Brand Certified
Wendy's
3.6(1912 reviews)
Certified by Wendy's • Feb 22, 2026
Business Details
3136 Emerson St, Jacksonville, FL
32207, United States
Certified by Wendy's • Feb 22, 2026
(904) 265-2567
Certified by Wendy's • Feb 22, 2026
https://locations.wendys.com/united-states/fl/jacksonville/3136-emerson-st
Certified by Wendy's • Feb 22, 2026
About
Certified by Wendy's • Feb 22, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Feb 22, 2026
Hours
Certified by Wendy's • Feb 22, 2026
Reviews
3.6
1,912 reviews
5 stars
733
4 stars
386
3 stars
325
2 stars
159
1 star
309
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and unprofessional staff behavior.
Food Quality
Many reviews mentioned cold or poorly prepared food, with some customers expressing disappointment in the freshness and taste.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good service during specific visits.
Cleanliness Concerns
Several reviews highlighted unsanitary conditions in the restaurant, particularly in the bathrooms.
- ANAmanda Nobles2 days ago1.0I don’t normally do bad reviews, but this was just NASTY. This location needs to be shut down🤢 8:10am, pulled in drive thru. Waited 5 minutes at the speaker, no one answered. Drove to the window & waited a few more minutes. Worker was very nice when she came to the window to take my order though. Potatoes were fresh, but the croissants were not croissants… it was soggy flat bread that was falling apart. The bacon was extremely soggy as well. Had to be pre-made & warmed up because that was not fresh🤢 ‘Swiss cheese’ was like a thick warm mayo. Couldn’t stomach it, didn’t even take a bite. Took 20 mins to order & get the food.
- LTLaura TJan 29, 20261.0So I was on my way to work today, stopped by Wendy’s on 3136 Emerson to pick up a salad. As I proceeded to eat it I noticed that there was a rancid taste on my salad! They gave me seasoned croutons that don’t even go with this salad (had the apple pecan) and the pecans were expired and the chicken was hard $ 10.20 on a salad that was expired 🤢 had to go hungry… so mad 😡
- FRFrederick RutledgeJan 13, 20265.0Decent human beings 💪
- CDCharles DublinJan 2, 20261.0This particular Wendy’s has acquired a reputation for long drive through waits (15+ minutes) and combative staff taking the drive through orders. On three separate occasions during the past two weeks this particular location has had excessive wait times (despite arrival being non-peak times) and incorrect or missing food items. As a local business owner I find this pattern of poor service to be very troubling. So much so, none of our more than twenty employees will be purchasing food from this location going forward. Not a good way to run a business in the competitive fast food market.
- RSRicky SkiDec 12, 20255.0Best Wendy's in town.
Frequently Asked Questions About Wendy's
Is Emerson & Phillips Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours for this Wendy's location?
The drive-through is open Monday to Thursday from 7:00 AM to midnight, Friday from 7:00 AM to 1:00 AM, Saturday from 8:00 AM to 1:00 AM, and Sunday from 8:00 AM to midnight.
Is breakfast served at the Emerson & Phillips Wendy's in Jacksonville, FL?
Yes, this location serves breakfast. You can order breakfast combos, sandwiches, coffee, and sides via the app or website.
Can I order delivery from this Wendy's location?
Yes, delivery is available where offered. Use the Wendy's app or order.wendys.com to check delivery availability in your area.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
How can I contact the Emerson & Phillips Wendy's for feedback or questions?
You can call (904) 265-2567 directly, reach Customer Care via live chat on the Wendy's Contact page, or call 888-624-8140. Customer satisfaction surveys are also available online.
What are this Wendy's dine-in and takeout options?
This location offers dine-in, takeout, drive-thru, and delivery services. However, curbside pickup is not available.
Where can I find menu pricing and nutrition information for this Wendy's?
Prices and nutrition info are available on order.wendys.com or the Wendy's mobile app after selecting this location, plus nutrition posters are displayed in-restaurant.
What nearby places can I visit before or after eating at Wendy's?
Nearby you can visit Starbucks for coffee, Gate Express Carwash for car cleaning, or stop by the GATE Gas Station for fuel and snacks, all within close proximity to Wendy's at 3136 Emerson St.
Are there convenient services like banks or ATM near this Wendy's?
Yes, Wells Fargo Bank and Wells Fargo ATM are nearby for your banking needs, along with a LibertyX Bitcoin ATM.
What other fast food options are available close to this Wendy's?
Close by you can find McDonald's, Taco Bell, and another Wendy's, offering alternative fast food choices in the area.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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