Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Several reviews mentioned unsatisfactory food quality, including cold items, wrong orders, and concerns about food safety.
Staff Behavior
Customers noted unprofessional behavior from staff, including rudeness and lack of customer care.
Management Problems
Feedback indicated issues with management, including inability to address staff behavior and poor handling of customer complaints.
Positive Experiences
Some customers praised specific staff members for their friendliness and helpfulness, as well as the quality of certain menu items.
TK
todd keller
Oct 17, 2025
1.0
Have you ever wondered why this Wendy’s is never busy? Well, here is an exchange that took place a few minutes ago. I drove up and placed an order for a combo. When I got to the window a young 16-17 y/o black male handed me my drink. When I asked him for a straw he told me there would be one in the bag. I told him that would be great but I needed one now to drink while I waited for my food. He told me no, you really don’t. And slammed the window shut. When I motioned for the manager to come over I asked her if she just heard that exchange and does she allow her employees to talk to customers so disrespectfully? She said that there was nothing that she could do about it and that she cannot fire an employee. Well, you could report him I said. She said that they won’t do anything about it. I drove off without my food since i no longer felt safe eating food from there. I suspect that I am not the only person that has had poor service here.
JA
jeremy anderson
Oct 8, 2025
1.0
As soon as I walk in this girl told me to get out
RA
Ruby Ayala
Sep 27, 2025
5.0
The guy always at the drive through wearing glasses is the sweetest and always helpful.
KK
KiloDroppa
Aug 25, 2025
1.0
The Female Manager was very rude and i could hear her talking trash about the customers while i was in the drivethrough waiting for my food
JR
Jacque R
Aug 19, 2025
5.0
Came through the drive through on a Tuesday evening and you guys were amazing. You fed me and my kid and you were so kind!!!! We so appreciate you 3 and all the people you fed in our community tonight! Thank you so much!!!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Jacksonville, FL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Jacksonville, FL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (904) 337-4108.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Racetrack Wendy’s serve breakfast?
Yes, this Wendy’s location in Jacksonville, FL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's drive-thru at the Race Track Road location?
The drive-thru at Wendy's on 2754 Race Track Rd. is open from 9:00 AM to midnight every day of the week.
Does the Race Track Road Wendy's serve breakfast?
Yes, this location serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food online or through an app?
Yes, you can order Wendy's through their official app or website at https://order.wendys.com, or via the Wendy's mobile app available in the Apple App Store.
What payment options are accepted at Wendy's on Race Track Road?
Wendy's accepts American Express, cash, Discover, Mastercard, and Visa for payment.
Is there a drive-thru available at this Wendy's location?
Yes, this Wendy's location has a drive-thru service available during their operating hours.
How can I contact the Wendy's at 2754 Race Track Rd.?
You can call them directly at (904) 337-4108 for questions or feedback.
Are there any other quick service restaurants near Wendy's on Race Track Road?
Yes, nearby you can find Subway and Papa John's Pizza, offering additional fast food and sandwich options to explore before or after your visit.
What nearby health and wellness services are close to Wendy's?
Near this Wendy's, you can find RE Spa, Massage Green Spa for relaxation, Joy Orthodontics for dental care, Complete Family Eye Care for optometry services, and ivLuxeInfusion for home health care.
Are there shopping or banking options near Wendy's at Race Track Road?
Yes, Plantation Plaza shopping center and Publix Super Market are nearby for shopping needs. For banking, Ameris Bank and Atlantic Coast Bank - Julington Creek are in the vicinity.
Does Wendy's provide delivery and dine-in services at this location?
Yes, Wendy's on Race Track Road offers dine-in, delivery, and drive-thru services to serve your needs conveniently.