Whataburger

Reviews

• NN

  NTIM8STRANGER

  1 day ago
  5.0
  This is the 2nd time Eric has made my burger at 10600 San Jose Blvd and if I had my choice, I'd like him to make it every time going forward. My previous visits were OK but Eric definitely makes me want to return. His burger making skills remind me of a Burger King whopper but without the mayo. He added my extra lettuce and extra tomatoes just as I requested on my order when some tend to overlook or ignore. A BIG shout out to Eric. Thank you for your professionalism and your attention to detail. I can't wait to return.
• JA

  Joemary Alvarado

  Nov 18, 2025
  5.0
  Micheal M went above and beyond great customer service especially, I’m a manager at wendys he’s a great assist to the company
• DJ

  deon joseph

  Nov 13, 2025
  5.0
  A coworker and I enjoyed great meals at the store on San Jose!!! Lavonda made sure that we had Excellent customer service! This was my coworker's first time dining at Whataburger!!
• AT

  Anna Thompson

  Nov 7, 2025
  1.0
  I’ve definitely tried to give Whataburger my business on numerous occasions and every single time, I have been completely disappointed. The food is OK but their service is the worst. I have never sat in a Whataburger drive-through for less than 15 minutes. It’s called fast food for a reason. You guys should learn from Chick-fil-A and other companies who do things right in a drive-through. On top of that, they’re just petty! On numerous occasions, I’ve had employees that got mad at me because they didn’t listen to my order and they got my order wrong and then when I confronted them about the incorrect order, they acted like it was my fault, even though I clearly stated what I wanted. Tonight was the final straw and I’m never going back. I ordered almost $20 worth of food and I asked for a little side of their chipotle sauce and instead of them just giving it to me they quoted me $.40 for the sauce. Then when they brought back a quarter I asked why it was a quarter change from a dollar instead of $.60. She said “oh, it was actually $.75.” Gone are the days when people actually assume responsibility for what comes out of their mouth and they actually stand behind a quote instead of just saying “oops, sorry my bad.“. Talk about petty! On top of that, it cost them more in credit card fees to process the $.75 then it would actually cost if they just handed it to you and said “thanks so much for your patience for waiting for 15 minutes for fast food, here’s the sauce for free, we apologize For our inept capability of getting to your food in a timely manner.” That would be what they should say but instead, they just decided to lose a customer so now I’m going to give them absolutely nothing. I will not be back! I highly recommend considering the loop because they make a way better burger for about the same price And they actually have excellent service. Sorry Whataburger, but I’m out and I won’t be back!
• JS

  Jim Schreck

  Oct 29, 2025
  5.0
  I tried to order lunch using rewards/offers on the app. Unfortunately, the location's IT infrastructure was down and the app was not able to make my order. I stopped at the restaurant to order inside. Again, since the IT was down, they could not take me order using my offers/rewards. The manager stepped in and comped my order for the inconvenience I experienced. Customer service at its best. The food was delicious. Thanks for your service.

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