Service Speed
Customers frequently reported extremely long wait times, often exceeding 30 minutes, for both drive-thru and in-store orders.
Food Quality
Many reviews highlighted issues with food quality, including cold, burnt, or incorrect orders, with some items missing or poorly prepared.
Customer Service
Numerous customers experienced rude or disinterested staff, with complaints about a lack of accountability and poor communication.
Cleanliness
The restaurant was often described as dirty, with unclean bathrooms and a general lack of hygiene noted by multiple reviewers.
Positive Staff Experiences
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness, indicating that not all employees were disengaged.