Dairy Queen Grill & Chill

3.3
333 reviews
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Business Details

6580 US Highway 129 S, Jasper, FL
32052-3744, United States
(386) 792-2679
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
6580 US Highway 129 S, Jasper, FL
32052-3744, United States

Hours

Reviews

3.3
333 reviews
5 stars
124
4 stars
55
3 stars
39
2 stars
25
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including long wait times, rude staff, and lack of assistance.

Food Quality

Several reviews mentioned issues with food quality, including undercooked items, melted ice cream, and overall dissatisfaction with the meals.

Cleanliness

Multiple customers noted that the location was dirty, with unclean tables and floors, and some reported seeing pests.

Staffing Issues

Numerous reviews indicated that the location was understaffed, leading to slow service and overwhelmed employees.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service from individual staff members.
  • MD
    Mellissa Dzion
    Oct 24, 2025
    3.0
    I have to say that this is probably one of the most awkard stops at DQ that my husband and I have ever had. While traveling, my husband likes to stop at just about any DQ he can find. This trip was no different. This time, I got excited thinking I could FINALLY get the butterscotch cone that I can't seem to find in FL any longer. We walk in to find a 7-8 person line waiting to be given their order and another person waiting to have their order taken. About 10 minutes pass and we've STILL not been waited on. Instead of fulfilling orders, the DQ employee chooses to converse with the adjoining Subway employee while all these customers wait! Come to find out the ice cream then runs out and while the Subway person has NO CUSTOMERS he chooses to stand around and talk instead of help his co-worker out, if even to go get a new bag of ice cream mix............ 15-20 ish minutes pass and we finally get to the counter to place our order. I ask about the butterscotch dip for the ice cream cones. I was told "it's not on the menu and we don't have it." Customer service is definitely lacking in this location as is a desire to provide quality & timely service. We will NOT be returning to this location! Quality customer service requires more than a warm body!
  • AF
    Angeleque Fulton
    Oct 10, 2025
    5.0
    The guy was there by hisself and had a bunch of people but he was still very friendly.
  • RG
    robert Gray
    Sep 28, 2025
    4.0
    Always good
  • VR
    vanessa renfroe
    Sep 26, 2025
    5.0
    This was the best Dairy queen I have eaten at! And there Blizzard was amazing! Alot more stuff in it! And chicks of flavor was all the way to the bottom of the cup!!! Yummy! I will be back!
  • DS
    Diane Stonemark
    Aug 21, 2025
    5.0
    Haven't eaten fast food in a very long time a d my fish sandwich was excellent
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill in Jasper, FL offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, fries, and other fast-food items.

What are the operating hours of Dairy Queen Grill & Chill in Jasper?

Dairy Queen Grill & Chill is open daily from 9:00 AM to 9:00 PM.