Since 2016, we opened our first brand store in the United States, a 900sqft coffee shop filled with all the Colombian flavor and essence in every detail and finish that time, we only had the determination of bringing to American customers a 100% signature premium Colombian Coffee in the most beautiful and welcoming environment and we did it. Now, we are ready for our next step: to expand this magical realism experience everywhere!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.