Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands in Florida with their new Jacksonville location. The family-friendly, high-energy, celebration destination known for its sweets and treats is set to open this month in The Markets at Town Center.
“Our high-energy, sweet restaurant is enjoyed by guests across the state of Florida, and we’re excited to introduce our brand to the residents of Jacksonville,” shares Sugar Factory owner Charissa Davidovici. “From our colorful and vibrant dishes, to our over-the-top desserts, every moment at Sugar Factory Jacksonville will offer guests an extremely memorable and instagrammable experience from the minute they walk in to the minute they leave.”
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.