Papa Johns Pizza

Reviews

• RL

  Robin Leslie

  Oct 30, 2025
  4.0
  I just wanted to apologize to the manager (Payton, I believe?) for going full Karen on him about 15 minutes ago (I'm the chick with laryngitis and a foul mouth). I've been where you are and I'm sincerely sorry for coming at you like that. Thanks for making things right. I'd also like to apologize to the dude who initially answered the phone. Unfortunately he got the full frontal vitriol. Sorry about that man, genuinely. 🤘🏻😃🤘🏻
• GL

  Gary Lee

  Oct 25, 2025
  1.0
  Ordered food for delivery, never got it. I finally called after an hour and a half. Manager states my driver didn't take your pizza (duh) but marked it complete. So no one could call me, no one could initiate taking care of the customer? No one saw the pizza sitting there and think....? Once I called the manager had no remorse, didn't apologize, really seemed like he just didn't care.
• GD

  Greg Dibble

  Oct 24, 2025
  1.0
  Ordered pizza and breadsticks for delivery. It was an hour and a half wait and the pizza was cold I had to take it back and wait for them to remake. It is really sad that I use to get this regularly. Now I wouldn't recommend.
• JL

  Juan Lopez

  Aug 29, 2025
  1.0
  I here at papa John’s at 4pm at 08/29/25 and I see a guy use his phone and then touch the dough to make pizza super unsanitary and I ordered pizza here and i had to wait a good 15 min to get attended , I rather throw it away my pizza , this is disgusting, I’ll never ordering papa John’s ever in my life
• AB

  Autumn Bustamante

  Aug 28, 2025
  1.0
  This was the most humiliating, unprofessional, and downright shady food service experience of my life. Papa John’s in Key West is not just bad — it’s a scam. We ordered pizza during a thunderstorm to our hotel. The person on the phone didn’t even know what a Parmesan crust was, argued with me for minutes, then finally said it was “only on a large.” Fine — I ordered a large and a medium, asked for plates, napkins, and confirmed payment with the driver. I was told “pay when he gets there.” After 40 minutes waiting in the hotel lobby with my family, the delivery driver arrived — filthy, reeking, rude, and missing teeth. He shoved the pizza at me and told me he had no way to take payment. When I asked about the plates and napkins I specifically requested, he snapped “I was told nothing” and walked off. We were left sitting there stunned, calling the store over and over again with no one answering the phone. We literally sat around for nearly TWO HOURS thinking this disaster would be resolved. Instead, at MIDNIGHT, the Key West Police were at my hotel door threatening to arrest me for non-payment of $45 of pizza I had been begging to pay for. Imagine being humiliated in front of your family and treated like a criminal because this Papa John’s can’t manage basic service. When the police finally called the manager, magically my card — which they had claimed was “declined” earlier — went through without issue. Even the officers admitted it looked like a scam and told me not to use the delivery driver’s personal Cash App that he tried to pressure me into. This is beyond “bad service” — it’s fraudulent, humiliating, and dangerous. No one should ever risk ordering from here. You’re not just rolling the dice on cold, low-quality pizza — you’re risking being scammed, embarrassed, and having the cops knock on your door in the middle of the night over their mistakes. Absolutely disgusting. Papa John’s should be ashamed to have their name attached to this location.

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