped lunch. Then there were the human errors ontop of the AI struggle; one employee argued with me over whether or not I ordered a combo ( I did its on the receipt ), another employee said I did.
• JD

  Joseph Delgado

  Nov 7, 2025
  5.0
  I visited Wendy’s recently during a very busy period and was truly impressed by the service I received. First, a special shout-out to Cynthia (I believe she was either the shift leader or manager). While the rush of customers was relentless and some of them were clearly impatient, Cynthia maintained a professional and calm attitude. She kept things moving, handled orders and staffing with composure, and made sure everything stayed on track even under pressure. Hilda also stood out. Through the chaos she kept a steady “poker face” and diligently worked through fulfilling orders. At one point I noticed a customer’s order was too large to carry in one trip — without being asked, Hilda stepped up, offered to help carry the order out, and did so. That kind of initiative speaks volumes. To the rest of the staff: you all deserve major kudos. Despite the overwhelming odds you maintained food quality and delivered customer service that went beyond the usual expectations. I regret not having my receipt (so I couldn’t fill out the formal survey) but felt compelled to write this review anyway. Thank you, Cynthia, Hilda, and the team, for making my visit a standout. You’re doing it right.
• VG

  victor guerrero

  Oct 24, 2025
  1.0
  I wondering why lobby is close at 10 pm.. and there is no business hours sign at door!!! Is annoying..specially when you working with DoorDash and have to make a long line.. thats why people order online so WE DONT HAVE TO WAIT ON LINE!!
• KN

  Kevin Nottingham

  Oct 19, 2025
  2.0
  I rarely eat fast food, but when I do I expect it to be fast for convenience. Unfortunately this time it took 15 minutes to cook a chicken sandwich. Unacceptable.

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