Wendy's

3.2
1888 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5133 Norwood Avenue, Jacksonville, FL
32208, United States

Hours

Reviews

3.2
1,888 reviews
5 stars
591
4 stars
337
3 stars
316
2 stars
203
1 star
441

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor customer service, including rude staff and unprofessional behavior.

Food Quality

Many customers reported receiving cold, stale, or improperly cooked food, leading to dissatisfaction.

Wait Times

Customers frequently complained about long wait times in both the drive-thru and inside the restaurant.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and kitchen, contributing to a negative experience.

Management Issues

There were complaints about management not addressing ongoing service and food quality problems, leading to frustration among customers.
  • NP
    Nevaeh Powell
    Nov 16, 2025
    1.0
    My burger was pink and musty when I touched it horrible food service
  • CW
    Caitlyn Winn
    Nov 8, 2025
    5.0
    It was a great experience
  • SJ
    Shakura Jackson
    Nov 4, 2025
    1.0
    This particular Wendy's has to be THE WORST one I've EVER been to. Which really sucks bc it's in my neighborhood. I've given them chance after chance but I will no longer spend my hard earned money here or give their mediocre luke warm food to my family again. Do better Wendy's. Hire better.
  • AW
    Ashley Williams
    Nov 1, 2025
    1.0
    Waited in line for awhile was told to pull up cool thinking you’re going to get hot food NOPE!! that’s not the case got the food cold an they won’t to have attitude with you it’s my money an I want it hot they just Re dropped the food an 🙄🙄 I see why people go across to McDonald’s it crazy you gon make me wait an give me cold food that’s crazy work
  • TM
    Timothy McQuillen
    Nov 1, 2025
    5.0
    This wendys always gets my order correct and we are a semi picky family. Always hot and never disappointed. As far as fast food goes very good.

Frequently Asked Questions About Wendy's

Is Norwood Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's on Norwood Avenue?

The drive-thru at Wendy's on Norwood Avenue is open from 7:00 AM to 1:00 AM Monday through Thursday, 7:00 AM to 2:00 AM on Friday, 8:00 AM to 2:00 AM on Saturday, and 8:00 AM to 1:00 AM on Sunday.