Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
2,774 reviews
5 stars
1,446
4 stars
604
3 stars
300
2 stars
156
1 star
268
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of excellent and poor service experiences, with some staff being praised for their attentiveness while others were described as rude or unprofessional.
Food Quality
Feedback on food quality was varied; while many enjoyed the flavors and freshness, others complained about portion sizes, food being cold or dry, and incorrect orders.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the dining area and bathrooms, with some customers noting that tables were often left dirty.
Order Accuracy
Multiple customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.
Value for Money
Some customers felt that the prices were high relative to the portion sizes and quality of food received, leading to perceptions of poor value.
- JJJahNov 17, 20251.0grilled chicken was hard and old could barely get my teeth through lettuce was brown asked for two cilantro garlic got one full and another empty never ordering here again 🤦🏾
- MRMarisela RuizNov 13, 20255.0Much nicer employees than the other Orlando locations we've visited. Jexi was very friendly.
- VNVeronica NieblaNov 11, 20251.0La verdad que a mi siempre me gustó el pollo tropical y a todo el mundo le decía que era el mejor pollo qué había pero ya no lo están haciendo igual se an descuidado mucho y ni se diga del frijo negro esta a horrible deben de poner más atención fue en centerviow
- ACAshley CastilloNov 6, 20252.0Ordered 2 pieces of dark meat. Received 1 full piece and a quarter. Was charged for 2x.
- DMDanielle MOct 31, 20255.0Acabamos de cenar en familia y tuvimos una excelente experiencia. Alexander nos atendió con un servicio impecable — muy atento y amable. El local estaba súper limpio, acogedor y con un ambiente cálido. Todo el personal mostró una excelente actitud, y el manager que está cubriendo, Alex, también fue muy amable. ¡Definitivamente volveremos!
Frequently Asked Questions About Pollo Tropical
What are the regular business hours of Pollo Tropical at 775 Osceola Parkway?
Pollo Tropical is open daily from 10:30 AM until midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM. You can order online.
Where is Pollo Tropical located?
Pollo Tropical is located at 775 Osceola Parkway, Suite #300, Kissimmee, FL 34741, USA.
What types of cuisine and dishes does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban dishes and Latin American flavors, including their signature 24-hour citrus marinated grilled chicken and Mojo Roast Pork.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa cards.
Does Pollo Tropical have seating options and is it family-friendly?
Yes, Pollo Tropical offers indoor and outdoor seating, is wheelchair accessible, has high chairs, restrooms, and welcomes families and children.
Can I place a curbside pickup or no-contact delivery order at Pollo Tropical?
Yes, Pollo Tropical offers curbside pickup and no-contact delivery options for customer safety and convenience.
Are there any other dining options near Pollo Tropical?
Yes, nearby dining options include BurgerFi for burgers, Soupa Blvd for Japanese cuisine and bubble tea, Pie Fection for pizza, Ai Ramen for Japanese dishes, and Duck Donuts for coffee and donuts.
If I'm visiting Nemours Children's Health near Pollo Tropical, is this restaurant a convenient place to eat?
Yes, Pollo Tropical is close to Nemours Children's Health, making it a convenient spot for a meal before or after your visit.
Are there service and retail establishments near Pollo Tropical for multi-purpose visits?
Yes, near Pollo Tropical you can find America's Best Contacts & Eyeglasses for eyewear, Venus Nails and Spa for beauty services, and Spectrum for home internet and TV services, among others.