Business Details
About
Mexican Restaurant
Chipotle Poinciana is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.8
705 reviews
5 stars
362
4 stars
113
3 stars
60
2 stars
34
1 star
136
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, but there were multiple complaints about inconsistent portion sizes, overcooked rice, and food freshness.
Service Issues
Many reviews highlighted poor customer service, including rude staff interactions, long wait times, and mistakes with orders.
Cleanliness Concerns
Several customers reported unsanitary conditions in the restaurant, including dirty seating areas and food prep areas.
Order Accuracy
Numerous complaints about incorrect orders and missing items were noted, particularly with online and mobile orders.
Staff Attitude
While some staff were praised for their friendliness, others were criticized for their negative demeanor and lack of professionalism.
- LVLuis Vega5 days ago3.0They dont serve a good portion of protien very stingy with the amount have to ask for a little bit extra just to be charge for a proper portion. I never have to deal with this in the mall only in the ponciana location
- NVNorissa ValidumNov 14, 20253.0Rice was overcooked today.
- MMMichelle & MariahNov 12, 20251.0On 11/8/25 I went to this chipotle and ordered 2 bowls and my food was horrible my rice to overcooked and the meat had a nasty taste so later on in the week tried to call the store to complain but the number redirects you to customer care where I spoke to someone and filed a complaint he advised me to go back to the store and they were going to replace all my food so I did that when it was time to check out they ask me to pay for the additional items which was guacamole and chimi churi sauce I scanned the coupon that was giving to me by customer service but it did not cover those additional items so I told the staff TYLER a girl that the representative told me to have the store to replace my entire meal and I showed her the receipt. That experience was so horrible I was embarrassed the girl refused to let me walk out the store with those additional items even though the items was covered she as in TYLER the girl was very extremely rude that store customer service sucks I know I’m mad because I never give bad reviews chipotle y’all have to do better. And I want my meal replaced just because the disrespect that was towards me for no reason by TYLER she needs to go back to training on how to deal with customers complaints
- LVluis VegaNov 5, 20253.0The staff tried to overcharge me but quickly resolved the situation soon as I bought to their attention but I saw them using the bottom of the containers of sides
- JAJenny AlejandraNov 2, 20251.0Indian lady that gave me the food in the Chipotle lane was very nasty and rude. All I did was ask a question and she gave me a smart answer and rolled her eyes. This was today 11/2. If you hate your job...quit!!! You ruined someone else's day because your miserable. This is why I hate going to Chipotle.... that was my last straw. Never agaib
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill in Poinciana offer?
Chipotle offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial additives.
What are the operating hours for Chipotle Mexican Grill at 4450 Pleasant Hill Rd, Kissimmee?
Chipotle is open daily from 10:45 AM to 11:00 PM.
How can I order food from Chipotle Poinciana online?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Does Chipotle Poinciana have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and get exclusive offers.
Where is Chipotle Mexican Grill located in Kissimmee, FL?
It is located at 4450 Pleasant Hill Rd in the Osceola area of Kissimmee, Florida, 34746.
Is Chipotle Mexican Grill Poinciana welcoming to LGBTQ customers?
Yes, Chipotle welcomes LGBTQ customers and is inclusive to all guests.
What popular fast food restaurants are near Chipotle Mexican Grill in Kissimmee?
Nearby fast food options include Hardee's, KFC, Taco Bell, and another Chipotle Mexican Grill location.
Are there convenient amenities near Chipotle Poinciana to combine errands with dining?
Yes, nearby you will find O'Reilly Auto Parts, Truist bank with ATMs, CVS Pharmacy, and Lowe's Home Improvement, making it easy to shop or run errands before or after your meal.
Can I find entertainment or leisure options near Chipotle Mexican Grill Poinciana?
Yes, there are nearby leisure spots like Twistee Treat Poinciana ice cream shop and Cheeks Poolside Bar & Grill for a casual meal or dessert after your visit to Chipotle.
How can I contact Chipotle Mexican Grill Poinciana if I have questions or concerns?
You can contact them by phone at +1 407-818-1147 or email at FL.3908.Poinciana@chipotle.com.