Wendy's

3.3
1727 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2006 Park Street, Jacksonville, FL
32204, United States

Hours

Reviews

3.3
1,727 reviews
5 stars
579
4 stars
335
3 stars
258
2 stars
143
1 star
412

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were friendly and professional, while others were reported as rude and inattentive.

Food Quality

Frequent complaints about cold, stale, or poorly prepared food, including cold fries and incorrect orders.

Speed of Service

Many customers experienced long wait times, especially in the drive-thru, with some waiting over 15 minutes for their orders.

Cleanliness

Concerns about cleanliness, including dirty restrooms and unsanitary conditions in the dining area.

Management Issues

Several reviews highlighted poor management and lack of training for staff, leading to a negative dining experience.
  • CW
    chris williams
    Nov 17, 2025
    2.0
    Even after ordering ahead on mobile for takeout, still had to wait 15 minutes after I got there. Can't recommend of you only have a 30 minute lunch break.
  • MK
    M K
    Nov 15, 2025
    1.0
    We went through the drive through and there was one person ahead of us. After about 7 minutes of waiting (cars were lining up behind us so we couldn't get out) they moved forward. Our car pulled forward and they didn't answer the speaker. I used to work in fast food so I understand not being able to answer right away sometimes. However, after 4 minutes of waiting at the intercom I decided to try calling the store to see if there was something wrong with the speaker. No one answered. After after 3 minutes or so I got out of the car and told the people behind me not to waste their time because at this point I know us and the car directly behind us have been there for 20 minutes, Lord knows how long the car waited in front of us waited. We drove away only to see an employee standing at the drive through window!!!! And the kicker is they were doing absolutely nothing. Absolutely terrible. If you're craving a Baconator, definitely skip this Wendy's.
  • MB
    michelle banner
    Nov 14, 2025
    1.0
    This location is the absolute worst. It is currently 11:40pm on a Friday and their automated system is saying they’re closed. They do what they want when they want at this location. Avoid by all means
  • JZ
    J Zorro
    Nov 12, 2025
    5.0
    Stopped here for Veterans Day and I was served quickly and staff treated me very well.
  • PB
    panda bear
    Nov 8, 2025
    5.0
    This is by far the best Wendy's I've ever been 2 even tho there were only 3 ladys working they were crushing it they all need raises & V she was awsum she was polite helpful & just all round great customer service I asked for a few extra crackers for my Chilli bc my baby always steals em & she hooked it up the frostys where filled fully great experience i will be back next trip to Jax

Frequently Asked Questions About Wendy's

Is Park Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.