Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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If I could give everything zero stars I would. We always come here because it’s legit one of the only restaurants in town. We don’t want to cook for once or eat at the other two restaurants only lol. Got food for my whole family and forgot someone’s food (10 pc nuggets). It would normally be fine but we are ALWAYS missing food. I can’t think of a time where they got the food right. The last time we ordered breakfast there they forgot my husband‘s big breakfast, which was the whole point of the order. This establishment is a joke. And all that they say when they hand you the missing food is oh we’re so sorry. That is not good customer service so they need to be trained better as well lol. I wish I could say that I won’t be back, but I will go back and guess what? I’ll always make sure to check my bag because your food will never be right.EVER.
EH
Elyse Hucks
Mar 25, 2026
1.0
I usually don’t say much bad about McDonald’s because honestly, we all kind of expect issues sometimes — but this location always seems to be in some kind of rush, and it affects the customer experience.
I pulled up around 7:45 AM this morning and placed a simple order, nothing extra or complicated. I noticed they already had one car parked in a waiting spot, and then they asked the vehicle in front of me to pull forward too. When I got to the window, the employee tried to do the same thing to me.
At that point, I said no — because how are multiple vehicles being pulled when the food is clearly almost ready? As soon as I stayed at the window, I could literally see them bagging my food, and I received it within about 30 seconds.
So you mean to tell me I was being asked to pull up not because my order wasn’t ready, but just to help their drive-thru window times?
As someone who has worked in fast food before, that is not how it should be handled. If the food can be provided in a reasonable amount of time, customers should not be asked to pull forward just to make the numbers look better. Fast food should still be about customer service, not just scoring.
I usually avoid this location because I always seem to have an issue here. And while I wasn’t even in a huge rush, I also have work and I’m not trying to sit an extra 5–10 minutes for food that only takes a couple of minutes to prepare.
To make it worse, the employee didn’t even take a second to ask or help with sauces. I like ketchup and mayo with my food, and the location on McCormick is always much more helpful, kind, and customer-focused.
Bottom line: customers should come first — not drive-thru timer goals.
FP
Farah Pope
Mar 25, 2026
5.0
Never have any issues at this location. Hot food and friendly, fast service
RL
Robert Lapp
Mar 22, 2026
1.0
I will avoid this location in the future. Longest I’ve ever waited for McD’s. My receipt said 7:35pm on a Sunday. They had me pull into a parking spot. I only ordered a 1/4 pounder w/ fries and a happy meal.
At 7:47pm the guy walks out with my food. Awesome thank you. Wait, where’s my drink? “I gotta go back,” the guy says. Super nice guy. He had decent customer service but, then I look in my bag and my fries are fallen over in the bag… I pick it up put the fries back in and realize I got jipped on the fries. My fry holder is half empty, and you would think after 12 minutes they would at least deliver fresh fries, but no, they were lukewarm… but they were salted properly.
The guy comes back at 7:51 with my drink. I get home, take a bite of my QP, look down it’s not even cooked. (See Pic)
I think there is a severe lack of quality leadership at this location.
My question is: How can Chick-Fil-A get it right 99.9% of the time, but McD’s is hit or miss 99.9% of the time?
SB
Shannon Byrne
Mar 8, 2026
1.0
Went through the drive through 3/8 at 7:11, order number 1507. The girl working your drive through needs a serious morale boost or something. She doesn't really speak, seems super uninterested in helping customers, and as I was getting my change from her, she dropped my change on the ground. You'd think she would apologize but she simply closed her little door and watched me through the window. I'll gladly not visit this location again even though it's the closest to me. Food was on point though, and the blond haired kid at the food pick up window was very kind.
What are the regular operating hours of McDonald's at 13217 Atlantic Blvd, Jacksonville, FL?
McDonald's at 13217 Atlantic Blvd is open daily from 6:00 AM to 11:00 PM.
Does this McDonald's location offer delivery service?
Yes, McDonald's offers delivery service daily from 6:00 AM to 10:30 PM, including same-day and no-contact delivery options.
What are the drive-through hours at this McDonald's?
The drive-through is open every day from 5:00 AM until midnight.
Which payment methods are accepted at McDonald's on Atlantic Blvd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I place an order online or through a mobile app for this McDonald's?
You can order online via https://mcdonalds.smart.link/mjuu1ggdi, or download the McDonald's app from the Apple App Store or Google Play Store for easy ordering.
Does McDonald's on Atlantic Blvd offer WiFi and mobile offers?
Yes, this location offers WiFi service and has mobile ordering and mobile offers available.
What nearby coffee shops can I visit before or after eating at McDonald's?
Panera Bread, which is a nearby coffee shop and cafe, is close by if you want a bakery item or coffee along with your McDonald's meal.
Are there nearby bars or nightlife spots near McDonald's on Atlantic Blvd?
Yes, nearby places include Applebee's Sports Bar, Your Place Bar and Grill, and YP's Bar and Grill, great for drinks or late-night plans after dining at McDonald's.
What automotive services are nearby if I need vehicle repairs when visiting McDonald's?
B-52 Logistics and E3 Auto Mobile Mechanic provide nearby automotive repair services, convenient if you need vehicle assistance in the area.
Are there any nearby financial services near this McDonald's location?
Yes, Chase Mortgage and K-WAM Financial Solutions are nearby for any banking or financial needs you might have around the area.
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