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Wendy's

3.3
(1440 reviews)

Business Details

(904) 387-1483

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Jacksonville, FL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Jacksonville, FL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2001 Hamilton Street, Jacksonville, FL
32210, United States

Hours

Reviews

3.3
1,440 reviews
5 stars
445
4 stars
299
3 stars
233
2 stars
122
1 star
341

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.

Food Freshness

Many customers complained about receiving cold or stale food, with inconsistent quality reported across visits.

Management Issues

Several reviews pointed to unprofessional behavior from management, particularly regarding staff treatment and customer interactions.

Cleanliness

There were complaints about unsanitary conditions in the dining area and drive-thru, affecting overall customer experience.

Inconsistent Experience

Customers noted that experiences varied widely, with some visits being satisfactory while others were disappointing.
  • AS
    Allen Stone
    3 days ago
    1.0
    Upon pulling into the parking lot 2 employees were standing in the middle of the road.as one of them a very large and heavyset individual with red or purple hair glared at me while only taking a step or 2 out of the way making me have to swing wide to get past them. I get to the window to order the girl was nice enough but I had to repeat my order a few times before she got it down. Get to the window my coke is ready. I pay and she has me pull forward. I wait about 2 minutes. And it wasn’t for hot or fresh food. The double stack was cold and had so much mustard on it that’s the only thing I tasted for the remainder of my meal. The jr bacon I ordered was cold as well and the bacon was half raw. The buns were stale and had hard spots on both sandwiches. Instead of a small fry I got the value or kids meal size and they were cold as well with zero salt on them. Here I thought I was getting pulled up for fresh food the way Dave Thomas intended but it was so the individual in the parking lot could finish their cigarettes instead it would seem. The burgers are square because corners aren’t cut. But I do believe this Wendy’s doesn’t not follow that tradition.
  • YM
    Yamileth Mojica
    Jan 21, 2026
    1.0
    This Wendy’s literally has the worst morning shift. They never know what is going on always lost and SLOW. IF YOU DONT WANT TO WORK THERE GET ANOTHER JOB
  • GM
    Gabe Moncrief
    Jan 15, 2026
    1.0
    I ordered a chilli and $4 jr. combo meal. I get to the window to clarify I want a $4 jr. combo and not a number 4 off the menu. Please do your job and don’t let me get a piece of chicken I could easily get with better taste from Publix made with style. Do you Job Competently please.
  • QG
    Queen4Life G
    Dec 31, 2025
    1.0
    ~Really disappointed! The bun was hard and when I took the top hard bun off the bacon looked old plus was extremely hard to bite through. Then I started to examine the meat and something was not right. Needless to say after one bite of the chicken blt the rest was disposed. Money wasted. And I did request cook to order so it would be fresh. 😔
  • WS
    wqhj studios
    Dec 14, 2025
    3.0
    it's hit -or -miss with this place. one day, they'll hand you a bag of cold, rubbery fries and a watered down coke. a few days later, you'll place an order for a car load of people and every thing they give you feels fresh of the grill. I don't get it. when they are good, they are great.

Frequently Asked Questions About Wendy's

Is San Juan Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours for Wendy's at 2001 Hamilton Street, Jacksonville, FL?

The drive-through is open from 7:00 AM to midnight Monday through Thursday and Sunday, 7:00 AM to 1:00 AM on Friday, and 8:00 AM to 1:00 AM on Saturday.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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