Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
2,791 reviews
5 stars
1,458
4 stars
607
3 stars
301
2 stars
156
1 star
269
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the meals while others reported issues with freshness and taste.
Customer Service
Service quality varied; some staff received praise for friendliness, while others were criticized for rudeness and confusion.
Cleanliness
Concerns about cleanliness in the dining area and kitchen were noted, with some customers reporting unsanitary conditions.
Order Accuracy
Frequent complaints about incorrect orders and inability to accommodate special requests.
- EEElKaTriJa5 days ago5.0Excelente 👌 rápido y casero
- GAGreg ArverDec 30, 20255.0the food was really good the lady at the register was a little confused
- CSClean ShineDec 29, 20255.0Dinora y su manager excelente servicio al cliente
- CMCelina MoralesDec 24, 20255.0Enjoy the yucca bites with the cilantro garlic sauce
- FDFaith DignanDec 1, 20251.0Tried to order on grub hub but could not specify toppings I needed on the side. Called customer service and they said to order through store to add notes. I did that and payed more in order to get my order correct. But wait there’s more. The food showed up with all the toppings on top. Tried calling the store and getting help online. No help. Called customer service AGAIN and they informed me this location CANNOT put items on the side. Be warned. Apparently they are unable to make any accommodations AND did not reach out to ask what I wanted AND would not provide a credit for the incorrect food. I’ve never had a bad experience at any other location. Been to probably at least 10. I’ve never heard such a lame excuse for getting food wrong.
Frequently Asked Questions About Pollo Tropical
What are the regular business hours of Pollo Tropical at 775 Osceola Parkway?
Pollo Tropical is open daily from 10:30 AM until midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM. You can order online.
Where is Pollo Tropical located?
Pollo Tropical is located at 775 Osceola Parkway, Suite #300, Kissimmee, FL 34741, USA.
What types of cuisine and dishes does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban dishes and Latin American flavors, including their signature 24-hour citrus marinated grilled chicken and Mojo Roast Pork.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa cards.
Does Pollo Tropical have seating options and is it family-friendly?
Yes, Pollo Tropical offers indoor and outdoor seating, is wheelchair accessible, has high chairs, restrooms, and welcomes families and children.
Can I place a curbside pickup or no-contact delivery order at Pollo Tropical?
Yes, Pollo Tropical offers curbside pickup and no-contact delivery options for customer safety and convenience.
Are there any other dining options near Pollo Tropical?
Yes, nearby dining options include BurgerFi for burgers, Soupa Blvd for Japanese cuisine and bubble tea, Pie Fection for pizza, Ai Ramen for Japanese dishes, and Duck Donuts for coffee and donuts.
If I'm visiting Nemours Children's Health near Pollo Tropical, is this restaurant a convenient place to eat?
Yes, Pollo Tropical is close to Nemours Children's Health, making it a convenient spot for a meal before or after your visit.
Are there service and retail establishments near Pollo Tropical for multi-purpose visits?
Yes, near Pollo Tropical you can find America's Best Contacts & Eyeglasses for eyewear, Venus Nails and Spa for beauty services, and Spectrum for home internet and TV services, among others.