Brand Certified
Wendy's
3.4(1362 reviews)
Certified by Wendy's • Feb 22, 2026
Business Details
1616 University Blvd. South, Jacksonville, FL
32216, United States
Certified by Wendy's • Feb 22, 2026
(904) 725-7996
Certified by Wendy's • Feb 22, 2026
https://locations.wendys.com/united-states/fl/jacksonville/1616-university-blvd-south
Certified by Wendy's • Feb 22, 2026
About
Certified by Wendy's • Feb 22, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Feb 22, 2026
Hours
Certified by Wendy's • Feb 22, 2026
Reviews
3.4
1,362 reviews
5 stars
474
4 stars
268
3 stars
227
2 stars
133
1 star
260
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude and unhelpful, particularly in the drive-thru.
Food Quality
Many customers reported receiving cold, stale, or incorrect food orders, leading to dissatisfaction with the overall food quality.
Service Speed
Several reviews mentioned slow service times, with long waits for food and orders being mixed up or incomplete.
Cleanliness
While some customers noted cleanliness in the restaurant, others reported dirty tables and unsanitary conditions.
Mixed Experiences
A few customers had positive experiences with friendly staff and good food, indicating that service quality may vary significantly.
- JTJoyce Tapley4 days ago5.0The staff was very friendly and welcoming!
- SMSteve MakowskiFeb 6, 20262.0The ladies at the counter were not very professional at all. As a matter of fact they were rude. And they acted like they owned the ketchup only giving us 2 packs of it for 2 orders of fries. Horrible service.
- HOHouse Beyond Our OwnJan 26, 20263.0Decent
- MHMeliqua J. HeathJan 24, 20261.0I pulled up to drive-through to place an order upon waiting there for about a minute or two I asked and said hello and immediately the employee says give me a second very poor customer service. I just drove off these fast food. Restaurants have to do better. The prices increase their customer service should have increased as well.
- THT. HallJan 19, 20263.0The employee that works the window most nights is extremely rude. She's the one with blue/putple hair that's always on the phone when I get to the window. She always has a look on her face that looks like she eating a warhead candy. She never has been polite or greeted people at the window in a friendly manner. Also, I do mobile order so the process is quicker. That last few times it has taken as long as, if not longer, than if I ordered at the speaker.
Frequently Asked Questions About Wendy's
Is U & A / Atlantic Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's at 1616 University Blvd. South, Jacksonville, FL?
The drive-thru is open from 7:00 AM to midnight Monday through Thursday and Sunday, from 7:00 AM to 1:00 AM on Friday, and from 8:00 AM to 1:00 AM on Saturday.
Does this Wendy's location offer breakfast, lunch, and dinner?
Yes, Wendy's at this location serves breakfast, lunch, and dinner.
Can I order Wendy's food online or through an app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available at the App Store.
What payment methods does Wendy's at 1616 University Blvd accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is Wendy's at this location currently open and operating?
Yes, Wendy's is open and committed to serving customers daily through dine-in, drive-thru, and delivery where available.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen information is available on Wendy's menu website, mobile app, and in-store. The mobile app and website have a “Nutrition & Allergens” link under each menu item.
Are there nearby places of interest around Wendy's at 1616 University Blvd.?
Yes, nearby places include Jax-Auto Mart (car dealer), Cricket Wireless Authorized Retailer (mobile phone store), and Liberty Ambulance (ambulance services), among others.
How can nearby businesses like Jax-Auto Mart and Cricket Wireless help when visiting Wendy's?
Visitors can combine errands by visiting Jax-Auto Mart for automotive needs or Cricket Wireless for mobile services before or after dining at Wendy's.
What entertainment options are nearby to Wendy's on University Blvd?
Nearby entertainment includes Redbox for movie rentals and Woody's Bar-B-Q, another dining option, providing variety around Wendy's.
How can I contact Wendy's at this location for feedback or inquiries?
You can call the restaurant directly at (904) 725-7996, use the Customer Care live chat on their website, or call 888-624-8140 for assistance.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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