Dunkin'

3.4
1237 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Kissimmee, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8898 W Bronson Memorial Hwy, Kissimmee, FL
34747, United States

Hours

Reviews

3.4
1,237 reviews
5 stars
514
4 stars
190
3 stars
120
2 stars
73
1 star
340

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with some customers experiencing long wait times and poor communication.

Food Quality

Several customers reported receiving stale or incorrect food items, with complaints about the freshness and preparation of menu items.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and overall lack of cleanliness.

Service Speed

Many customers expressed frustration over slow service, particularly in the drive-thru, with long wait times reported even when few customers were present.
  • PO
    Peterson Oliveira
    1 day ago
    1.0
    I waited 10 minutes to be served and nobody showed up. It was as if no one was there. The line was already extending outside the store, and they had absolutely no desire to work. Horrible service.
  • CO
    Crystal M Ortiz
    3 days ago
    1.0
    This location never has any items they are always sold out of everything . They said they get there truck on Friday afternoon but during the weeks items are still sold out . Popular items to like strawberry dragon fruit refresher or syrups for coffee . I was told that the area is popular for vacation which I can understand but order more in stock if you see that an item is selling .
  • CC
    Claudell
    Jan 1, 2026
    1.0
    I get they may be over worked and under paid. But this location is awful. This week I heard one of the girls YELL at her co workers and yell at a delivery driver. They move soooo slow. They’re moving around but doing nothing, like they are lost and not sure what’s going on. I love Dunkin but this location needs to do better. They are in a high tourist area and they need to have higher standards. 20 + minutes for a mobile order is insane! At it happens every single time
  • DS
    Donalynne Schaffer
    Dec 22, 2025
    1.0
    This neck and bacon is called and she said that's dunkin' donuts policy. Who eats cold bacon? 🤮
  • AB
    Avalon Bartoli
    Dec 13, 2025
    1.0
    I would give zero stars if I could. The employees at this location are extremely rude and unprofessional. The first time I came here, I placed a mobile order and was left sitting at the speaker for over 15 minutes without anyone acknowledging me. When I finally got someone’s attention, I was told they were “cleaning” and couldn’t take orders. When I said customers should come first, and they should’ve at least told me the employee responded, “I guess not to our manager,” which was incredibly disrespectful. When I reached the window, I was then told they didn’t even have matcha, which was one of only two drinks in my order. At that point, I asked for a refund and was told they couldn’t issue one in-store and that I would have to use the app. The app did not give me a refund option, and when I tried to contact Dunkin support, it was down. This was a terrible experience from start to finish. I would like to speak with the owner or management of this store, because this level of service is unacceptable.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Kissimmee, FL?

Dunkin' is open every day from 5:00 AM to 9:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.