Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
1,589 reviews
5 stars
492
4 stars
317
3 stars
232
2 stars
156
1 star
392
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Food Quality
Inconsistent food quality was reported, with some customers receiving cold or stale items.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and bathrooms.
Order Accuracy
Many customers experienced issues with incorrect orders and missing items.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food on certain occasions.
- ARAlejandro Ruiz5 days ago1.0Employees are not utilizing hairnets, and the premises appear unsanitary. We found hair in two of the hamburgers of my order.
- BMBill MeDec 19, 20254.0Bathrooms awful but food and service were good. No outdoor seating at all so not good for pets.
- EHEmily HehnDec 5, 20255.0I usually order the #1 for breakfast Maple Butter chicken with bacon Croissant, and ask for an extra little cup or maple butter to dip my fries and sandwich in. Usually the extra cup is no charge. Today it was 75 cents and rang up as extra cheese. Tastes just as good. 😋
- JHJewel HorseDec 2, 20251.0How are you going to charge someone 55 cent for another sour cream for a large potato? Especially whenever you didn't have tomatoes to put on the cheeseburger and were out of BBQ sauce but expect to charge me for a simple sour cream. I even had you take the bacon off my cheeseburger because it tastes like garbage anyways. When you work in a food business you are to please the customer. This has gotten out of hand. Thanks for ruining my lunch.
- DCDeaonta cleggNov 15, 20251.0Worse customer service I have ever had in my entire life lady with the gold in her mouth really has the worst attitude I have ever seen I ask her for a Oreo frosty to add with my order because I ordered online and she told me to keep it moving
Frequently Asked Questions About Wendy's
Is Chaffee Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's at 11295 Crystal Springs Road, Jacksonville, FL?
The drive-thru is open from 7:00 AM to midnight Monday through Thursday, 7:00 AM to 1:00 AM on Friday, 8:00 AM to 1:00 AM on Saturday, and 8:00 AM to midnight on Sunday.
Does this Wendy's location offer breakfast?
Yes, this Wendy's in Jacksonville, FL serves breakfast including breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's for delivery from this location?
Delivery may be available near you. To check, use the Wendy's app or visit order.wendys.com and enter your delivery address to see if delivery is offered at this location.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact the Wendy's at Crystal Springs Road?
You can reach customer care through live chat or leave a message at wendys.com/contact-us, call 888-624-8140, complete the Wendy’s Customer Satisfaction Survey with your receipt info, or call the location directly at (904) 786-2240.
Where can I find the Wendy's menu and pricing for this location?
Menu prices may vary slightly by location. Visit order.wendys.com or the Wendy's mobile app, select this location, and you will see pricing for each menu item.
Are there other dining options near Wendy's on Crystal Springs Road?
Yes, nearby options include McDonald’s, Subway, Quiznos sandwich shop, and Hokkaido Japanese Restaurant Chaffee Road for sushi and Japanese cuisine.
What nearby convenience stores or gas stations can I visit near Wendy's?
Nearby gas stations and convenience stores include Exxon & Mobil Stations, Kangaroo Express, Circle K, and Smokers Express, which can be convenient for fueling or grabbing quick snacks before or after dining at Wendy's.
Are there any nearby services for entertainment or other needs around Wendy's?
Yes, nearby you will find Redbox for movie and game rentals, Watson Realty Corp. for real estate services, and The Exchange Network ATMs for cash access.
Does Wendy's at 11295 Crystal Springs Road offer dine-in and drive-thru services?
Yes, this Wendy's location offers dine-in, drive-thru, takeout, and delivery services.