Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
1,893 reviews
5 stars
723
4 stars
383
3 stars
325
2 stars
159
1 star
303
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.
Order Accuracy
Many customers complained about incorrect orders, missing items, and poor attention to detail in fulfilling requests.
Food Freshness
Feedback on food quality was mixed; some enjoyed fresh and hot meals, while others received cold or poorly prepared food.
Cleanliness
Several reviews highlighted unsanitary conditions, particularly in the bathrooms and dining area.
Wait Times
Customers frequently noted long wait times in both the drive-thru and inside the restaurant, often exacerbated by understaffing.
- SAShanon AradillasNov 16, 20251.0Wendy’s Wendy’s I asked for mayonnaise on my burger no mayonnaise and the hamburger meat was tough as shoe leather no receipt so this is a shared responsibility Tighten Up
- CHChristophe HanckowiakNov 15, 20255.0It's now a tradition to stop at a Wendy's after a concert or show. We liked it. They forgot our fries but fixed it real quick. Thank you!
- TPTreeah PanaceanOct 29, 20252.0Terrible food now days. This place used to be good they were known for being really fast drive-through and now you go and you think your tea is gonna be sweet. You think they’re gonna have the sauce for your chicken. None of that.
- KJKristi JarrettOct 27, 20255.0Drive thru. Was a little slow at first but food was good fresh and hot.
- MSMichael SmithOct 19, 20254.0Good did friendly service
Frequently Asked Questions About Wendy's
Is Emerson & Phillips Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Jacksonville, FL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Jacksonville, FL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (904) 265-2567.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Emerson & Phillips Wendy’s serve breakfast?
Yes, this Wendy’s location in Jacksonville, FL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours for this Wendy's location?
The drive-through is open Monday to Thursday from 7:00 AM to midnight, Friday from 7:00 AM to 1:00 AM, Saturday from 8:00 AM to 1:00 AM, and Sunday from 8:00 AM to midnight.
Is breakfast served at the Emerson & Phillips Wendy's in Jacksonville, FL?
Yes, this location serves breakfast. You can order breakfast combos, sandwiches, coffee, and sides via the app or website.
Can I order delivery from this Wendy's location?
Yes, delivery is available where offered. Use the Wendy's app or order.wendys.com to check delivery availability in your area.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
How can I contact the Emerson & Phillips Wendy's for feedback or questions?
You can call (904) 265-2567 directly, reach Customer Care via live chat on the Wendy's Contact page, or call 888-624-8140. Customer satisfaction surveys are also available online.
What are this Wendy's dine-in and takeout options?
This location offers dine-in, takeout, drive-thru, and delivery services. However, curbside pickup is not available.
Where can I find menu pricing and nutrition information for this Wendy's?
Prices and nutrition info are available on order.wendys.com or the Wendy's mobile app after selecting this location, plus nutrition posters are displayed in-restaurant.
What nearby places can I visit before or after eating at Wendy's?
Nearby you can visit Starbucks for coffee, Gate Express Carwash for car cleaning, or stop by the GATE Gas Station for fuel and snacks, all within close proximity to Wendy's at 3136 Emerson St.
Are there convenient services like banks or ATM near this Wendy's?
Yes, Wells Fargo Bank and Wells Fargo ATM are nearby for your banking needs, along with a LibertyX Bitcoin ATM.
What other fast food options are available close to this Wendy's?
Close by you can find McDonald's, Taco Bell, and another Wendy's, offering alternative fast food choices in the area.