Pollo Tropical

4.0
2791 reviews

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
775 Osceola Parkway, Kissimmee, FL
34741, United States

Hours

Reviews

4.0
2,791 reviews
5 stars
1,458
4 stars
607
3 stars
301
2 stars
156
1 star
269

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed the meals while others reported issues with freshness and taste.

Customer Service

Service quality varied; some staff received praise for friendliness, while others were criticized for rudeness and confusion.

Cleanliness

Concerns about cleanliness in the dining area and kitchen were noted, with some customers reporting unsanitary conditions.

Order Accuracy

Frequent complaints about incorrect orders and inability to accommodate special requests.
  • EE
    ElKaTriJa
    5 days ago
    5.0
    Excelente 👌 rápido y casero
  • GA
    Greg Arver
    Dec 30, 2025
    5.0
    the food was really good the lady at the register was a little confused
  • CS
    Clean Shine
    Dec 29, 2025
    5.0
    Dinora y su manager excelente servicio al cliente
  • CM
    Celina Morales
    Dec 24, 2025
    5.0
    Enjoy the yucca bites with the cilantro garlic sauce
  • FD
    Faith Dignan
    Dec 1, 2025
    1.0
    Tried to order on grub hub but could not specify toppings I needed on the side. Called customer service and they said to order through store to add notes. I did that and payed more in order to get my order correct. But wait there’s more. The food showed up with all the toppings on top. Tried calling the store and getting help online. No help. Called customer service AGAIN and they informed me this location CANNOT put items on the side. Be warned. Apparently they are unable to make any accommodations AND did not reach out to ask what I wanted AND would not provide a credit for the incorrect food. I’ve never had a bad experience at any other location. Been to probably at least 10. I’ve never heard such a lame excuse for getting food wrong.

Frequently Asked Questions About Pollo Tropical

What are the regular business hours of Pollo Tropical at 775 Osceola Parkway?

Pollo Tropical is open daily from 10:30 AM until midnight.

Does Pollo Tropical offer delivery service?

Yes, Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM. You can order online.