Five Guys

4.3
1180 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 2814 N. Roosevelt Boulevard in Key West is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
2814 N. Roosevelt Boulevard, Key West, FL
33040, United States

Hours

Reviews

4.3
1,180 reviews
5 stars
752
4 stars
229
3 stars
98
2 stars
38
1 star
63

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the burgers and fries for being tasty and fresh, although some noted issues with soggy presentations and inconsistent preparation.

Customer Service

Feedback on customer service was mixed; while some staff were described as friendly and attentive, others were reported as rude or condescending, particularly in handling order mistakes.

Pricing

Many customers found the prices to be high for the quality and quantity of food received, with several comments indicating that better value could be found elsewhere.

Cleanliness

The restaurant was frequently noted for its cleanliness, contributing positively to the dining experience.

Management Issues

Several reviews highlighted concerns about management practices affecting staff morale and customer service quality.
  • EV
    Edu Levy - Vendas
    Nov 16, 2025
    5.0
    O Five Guys é fantástico, o atendimento é excelente. Ambiente limpo, organizado. O pessoal é de uma simpatia ímpar. A comida é maravilhosa, lanches muito bem preparados, com ingredientes frescos. Serviço de Full Refil para bebidas. E na saída amendoim grátis. Vale conhecer e frequentar. Cássio, Dicoa, Joe, Alfredo, equipe maravilhosa
  • MB
    Marc Barksdale
    Nov 7, 2025
    5.0
    I ditched Five Guys a few years ago. Bad experience and pricey. I worked in Key West and Five Guys was the only burger place that I could find so I went. These people won my business back. Not only did the burger and fries have me come back severalctines while I was there, the staff were friendly and upbeat. Add in the music, great experience. We'll done Five Guys.
  • MS
    Marcel Springer
    Oct 31, 2025
    4.0
    Burger waren lecker! Preislich aber passt der Geschmack nicht zum Preis
  • MP
    Miguel Alejandro Cañas Perez
    Oct 21, 2025
    5.0
    Tasty juicy delicious burgers order it all the way the crew was very attentive
  • LS
    Lauren Serey
    Oct 7, 2025
    4.0
    I do enjoy the burgers and fries! However the burgers are always such a messy presentation and quickly leads to a soggy burger. I highly recommend it if you’re eating it there. Also avoid ordering on uber eats, it’s not Five Guy’s screwing it up but if you order it in the app expect disappointment with a non-edible bun. The burger falls out all over the place.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.