Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, such as cold or stale items, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors.
Staff Attitude
Feedback indicated a lack of friendliness and professionalism among staff, with some customers feeling ignored or disrespected.
RS
Ryan Sanders
5 days ago
4.0
Show up on at dinner time on Saturday early evening and I guess it’s the entire restaurant’s smoke break, no shame just puffin away at the front door, sup yall. Anyway on to the order and this kid couldn’t figured out up from down, chocolate from vanilla, ketchup from bbq, it’s was comical tho. Food was good so can’t complain too much but this place, the employees, the vibe, is straight out of idiocracy (the movie).
BC
BaRK Crew
Feb 15, 2026
1.0
Ordered online, got there at 1050 and was rudely told 'we jus now opening, you'll get food in a minute pull to the front". After waiting 30 minutes cause I couldn't leave, I pulled to drive thru because I saw people going inside. I then had to wait until 45 minutes later for my order to be wrong.
Completely insane.
TL
Tameka L
Feb 12, 2026
5.0
They will never know how they made my day with amazing customer service and generous genuine smiles. Made me cry tears of gratitude to know that there are good people and great service at this Wendy’s. May the blessing that they bestowed on me continue to overflow to each of the staff and through out this location. Life is hard sometimes but Wendy’s makes it just a little bit better. Bless up and Thank you, 🌻.
JC
John Carlson
Feb 11, 2026
4.0
Handed me out the car in front of me food and took it back. Served it to the car in front of me. Only bad thing to say
JT
Joseph Trevino
Feb 1, 2026
1.0
Wish I could have even really rated the food! I didn’t get it! I waited around for 12 minutes and watched the drive through line and two people after I placed my order get their food before me. I haven’t been in months, and boy am I sure not going to come back. They don’t even do breakfast anymore either 👎🏼
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours of Wendy's at 400 S. 3rd Street, Jacksonville, FL?
Wendy's at this location is open from 9:00 AM to midnight Sunday through Thursday, and from 9:00 AM to 2:00 AM on Fridays and Saturdays.
Does this Wendy's location offer drive-thru service and what are its hours?
Yes, this Wendy’s has a drive-thru open from 9:00 AM to midnight Sunday through Thursday, and until 2:00 AM on Fridays and Saturdays.
Can I order Wendy's food for delivery or takeout from this location?
Yes, you can order delivery or takeout through Wendy's app or order.wendys.com and select this location for available options.
Does this Wendy's serve breakfast, and how can I order it?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides via Wendy's app or order.wendys.com selecting this location.
What payment options does this Wendy's accept?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa at this location.
How can I contact Wendy's at 400 S. 3rd Street if I have questions or want to provide feedback?
You can call them directly at (904) 246-2433, use the Live Chat on the Wendy's Contact page, or call 888-624-8140 for customer care.
Where can I find Wendy's menu prices and nutritional information?
Menu pricing and nutrition facts are available on order.wendys.com or the Wendy's mobile app by selecting this location and viewing specific menu items.
Are there any popular nearby stores where I can shop before or after visiting Wendy's?
Yes, nearby shopping options include Sisterlee Boutique for women's clothing and shoes, Dome Hats & Apparel for fashion accessories, and Seaside Shoppes for furniture and fashion accessories.
What local beauty and wellness services are near Wendy's at 400 S. 3rd Street?
Near Wendy's, you can visit Luna Jade Salon or Liliana's Hair Studio for hair and beauty services, as well as Alma Yoga for yoga and fitness.
Are there any nearby attractions or services I might find useful when visiting Wendy's?
Yes, after your meal you might explore local antique stores like Grandma T's Picket Fences or visit Pura Bean Coffee Company nearby for a coffee break.
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