Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
3,323 reviews
5 stars
1,524
4 stars
597
3 stars
350
2 stars
236
1 star
616
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the delicious and flavorful food, there were numerous complaints about food being cold, dry, or poorly prepared.
Service Issues
Customer service experiences varied widely, with some praising friendly staff while others reported rude service and long wait times.
Cleanliness
Several reviews highlighted cleanliness issues in the dining area and bathrooms, indicating a need for better maintenance.
Value for Money
Customers appreciated the affordable prices, but some felt that the quality did not match the cost, citing high prices for certain items.
Order Accuracy
There were frequent complaints about incorrect orders and missing items, leading to frustration among customers.
- CCClyde Clyde2 days ago1.0Food is BLAND…they don’t use seasonings at all. Not even salt. No type of spice no type of culture and they’re called “Pollo Tropical” which is spanish for Tropical Chicken. Nothing tropical about their food…disgrace of a restaurant. This is for people who don’t cook at home.
- MDMartina DeClementeNov 17, 20255.0I am from Jacksonville, FL. We used to have 3 Pollos but all three have unfortunately shut down. I have been eating Pollo religiously for 10 years, and at about 10pm on Monday, Nov 17th, it was the best I have ever had. Everything was perfect. I hope management recognizes this staff.
- AVArt VNov 10, 20252.0We ordered three ropa vieja tropichops to go and two orders of the cheesy Yuca bites,they hand me the package and the tropichops are missing the beans and the Yuca bites arent there,then each tropical literally had two bites of meat in each,literally not worth it anymore!!
- SASpace For AllNov 8, 20255.0Excellent service and very clean all around. The lady who was cleaning was super nice and helpful and the food was great.
- VMValdecir MagalhaesOct 31, 20255.0Eating at Pollo Tropical is always a pleasant and satisfying experience, especially for those who enjoy delicious food at affordable prices. The restaurant offers a great variety of flavorful Caribbean-inspired dishes, but my favorite is the classic plate with black beans, rice, and grilled chicken. The chicken is always tender, juicy, and perfectly seasoned, with that signature smoky flavor that makes it stand out. The black beans are rich and well-cooked, pairing perfectly with the fluffy rice for a comforting and balanced meal. What makes Pollo Tropical truly special is the combination of quality and value — you can enjoy a fresh, healthy, and tasty dish without spending much. The portions are generous, the service is fast, and the atmosphere is casual and welcoming. Whether dining in or taking out, Pollo Tropical delivers great food at a great price, making it one of the best options for anyone who loves simple, flavorful meals done right.
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in Kissimmee, FL?
Delivery is available daily from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Kissimmee, FL?
Pollo Tropical is located at 7901 W. Irlo Bronson Memorial Hwy, Kissimmee, FL 34747.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical offers Cuban dishes inspired by its Miami roots, featuring fresh 24-hour citrus marinated chicken, as well as Latin American flavors.
Does Pollo Tropical in Kissimmee offer dine-in and takeout options?
Yes, Pollo Tropical provides dine-in seating as well as takeout and delivery services including curbside pickup and no-contact delivery.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, and supports debit cards and mobile NFC payments.
Is Pollo Tropical wheelchair accessible?
Yes, Pollo Tropical has wheelchair accessible entrances, parking, seating, and restrooms to accommodate all guests.
Are there any nearby restaurants to Pollo Tropical in Kissimmee?
Nearby restaurants include Joe's Crab Shack, Panda Express, Texas Roadhouse, and Chuy's, offering a variety of seafood, Asian, steakhouse, and Mexican cuisines.
What nearby attractions can I visit around Pollo Tropical?
You can visit Island H2O Water Park and Sunset Walk shopping center, both close to Pollo Tropical for entertainment and shopping before or after your meal.
What nearby services are available close to Pollo Tropical?
Nearby services include America's Best Eyecare + Eyewear for optometry, Bark Spa Kissimmee FL for pet grooming, and SKECHERS Warehouse Outlet for shopping.
Does Pollo Tropical offer catering and family-friendly options?
Yes, Pollo Tropical offers catering services and is family-friendly with a children's menu and high chairs available.