At Wendy’s in Jacksonville, FL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Jacksonville, FL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.
Cleanliness
The restaurant was described as dirty and in disrepair, with unsanitary conditions noted by multiple customers.
Food Quality
Many reviews mentioned cold or poorly prepared food, with several customers expressing disappointment in the quality.
Staff Attitude
While some staff were noted as friendly, there were numerous complaints about rudeness and unprofessional behavior from employees.
SG
sheila grey
Jan 2, 2026
1.0
No matter what time of day you go, the food is either cold or warm. You're at the speaker for at least 5-10 minutes before you can order. I ordered French toast sticks and they gave me slice up bread. They ran out of orange juice.
NO
Nancy Oleksinski
Dec 30, 2025
1.0
We went there Friday night, serves sucks, 2 customers in the lobby. Waited at the drive thru to place our order for 5 minutes, then we drove right up to the window there was no cars, then we sat there for a couple minutes and there was 6 workers and no 1 of them came to the window to see if we needed anything. So we left.
DM
Diane Miller
Dec 22, 2025
1.0
This is absolutely the worst Wendy’s and fast food restaurant I’ve ever been to. And this is consistently not just one time this last time was just the last time I’ll ever try. I am convinced that the only reason they’re still open is because they’re one of only two restaurants on Mayport Road that have a drive-through. It’s the only reason I ever go. Tonight I waited eight minutes for my order when they brought it to me. It was wrong so I went back inside and the two gentleman cooking. The food, laughed at me because there was no one at the counter. When they finally got someone to come to the counter, I let them know that I just wanted what I ordered. There’s no apology and no rush and to be honest the restaurant is dirty. The manager came out and said nothing although I didn’t really complain to anyone cause what good would that have done. Drive 10 minutes to somewhere else or just go to Arby’s
TF
Thomas Flynn
Dec 13, 2025
1.0
I have to give them credit bc at this point I’m pretty sure they purposely take as long as possible as a point of pride. As a Wendy’s loyalist and a member of the community for 2 years, it’s my advice to the higher ups to either fire everyone associated with this franchise or just close it all together. I’m not joking or exaggerating, one time it took me 24 minutes to get a Diet Coke and a small fry from the drive through. That Arby’s looks better and better each time I crave a jrbc.
JM
Joliveth Mendez
Dec 9, 2025
1.0
I decided to get “Fast Food” since I was in a rush, going to work. The cashier was “kind” at the beginning and asked someone if they can help me since I was in a rush. She recommended to next time to get in the car line, since it’s faster, and it was not faster… I was in the car line and it never advanced is when I decided to enter the building. After I paid.. she didn’t gave me no receipt or my cup for a drink and continue to prep some to go orders (door dash) while she was thinking OUT LOUD. If you in a rush you shouldn’t come here… and kept on going in a loop complaining why people stop and order if they are in a rush? Yes, people who go to fast foods places are in a rush… I was respectful when I asked. And her OUT LOUD THINKING made me so uncomfortable… and I left… I couldn’t wait for my food, after all that crap self talk she had right there. I was really mad listening to her self talk and I can’t eat food like that. She should have shut her mouth and kept working, unless Wendy’s pay its employees to be unprofessional and to be so negative at the front desk. Respect the customers while they’re standing right there listening to all your BS and complaints. That was not necessary at all. No food and I didn’t ask for no refund. I don’t want to come back to that. Instead of helping You are stressing more people with your behavior.
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What are the drive-through hours at Wendy's in Jacksonville, FL?
Drive-through at Wendy's Jacksonville, FL is open from 7:00 AM to midnight Monday through Thursday and Sunday, and stays open later on Friday and Saturday until 2:00 AM.
Does this Wendy's location offer delivery and takeout services?
Yes, this Wendy's location offers delivery, takeout, dine-in, and drive-through services.
Can I order Wendy's food online or through an app?
Yes, you can order Wendy's food online via https://order.wendys.com or by downloading the Wendy's mobile app available on the Apple App Store.
What payment methods are accepted at this Wendy's location?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa at this location.
What meals are served at this Wendy's?
Wendy's in Jacksonville, FL serves breakfast, lunch, and dinner.
Where is Wendy's located in Jacksonville, FL?
Wendy's is located at 699 Mayport Crossing Blvd., Jacksonville, FL 32233.
How can I contact Wendy's Mayport Crossing Blvd location?
You can contact this Wendy's location by calling (904) 246-3529 or the main phone +1 904-246-3529.
Are there any nearby fast food restaurants near Wendy's Jacksonville location?
Yes, nearby fast food restaurants include Arby's, Sonic Drive-In, and another Wendy's location, which offer alternative dining options close to Wendy's.
What other local services or stores can customers visit near this Wendy's?
Near Wendy’s, customers can visit Mayport Food Store for groceries, Crowns of Beauty Salon for beauty services, or the nearby Shell gas station for fuel.
Are there entertainment or community spots near Wendy's where visitors can spend time before or after dining?
Yes, nearby there are places like True Till Death Tattoos Art & Records LLC and USO Jacksonville, offering unique entertainment and community services for visitors.