Dunkin'

3.7
719 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Kissimmee, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4479 W Irlo Bronson Mem Hwy, Kissimmee, FL
34746, United States

Hours

Reviews

3.7
719 reviews
5 stars
351
4 stars
119
3 stars
70
2 stars
35
1 star
144

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional, particularly from management.

Product Quality

Customers reported inconsistent quality of food and drinks, with issues such as stale bagels, cold coffee, and poorly prepared sandwiches.

Cleanliness

While some customers noted a clean store, others reported unsanitary conditions, including dirty restrooms and lack of hygiene.

Staff Attitude

Several reviews mentioned staff having a negative attitude, with instances of employees being rude or unhelpful, impacting the overall customer experience.

Availability Issues

Customers frequently complained about the location being out of menu items, including donuts and other food items, leading to dissatisfaction.
  • MM
    mari
    Dec 16, 2025
    1.0
    Asked a simple question at the drive-thru about whether a drink came with whipped cream and was met with “can’t you see the picture?” and “can’t you read?” instead of an actual answer, it was an easy yes or no question. Super unnecessary attitude. The employee at the window was nice, but the initial interaction completely killed the vibe. Basic customer service goes a long way, if that’s an issue it might be time to reconsider working with the public.
  • KA
    Katy Avila
    Dec 10, 2025
    5.0
    La verdad el ambiente las chicas son súper genial ♥️siempre los visito a diario recomendando 💯
  • TJ
    Timothy Bozeman Jr
    Dec 7, 2025
    5.0
    America runs on Dunkin and so do I. My go-to once a week
  • KD
    khelifati djalel
    Dec 2, 2025
    1.0
    I can't believe that such a big corporate still hiring such people I pulled to the drive through I ordered two shots of espresso. I was asked to pull to the window. I did a ginger guy with a red beard asked me do you wanna donate a dollars I couldn't hear him clearly I thought he was asking about the payment. I said I'm gonna pay using my phone and he just started laughing and walk away and then another sweet lady she came to ask me if I still donate I told her that was very rude of the first guy and I didn't even took my drink. Wow what a customer service.
  • SR
    Selena R
    Nov 29, 2025
    1.0
    I went in the other day to get my coffee refill and they not only refill my cup they gave me a half full black coffee when I had asked for 6 creams and 8 sugars left upset and unsatisfied had to throw it out because I didn’t have enough time to go back I shouldn’t have stopped for coffee here.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Kissimmee, FL?

Dunkin' is open Monday to Thursday from 4:30 AM to 7:00 PM, and Friday to Sunday from 4:30 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup options?

Yes, this Dunkin' location provides both delivery and curbside pickup services.