Business Details
About
Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Jacksonville, FL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Jacksonville, FL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
1,431 reviews
5 stars
443
4 stars
299
3 stars
232
2 stars
121
1 star
336
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly a manager with red dreads, leading to a negative dining experience.
Food Quality
Many customers reported cold, stale, or poorly prepared food, with specific complaints about burgers and fries.
Service Speed
Customers frequently experienced long wait times, both in the drive-thru and for mobile orders, often leading to frustration.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and kitchen, contributing to a poor overall impression.
Inconsistent Hours
Customers noted that the restaurant often closed early or did not adhere to posted hours, causing inconvenience.
- CSC.E.O. SeymoreNov 17, 20251.0If I could give no stars I would. For a second I almost forgot why I stopped doing fast food. This place was a reality check. I always order the same thing from Wendy’s which is the #6 Spicy chicken sandwich meal and sweet and sour sauce to dip my fries in. So today November 17th at 7:25PM I ordered my usual. I asked for 2 sauces. Was not expecting the response to be “they $0.50” I guess it’s really been a while since I’ve done fast food, okay … I still want them. Get my bag and asked the girl to be sure if there were 2 in the bag. She was rude but tried to keep a straight face. I don’t play those games I looked her dead in her face to see if she wanted to try me. She closed the window and walked away. Then I go to eat my food…. Not only did I not get sweet and sour sauce when I went inside to ask about it is when I found out that sauce is discontinued! So not only did they charge me for the sauce that’s discontinued, they gave me whatever sauce they felt like giving. I didn’t ask for sweet chili! It is in fact an entirely different taste. She could’ve saved me a $1 and possibly avoided me ordering from them entirely had she made that clear! The sauce makes the meal to me! So I see they still don’t know how to treat ppl and they are definitely getting out of hand with charging ppl for the sauce that goes with the food they just bought. Won’t be returning. Completely done with fast food. The attitudes and the service is completely disgusting. Stop hiring these ppl that don’t feel like being at work! And most definitely stop charging ppl for the sauces that go with the food! $0.50 per sauce is theft!
- LOLourdes OrtizNov 17, 20255.0Muy tranquila el área, y el servicio excelente 👍
- DSDale SnailNov 16, 20255.0It was as good as can be expected.
- CACharlie AcreeOct 29, 20251.0The french fries were lukewarm after requesting fresh hot fries. Customer service could have been more welcoming and friendly.
- SMSonya MynesOct 16, 20255.0Very Good
Frequently Asked Questions About Wendy's
Is San Juan Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Jacksonville, FL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Jacksonville, FL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (904) 387-1483.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does San Juan Wendy’s serve breakfast?
Yes, this Wendy’s location in Jacksonville, FL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours for Wendy's at 2001 Hamilton Street, Jacksonville, FL?
The drive-through is open from 7:00 AM to midnight Monday through Thursday and Sunday, 7:00 AM to 1:00 AM on Friday, and 8:00 AM to 1:00 AM on Saturday.
Does this Wendy's location offer breakfast?
Yes, this Wendy's in Jacksonville, FL serves breakfast including combos, sandwiches, coffee, and sides available via the app or website.
How can I order food from Wendy's near me?
You can order food using the Wendy’s mobile app or by going to order.wendys.com and selecting this location.
Is delivery available at this Wendy's location?
Delivery availability depends on your address. Enter it on the Wendy's app or order.wendys.com to check if delivery is offered near you.
What payment options does Wendy's accept at 2001 Hamilton Street?
Wendy’s accepts American Express, Cash, Discover, Mastercard, and Visa payments.
What are the meal options served at this Wendy's?
This location serves breakfast, lunch, and dinner with menu items like fresh beef burgers, chicken nuggets, salads, Frosty®, and Baconator®.
How can I contact Wendy's Jacksonville location for feedback or questions?
You can call (904) 387-1483, use the live chat on their Contact page, or fill out the Wendy’s Customer Satisfaction Survey using your receipt details.
Are there other Wendy's locations nearby?
Yes, there is at least one other Wendy's fast food restaurant nearby, providing additional options if you want to try a different location.
What nearby places can I visit before or after coming to Wendy's at 2001 Hamilton Street?
You can visit TD Bank for banking needs, Edwards Chiropractic Clinic for health services, or San Juan Animal Hospital for pet care, all located close to Wendy's.
Is there a gas station near Wendy's where I can fill up my vehicle?
Yes, the GATE Gas Station, which also offers a convenience store and car wash services, is near Wendy's at this location.