Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
1,794 reviews
5 stars
863
4 stars
360
3 stars
198
2 stars
105
1 star
268
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some meals being fresh and flavorful while others were overcooked or lacked seasoning.
Customer Service
Service quality varied significantly; some staff were praised for their friendliness and professionalism, while others were criticized for rudeness and poor customer interaction.
Order Accuracy
Multiple reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.
Cleanliness
While some customers noted improvements in cleanliness, others reported unsanitary conditions in the dining area and issues with food preparation areas.
Value for Money
Several customers felt that portion sizes were inadequate for the price, leading to perceptions of poor value.
- RPRigoberto PerezNov 16, 20252.0Got a large chicken and pork tropichop...it had a hint of pork...Portion was super small.Mostly rice and beans...
- RDRya DiamondNov 8, 20251.0Now i always order from here but like come on…. I ordered crispy chicken chop with yellow rice and onions, You guy gave me pork and grilled chicken… You guys could’ve have called me i cant eat this cause of religion reasons i would like a call back or like a refund or something because this is just terrible. Name is : Lee ordered 11/08/2025
- JVjulius vegaNov 8, 20255.0Best service ever ty both brookelin and brendon
- SVSina VegaNov 8, 20255.0I wanna thank Brookelin and Brenden for such an amazing experience at this store. I really appreciate it. Thank you again good and service was on point
- AVA VargasNov 2, 20254.0I ordered the Churrasco Steak Salad w/Lettuce for the first time and it was delicious even though they forgot to add the chimichurri and chipotle dressing. Hopefully they keep it in the menu.
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical in Kissimmee?
Pollo Tropical is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical provides delivery service every day from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located?
Pollo Tropical is located at 1985 East Osceola Parkway, Kissimmee, FL 34744, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and other Latin American dishes, including grilled chicken and mojo roast pork with sides like black beans and rice.
Does Pollo Tropical accept credit card payments?
Yes, Pollo Tropical accepts American Express, Discover, Mastercard, and Visa cards, as well as debit card and mobile NFC payments.
Is there seating available at Pollo Tropical, and is it family-friendly?
Yes, Pollo Tropical has seating including outdoor seating, welcomes families and children, and has high chairs and wheelchair accessible seating.
Are there any nearby ATMs or financial services near Pollo Tropical?
Yes, nearby financial services include the LibertyX Bitcoin ATM, Chase Bank, Bank of America, and MIDFLORIDA Credit Union, which can be convenient for customers needing cash or banking services before or after dining.
What nearby restaurants are close to Pollo Tropical?
Nearby restaurants include KFC, Taco Bell, Wingstop, and China Sea, providing a variety of dining options in the area.
Are there any nearby convenience stores or gas stations?
Yes, Exxon & Mobil Stations, Mobil 1 Car Wash, and several Mobil gas stations are close by, useful if you need gas or convenience items when visiting Pollo Tropical.
Does Pollo Tropical have any special hours or closures during holidays?
Pollo Tropical is closed on December 25, 2024, for the holiday.