Wendy's

3.3
1436 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Jacksonville, FL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Jacksonville, FL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2001 Hamilton Street, Jacksonville, FL
32210, United States

Hours

Reviews

3.3
1,436 reviews
5 stars
445
4 stars
298
3 stars
233
2 stars
122
1 star
338

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior from management.

Food Freshness

Customers frequently complained about receiving cold or stale food, with inconsistent quality reported across visits.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and drive-thru, indicating a need for better cleanliness standards.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food being served.

Operational Issues

Frequent complaints about the restaurant not being open during advertised hours and slow service times were noted.
  • QG
    Queen4Life G
    Dec 31, 2025
    1.0
    ~Really disappointed! The bun was hard and when I took the top hard bun off the bacon looked old plus was extremely hard to bite through. Then I started to examine the meat and something was not right. Needless to say after one bite of the chicken blt the rest was disposed. Money wasted. And I did request cook to order so it would be fresh. 😔
  • WS
    wqhj studios
    Dec 14, 2025
    3.0
    it's hit -or -miss with this place. one day, they'll hand you a bag of cold, rubbery fries and a watered down coke. a few days later, you'll place an order for a car load of people and every thing they give you feels fresh of the grill. I don't get it. when they are good, they are great.
  • LP
    Luis D Parada
    Dec 13, 2025
    5.0
    Lugar limpio y muy buen servicio además bien elaborados los alimentos. Felicitaciones.
  • JA
    Jacob Arthur
    Dec 6, 2025
    1.0
    Lady didn't want us in there I was with my friend walked in not even 20 seconds within walking in I'm transferring money to my card and lady looks up at me and says y'all can't just sit in here and chill y'all either got to order or leave with an attitude food was great though
  • CS
    C.E.O. Seymore
    Nov 17, 2025
    1.0
    If I could give no stars I would. For a second I almost forgot why I stopped doing fast food. This place was a reality check. I always order the same thing from Wendy’s which is the #6 Spicy chicken sandwich meal and sweet and sour sauce to dip my fries in. So today November 17th at 7:25PM I ordered my usual. I asked for 2 sauces. Was not expecting the response to be “they $0.50” I guess it’s really been a while since I’ve done fast food, okay … I still want them. Get my bag and asked the girl to be sure if there were 2 in the bag. She was rude but tried to keep a straight face. I don’t play those games I looked her dead in her face to see if she wanted to try me. She closed the window and walked away. Then I go to eat my food…. Not only did I not get sweet and sour sauce when I went inside to ask about it is when I found out that sauce is discontinued! So not only did they charge me for the sauce that’s discontinued, they gave me whatever sauce they felt like giving. I didn’t ask for sweet chili! It is in fact an entirely different taste. She could’ve saved me a $1 and possibly avoided me ordering from them entirely had she made that clear! The sauce makes the meal to me! So I see they still don’t know how to treat ppl and they are definitely getting out of hand with charging ppl for the sauce that goes with the food they just bought. Won’t be returning. Completely done with fast food. The attitudes and the service is completely disgusting. Stop hiring these ppl that don’t feel like being at work! And most definitely stop charging ppl for the sauces that go with the food! $0.50 per sauce is theft!

Frequently Asked Questions About Wendy's

Is San Juan Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours for Wendy's at 2001 Hamilton Street, Jacksonville, FL?

The drive-through is open from 7:00 AM to midnight Monday through Thursday and Sunday, 7:00 AM to 1:00 AM on Friday, and 8:00 AM to 1:00 AM on Saturday.