Many customers reported cold or stale food, with several complaints about items being improperly cooked or not fresh.
Service Issues
Numerous reviews highlighted poor service, including long wait times, incorrect orders, and unresponsive staff.
Friendly Staff
Some customers praised specific employees for their friendliness and helpfulness, creating positive experiences.
Drive-Thru Problems
Several reviews mentioned issues with the drive-thru, including long waits and unresponsive staff.
Cleanliness and Maintenance
The restaurant was described as needing upgrades and maintenance, with some customers noting cleanliness issues.
JJ
Joel
Nov 15, 2025
1.0
Worst Wendy’s I’ve been to. Bread is always stale and burger lukewarm, every single time.
Was just told it’s shutting down, what a shame. Horribly managed.
PL
Peter Langer
Nov 5, 2025
4.0
Meal was alright. Host (or cashier lady) was dreadful. Angry, hates her job.
AA
Alex
Nov 2, 2025
1.0
I’ve never seen anything like this. They just ignore the customers and don’t even come up to them. They’re just doing their own thing — some are walking around, some are busy with something — and no one even says hello to the customers. It’s just awful!!!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Jacksonville, FL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Jacksonville, FL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (904) 260-2393.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does San Jose Blvd Wendy’s serve breakfast?
Yes, this Wendy’s location in Jacksonville, FL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the Wendy's at 12524 San Jose Blvd?
This Wendy's location is open daily from 9:00 AM to midnight.
Does this Wendy's offer drive-thru service?
Yes, the San Jose Blvd Wendy's offers drive-thru service from 9:00 AM to midnight every day.
Is delivery available for this Wendy's location?
Delivery is available where offered. Check availability and order via the Wendy's app or order.wendys.com by entering your address.
Can I order Wendy's food through a mobile app?
Yes, you can order through the Wendy's app available on the App Store or via order.wendys.com for online ordering.
Does this Wendy's location serve breakfast?
Yes, the San Jose Blvd Wendy's serves breakfast with various combos, sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I provide feedback or contact this Wendy's location?
You can contact them directly at (904) 260-2393, use their customer care live chat on the Wendy’s website, call 888-624-8140, or fill out a customer satisfaction survey online.
What nearby services can I use before or after visiting Wendy's?
Nearby services include Take 5 Oil Change for vehicle maintenance, Western Union for money transfer needs, and Sherwin-Williams for hardware and shopping.
Are there other dining options close to this Wendy's?
Yes, nearby restaurants include V Pizza for Italian and fast food, Sonny's BBQ for southern-style barbecue, and another Wendy's location for more burger options.
What convenience stores or automotive-related businesses are near Wendy's?
Nearby you can find GATE Gas Station, O'Reilly Auto Parts, and multiple car wash options like Whistle Express Car Wash and Camel Premium Express Car Wash to serve your automotive needs.