Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Kissimmee, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Slow Service
Many customers reported excessively long wait times in both the drive-thru and in-store, often exceeding 20 minutes.
Staffing Issues
Several reviews mentioned that the location is frequently understaffed, contributing to slow service and poor customer experiences.
Product Availability
Customers expressed frustration over the frequent unavailability of menu items, including donuts and specific drink ingredients.
Cleanliness and Maintenance
The location was described as run-down, with cleanliness issues and a need for general upkeep.
LV
Luis Vega
5 days ago
5.0
America runs on dunken! I love the ice coffee always taste great and hits the spot every time!
NT
Nikki Taína
Nov 12, 2025
1.0
I called because I saw online on the dunkin page that they where looking for a baker and I called today, and Manager was so freaking Rude, with an attitude she told me off" No where not looking for a new baker" and just like that left me hanging on the phone....like? No Professionalism. Good to know. Dodge a bullet working for this place. 👎👎👎
AM
Allison Bravo Moran
Oct 29, 2025
1.0
I went to this Dunkin’ Donuts location and honestly had a terrible experience. There were only two people working an older lady and a younger girl who acted like speaking was too much effort for her. The phone kept ringing nonstop and neither of them bothered to answer it.
I waited over 20 minutes in the drive-thru, and they told me they couldn’t take my order because they were in the middle of a shift change. That’s understandable, but at least they could’ve given me the option to order inside instead of making me and three other cars wait for nothing.
When I finally went inside, the older woman didn’t even greet me she just said, “You’ll have to wait.” After waiting that long, that attitude was really disappointing. If I had been a first-time customer instead of someone who had already waited so long, I would’ve turned around and left immediately.
I don’t plan on coming back. You lose customers because of experiences like this. I’d strongly recommend hiring more staff and improving customer service — a friendly attitude and basic communication go a long way.
AG
Arturo Gatica
Oct 24, 2025
1.0
Not at all helpful with the costumer, I made a mistake while ordering and it was a very simple way to make a solution, ofcourse I offered to pay the difference, but people now in days don’t under Common sense Or which is worst, they don’t get what real costumer service is like before. Bad attitudes and bad faces, not at all welcoming.
LL
Lissa
Oct 16, 2025
3.0
I’m a regular customer I come here everyday been coming for about 2-3 years, I usually pick up a coffee before heading to work I’ve never had an issue all of the employees are super nice and friendly I usually order through the app & pick up in store however yesterday I went in at about 3:57 pm my shift started at 4 I paid with a $10 bill I always order the same thing my total always comes to $4.49, I gave a $10 bill to the employee who was working the register I got only my change back but was missing the cash she was supposed to give back to me I didn’t realize til I got to work and couldn’t go back since I was on the clock, don’t know what her name was but I know she works the afternoon shift since I’ve seen her before not angry or anything but pretty disappointed she took my $10 and I didn’t get the money back that she was supposed to owe me not sure if it was a mistake or she did it on purpose… but needs to pay attention so it doesn’t happen to someone else.
What are the operating hours for Dunkin' in Kissimmee, FL?
Dunkin' in Kissimmee, FL is open daily from 5:00 AM to 8:00 PM.
Does Dunkin' offer delivery and curbside pickup services?
Yes, Dunkin' provides both curbside pickup and delivery services.
What special holiday drinks can I try at Dunkin'?
Try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher during the holiday season.
What are the main food and beverage specialties at Dunkin'?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Can I order ahead using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app for a quick grab-and-go experience.
What meals are served at this Dunkin' location?
Dunkin' serves breakfast, brunch, and lunch meals.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location features a drive-thru service.
Are there nearby dessert options close to Dunkin' in Kissimmee?
Yes, Crumbl - Kissimmee and Crumbl Cookies, both known for desserts and baked goods, are near Dunkin'. You can enjoy donuts at Dunkin' and then try delicious cookies nearby.
What fast food restaurants are close to Dunkin' in Kissimmee?
Nearby fast food options include Taco Bell, KFC, Panda Express, and Loop Gyros, providing a variety of cuisines to complement your visit to Dunkin'.
Are there any mobile phone or repair shops near Dunkin'?
Yes, Cricket Wireless Authorized Retailer and iFixYouri mobile phone repair are located nearby, which can be convenient if you need mobile phone services after grabbing your coffee.