Dunkin'

Reviews

• AG

  Alex Garcia

  3 days ago
  1.0
  I had a very disappointing experience at Dunkin’ Donuts in Bella Lago. After placing my order at the drive-thru, I politely asked to add an extra coffee. Yarie, the employee assisting me, refused and told me I would need to go around again. Instead, I parked and went inside to place the additional order. Once inside, Yarie still refused to sell me the extra coffee and essentially denied my business. To make matters worse, she was focused on her personal phone and appeared more interested in that than helping customers. Her behavior was unprofessional, rude, and dismissive. I understand that procedures exist, but refusing to help a customer with a simple request — especially after I made the effort to come inside — is unacceptable. Customer service should be respectful and helpful, not dismissive. After many years of going to this location with my family, this experience was extremely disappointing. Because of how we were treated, my family and I will not be returning. I hope management addresses this issue and improves customer service at this location.
• DM

  Doel Montes

  Mar 18, 2026
  1.0
  First off really nice people that took my order and i seen in the window although once i was handed the drink ive soon realized after taking sips of it and mixing it around that my latte had no espresso just sweetened milk atleast thats what it taste like. i would honestly go on with my day and not write a review but spending money on a drink and not having atleast the main part of it really made me upset.
• GG

  Ginger

  Mar 5, 2026
  3.0
  This review is for the owners of this particular store. The employees are excellent. The food and drinks are good. However the store is hot inside. It feels like a freaking sauna. Your poor employees deserve better. Also, please fix your front door. It's been broken for years.
• JR

  JEISSON A SOSA RUIZ

  Feb 26, 2026
  1.0
  Stale donuts. Terrible customer service... The waitress is not friendly at all!
• JM

  Jhin Main

  Feb 24, 2026
  1.0
  I have been going to this location as a loyal customer for many years. I’ve seen many of the employees come and go. My favorite person who was there quit and I hadn’t been back since. I recently went tonight, having my only meal today be Dunkin, and I was excited to finally come back and get some food. The sandwich always came out burnt but I’ve never complained as most of the time it’s still edible. Occasionally my drinks have been bad but I usually hate complaining so I usually take my loss, however tonight my drink tastes completely spoiled. They were close to closing and the two girls working tonight, I tried to explain that my drink didn’t taste right, it was half full because I kept trying to figure out if it was the drink itself or actually something bad in it. The girl proceeded to make sly comments saying that “you must not know what you ordered because it has pineapple in it”. I tried to explain that I ordered here all the time and I know what these drinks taste like. It was completely sour inside. I also asked the rude girl for her name and she said “it’s none of your business “. The other girl was very kind and understanding but this girl named Yaris or yarie, was an absolute nightmare. I explained that I wanted a different drink and she even told me “well you shouldn’t have half drank it”. I was appalled as someone who works in the food industry how this young girl treated me. I then told them I no longer even want the drinker made at this point because of this girls nasty attitude and she was already remaking it. Hence I didn’t even get to finish stating I wanted something different because she was already trying to be slick mouthed. I have never ever dealt with someone with that kind of behavior towards me because I’m very respectful when I have a problem or issue and I even apologized coming in about the drink being bad even though it was actually something spoiled in it. She refused to give her name and then tried to hide it on top of her hat she was wearing. I hope something is done about this location. I will definitely not ever give this location my buisness with someone like her acting like a remake comes out of her own pocket. To try and belittle a customer like that and then threaten me with calling the cops? Because I called her out for being very rude. The other girl wouldn’t give me her name but she was very professional and understood my frustration. This establishment will go into the ground with yarie there. I also left my drink on the table and walked out without any resolution. Why would I ever want someone to treat me like I’m some stupid person just over a drink? She tried to claim I was already having a bad day when I tried to express to her that she doesn’t know what people go through and that I work in the food industry myself and I would never ever treat someone the way she treated me. She was also seen inside arguing with the other sweet girl about the whole situation because I’m pretty sure the girl who was kind understood how weird that was. I will escalate this as well because I don’t take calling the cops threat lightly. I was never the aggressor, but she definitely wanted to have her reason to be nasty to someone.i completely lost my only appetite, couldn’t even eat the food after something so degrading happened to me. A very disturbing experience…

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