Dunkin'

3.4
743 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Kissimmee, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1178 W Osceola Parkway, Kissimmee, FL
34741, United States

Hours

Reviews

3.4
743 reviews
5 stars
322
4 stars
112
3 stars
59
2 stars
29
1 star
221

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Slow Service

Many customers reported excessively long wait times in both the drive-thru and in-store, often exceeding 20 minutes.

Staffing Issues

Several reviews mentioned that the location is frequently understaffed, contributing to slow service and poor customer experiences.

Product Availability

Customers expressed frustration over the frequent unavailability of menu items, including donuts and specific drink ingredients.

Cleanliness and Maintenance

The location was described as run-down, with cleanliness issues and a need for general upkeep.
  • LV
    Luis Vega
    5 days ago
    5.0
    America runs on dunken! I love the ice coffee always taste great and hits the spot every time!
  • NT
    Nikki Taína
    Nov 12, 2025
    1.0
    I called because I saw online on the dunkin page that they where looking for a baker and I called today, and Manager was so freaking Rude, with an attitude she told me off" No where not looking for a new baker" and just like that left me hanging on the phone....like? No Professionalism. Good to know. Dodge a bullet working for this place. 👎👎👎
  • AM
    Allison Bravo Moran
    Oct 29, 2025
    1.0
    I went to this Dunkin’ Donuts location and honestly had a terrible experience. There were only two people working an older lady and a younger girl who acted like speaking was too much effort for her. The phone kept ringing nonstop and neither of them bothered to answer it. I waited over 20 minutes in the drive-thru, and they told me they couldn’t take my order because they were in the middle of a shift change. That’s understandable, but at least they could’ve given me the option to order inside instead of making me and three other cars wait for nothing. When I finally went inside, the older woman didn’t even greet me she just said, “You’ll have to wait.” After waiting that long, that attitude was really disappointing. If I had been a first-time customer instead of someone who had already waited so long, I would’ve turned around and left immediately. I don’t plan on coming back. You lose customers because of experiences like this. I’d strongly recommend hiring more staff and improving customer service — a friendly attitude and basic communication go a long way.
  • AG
    Arturo Gatica
    Oct 24, 2025
    1.0
    Not at all helpful with the costumer, I made a mistake while ordering and it was a very simple way to make a solution, ofcourse I offered to pay the difference, but people now in days don’t under Common sense Or which is worst, they don’t get what real costumer service is like before. Bad attitudes and bad faces, not at all welcoming.
  • LL
    Lissa
    Oct 16, 2025
    3.0
    I’m a regular customer I come here everyday been coming for about 2-3 years, I usually pick up a coffee before heading to work I’ve never had an issue all of the employees are super nice and friendly I usually order through the app & pick up in store however yesterday I went in at about 3:57 pm my shift started at 4 I paid with a $10 bill I always order the same thing my total always comes to $4.49, I gave a $10 bill to the employee who was working the register I got only my change back but was missing the cash she was supposed to give back to me I didn’t realize til I got to work and couldn’t go back since I was on the clock, don’t know what her name was but I know she works the afternoon shift since I’ve seen her before not angry or anything but pretty disappointed she took my $10 and I didn’t get the money back that she was supposed to owe me not sure if it was a mistake or she did it on purpose… but needs to pay attention so it doesn’t happen to someone else.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Kissimmee, FL?

Dunkin' in Kissimmee, FL is open daily from 5:00 AM to 8:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' provides both curbside pickup and delivery services.