Dunkin'

3.7
1695 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Kissimmee, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7644 W Irlo Bronson Mem Hwy, Kissimmee, FL
34747, United States

Hours

Reviews

3.7
1,695 reviews
5 stars
773
4 stars
315
3 stars
216
2 stars
117
1 star
274

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.

Cleanliness

Multiple customers noted dirty tables and floors, indicating a lack of cleanliness in the establishment.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poorly prepared food and drinks.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as enjoying the food and drinks.

Management Issues

Several reviews suggested that poor management and staffing issues contributed to the overall negative experiences reported by customers.
  • ML
    matthew lucas
    Nov 11, 2025
    1.0
    Took my order at drive thru then never came to window. I had to go inside and have them pull ticket that was sitting there waiting to make our orders
  • SS
    sargent899
    Nov 11, 2025
    2.0
    A bit rude and not participating in Veterans Day deal (a donut)
  • BW
    Bunny Warthen
    Nov 9, 2025
    2.0
    I put in an order through the app. The Uber driver went the wrong way (another story) so took about 20 minutes to get there instead of 3 minutes. When I arrived, the two drinks were ready but the food wasn't. I asked about it and they said they didn't have the specialty donut I purchased. They gave me a different one but had an additude when I asked to get a different (less expensive) one. No refund on the difference, less than a dollar but still. I had to ask for the rest of the food and they told me I didn't order food. They had to look at the receipt and then went to make it. Took almost 10 minutes with no other customers and 3 employees to get my full order so a total of 30 minutes from when I placed the order.
  • VR
    Valerie Rodriguez
    Oct 27, 2025
    1.0
    Not only do they tell u to pull up to the window and as you’re doing so they attend to the car behind you but then I had to PAY for a cup of WATER. SERIOUSLY??
  • DD
    Dani Dani
    Oct 18, 2025
    2.0
    It's bad enough when you can hear someone through the drive through speaker that you have to pull up to the window to place an order. Once I arrive at the window, the cashier was very unapologetic about the speaker and seemed as if she didn't want to work that day. Maybe she was new, I'm not sure, but it definitely came off that it was an inconvenience in us being there to place an order. It's worth driving a few extra miles to receive better service at another location.

Frequently Asked Questions About Dunkin'

What are the regular business hours of Dunkin' in Kissimmee, FL?

Dunkin' in Kissimmee, FL is open daily from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.