Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported rude and unhelpful staff, particularly at the drive-thru, leading to a negative experience.
Order Accuracy
Frequent complaints about incorrect orders and missing items, causing frustration among customers.
Food Quality
Inconsistent food quality, with some customers receiving stale or poorly prepared meals.
Cleanliness
Multiple reviews highlighted poor hygiene standards in the restaurant, including dirty floors and unsanitary conditions.
Speed of Service
Customers experienced slow service, especially during peak hours, with long wait times at the drive-thru.
DC
Deaonta clegg
Nov 15, 2025
1.0
Worse customer service I have ever had in my entire life lady with the gold in her mouth really has the worst attitude I have ever seen I ask her for a Oreo frosty to add with my order because I ordered online and she told me to keep it moving
MM
mariah
Nov 11, 2025
1.0
FOOD WAS COLD, EMPLOYEES DANCING WHEN THEY SHOULD BE BAGGING MY FOOD, THE DRINK MACHINE IS DIRTY AND STICKY, OVERALL HORRIBLE EXPERIENCE…
JL
Jo Lefor
Nov 11, 2025
1.0
Hours for breakfast state until 1030am.
This location stops serving breakfast at 10.
MS
Marcy S
Nov 3, 2025
1.0
Absolutely ridiculous to have to pay 54 cents for an extra BBQ sauce. Charging for condiments is greedy and uncalled for. On top of that, my sandwich was made wrong and my nuggets combo was shorted. The customer service was awful. I won’t be spending another dollar here (Crystal springs rd location). Go to the competitor next door — they’re friendlier, get the order right, and don’t nickel-and-dime customers over sauce! I only asked for 2 or 3 more bbq sauce NOT 10.
GH
Greg Herman
Oct 21, 2025
1.0
The “so called” Manager was extremely rude. Drive up to the drive through, was originally greeted politely. I drive a diesel truck which can hinder the order taker from hearing.
This time, I forgot to turn off my engine before placing my order, the order taker which later said he was MGR hollered “I can’t hear you” so I apologize and turned off engine.
I replaced my order and he hollowed again “I can’t hear you” I was like okay, not sure what the problem is at this point ….. so I raised my voice for him to hear my order and at that time he yelled back saying “you don’t have to be rude” 🤷♂️
Puzzled as I didn’t feel I was rude, it was actually him … so I just sat there for a moment thinking WHATS GOING ON HERE.
So I proceeded to place my order again (3rd time) and that’s when he said “have a good day, you can go somewhere else” I was stunned, never have I been refused service.
So I said, I’m coming to the window, please have your MGR meet me there, his rude self said I AM THE MANAGER….
I went to window and asked his name, He Refused…. I asked the store # ….. He again Refused and closed the window.
My recommendation is to avoid this establishment and go next door to their competitor which gave us Awesome Service.
I have a picture of the so called MGR of anyone from corporate requests.
I will be sending a complaint to corporate and the BBB.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Jacksonville, FL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Jacksonville, FL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (904) 786-2240.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Chaffee Wendy’s serve breakfast?
Yes, this Wendy’s location in Jacksonville, FL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's at 11295 Crystal Springs Road, Jacksonville, FL?
The drive-thru is open from 7:00 AM to midnight Monday through Thursday, 7:00 AM to 1:00 AM on Friday, 8:00 AM to 1:00 AM on Saturday, and 8:00 AM to midnight on Sunday.
Does this Wendy's location offer breakfast?
Yes, this Wendy's in Jacksonville, FL serves breakfast including breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's for delivery from this location?
Delivery may be available near you. To check, use the Wendy's app or visit order.wendys.com and enter your delivery address to see if delivery is offered at this location.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact the Wendy's at Crystal Springs Road?
You can reach customer care through live chat or leave a message at wendys.com/contact-us, call 888-624-8140, complete the Wendy’s Customer Satisfaction Survey with your receipt info, or call the location directly at (904) 786-2240.
Where can I find the Wendy's menu and pricing for this location?
Menu prices may vary slightly by location. Visit order.wendys.com or the Wendy's mobile app, select this location, and you will see pricing for each menu item.
Are there other dining options near Wendy's on Crystal Springs Road?
Yes, nearby options include McDonald’s, Subway, Quiznos sandwich shop, and Hokkaido Japanese Restaurant Chaffee Road for sushi and Japanese cuisine.
What nearby convenience stores or gas stations can I visit near Wendy's?
Nearby gas stations and convenience stores include Exxon & Mobil Stations, Kangaroo Express, Circle K, and Smokers Express, which can be convenient for fueling or grabbing quick snacks before or after dining at Wendy's.
Are there any nearby services for entertainment or other needs around Wendy's?
Yes, nearby you will find Redbox for movie and game rentals, Watson Realty Corp. for real estate services, and The Exchange Network ATMs for cash access.
Does Wendy's at 11295 Crystal Springs Road offer dine-in and drive-thru services?
Yes, this Wendy's location offers dine-in, drive-thru, takeout, and delivery services.