Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
3,003 reviews
5 stars
1,670
4 stars
573
3 stars
291
2 stars
157
1 star
312
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for its flavor and freshness, though some noted inconsistencies in portion sizes and preparation.
Service Experience
While many reviews highlighted friendly and attentive staff, there were complaints about poor service, especially during peak hours and issues with order accuracy.
Cleanliness Issues
Several customers reported cleanliness problems in the restaurant, including dirty tables and restrooms, which negatively impacted their dining experience.
Value for Money
Opinions on pricing varied, with some customers feeling that the food was worth the cost, while others found portions too small for the price.
- MMMariely Meza1 day ago5.0La Comida es Muy Buena!!!!
- SCStephen CovertDec 24, 20255.0Absolutely delicious my first time with hopefully my new son n law
- APAnalisa PDec 22, 20255.0I placed a delivery order through the app and hadn’t gotten anything despite the order supposedly getting delivered. I went to the store 20 minutes before they closed and explained my situation. The closing male manager helped me immediately. He gave me what he could and offered more. He went above and beyond my expectations. I wish I remembered his name, but he really made my night as well as his team. Thank you so much.
- JJJames JacksonDec 18, 20255.0Food was so good 👍 service was absolutely amazing 👏
- RGR GreenNov 29, 20254.0The restaurant environment is typically bright, featuring tropical colors and an upbeat, relaxed atmosphere; however, service speed can occasionally vary during peak hours. Pollo Tropical successfully delivers on its promise of "A Taste of the Tropics," offering high-quality, freshly prepared food that feels both healthy and indulgent. For those seeking bold, vibrant flavors and a quick, satisfying meal, Pollo Tropical remains a reliable and highly recommended stop. The food was good!
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in Kissimmee, FL?
Pollo Tropical offers delivery daily from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Kissimmee?
Pollo Tropical is located at 3801 W. Vine Street, Kissimmee, FL 34741.
What types of cuisine does Pollo Tropical offer?
Pollo Tropical offers Cuban and Latin American inspired cuisine, including their signature grilled chicken and mojo roast pork.
Does Pollo Tropical offer delivery and takeout services?
Yes, Pollo Tropical offers both delivery and takeout services.
What forms of payment does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, credit cards, and mobile NFC payments.
Is Pollo Tropical wheelchair accessible?
Yes, Pollo Tropical has wheelchair accessible entrance, parking, seating, and restrooms.
Does Pollo Tropical serve vegetarian or children’s menu options?
Yes, Pollo Tropical serves vegetarian dishes and has a children's menu available.
Are there any nearby coffee shops where I can grab a drink before or after dining at Pollo Tropical?
Yes, Starbucks is a nearby coffee shop where you can enjoy a beverage before or after your meal at Pollo Tropical.
What other restaurants are close to Pollo Tropical for additional dining options?
Nearby restaurants include Moe’s Gyro and Grill, Fama Gastrobar, Cicis Kissimmee, Charleys Cheesesteaks and Wings, and El Cilantrillo Restaurant - Kissimmee.
Are there convenient banking or financial services near Pollo Tropical?
Yes, nearby financial services include Chase Bank, Amscot, and Bitcoin Depot, making it convenient to handle banking needs around your visit.