Pizza Hut

Reviews

• NR

  Nina Rey

  Apr 5, 2026
  1.0
  Paul the manager was rude , spoke to Him after my Order was an hour late for delivery… will be calling to speak with the gen manager “Arrington”. Paul Hung up On me after I said thank u. Rude !! Cold nasty pizza
• JB

  Jeff Balint

  Apr 5, 2026
  2.0
  I order your bbq beef large pan pizza with extra cheese and extra bbq beef. The crust was thin, dense and had no flavor! The bbq was NOT delicious like previously order from other Pizza Hut’s!!! The double portion of bbq wasn’t double! I called the store and asked to speak with a manager. The associate asked me why I want to speak to the manager? I told him before I wrote a review I’d like to speak to the manager. The associate put me on hold, when he came back to the phone, he told me the manager couldn’t speak with me! This will be the last time I order a pizza, from Pizza Hut! What a waste of my time and my hard earned MONEY!!! :(
• AB

  Alexis Boewersock

  Mar 28, 2026
  1.0
  they have rats
• AP

  Amanda Powell

  Mar 21, 2026
  1.0
  They need timers they stay over cooking the food smh
• PJ

  Professor Jeff

  Feb 19, 2026
  1.0
  Hi, my name is Jeff. On this night at about 10:40 PM I accepted a DoorDash delivery order at the Pizza Hut on 11233 Beach Blvd, Jacksonville, Florida. There was one customer in front of me, but she was standing back from the counter, so I placed my pizza bag on the counter, and I stood back so that the employee could serve the other customer. As soon as the customer turned and walked away. I did what DoorDash drivers do. I showed my screen to the employee behind the counter, and with a smile, I said the name of the customer which was really sort of a difficult name and hard to understand. At this time, the employee behind the counter in a very passive aggressive tone said hello how are you doing tonight and then repeated herself “how are you” but she didn’t say it in a way that was kind, she said in a way that was assumptive that I should have greeted her kindly before showing her my phone. So she had an expectation for the customers behavior. When I did not fulfill that expectation, she became hostile, told me she was refusing to give me the order and I might as well leave or she’ll call the police. I responded in a way that was also threatening. I said I will talk to your manager about this. I also asked her “do you own this place”.”That was my passive aggressive response to the way I had just been treated. Ultimately, I walked out the door and then I took a picture of the front door so I would have the name of the manager. I’m very disappointed. I followed every protocol with DoorDash. I even asked her if we could start the conversation over, she refused. If I were the owner of this, Pizza Hut, I would reprimand this person and retrain them on Customer Service. I wouldn’t fire them. I just wanna make sure that this is known because if you watch the camera, I’m willing to wager I’m not the only person she is treated in this manner. She also was not wearing a name tag so I really don’t know the name of the person who I’m complaining on. I just know she had pink hair. That’s not a criticism that’s just a fact.. please inform this person to never treat a customer the way she treated me and teach her that the customer is always right especially the liaison between the customer (who is the delivery person) and the restaurant.

Frequently Asked Questions About Pizza Hut