Wendy's

3.2
1584 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
11295 Crystal Springs Road, Jacksonville, FL
32221, United States

Hours

Reviews

3.2
1,584 reviews
5 stars
490
4 stars
316
3 stars
232
2 stars
156
1 star
390

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly at the drive-thru, leading to a negative experience.

Order Accuracy

Frequent complaints about incorrect orders and missing items, causing frustration among customers.

Food Quality

Inconsistent food quality, with some customers receiving stale or poorly prepared meals.

Cleanliness

Multiple reviews highlighted poor hygiene standards in the restaurant, including dirty floors and unsanitary conditions.

Speed of Service

Customers experienced slow service, especially during peak hours, with long wait times at the drive-thru.
  • DC
    Deaonta clegg
    Nov 15, 2025
    1.0
    Worse customer service I have ever had in my entire life lady with the gold in her mouth really has the worst attitude I have ever seen I ask her for a Oreo frosty to add with my order because I ordered online and she told me to keep it moving
  • MM
    mariah
    Nov 11, 2025
    1.0
    FOOD WAS COLD, EMPLOYEES DANCING WHEN THEY SHOULD BE BAGGING MY FOOD, THE DRINK MACHINE IS DIRTY AND STICKY, OVERALL HORRIBLE EXPERIENCE…
  • JL
    Jo Lefor
    Nov 11, 2025
    1.0
    Hours for breakfast state until 1030am. This location stops serving breakfast at 10.
  • MS
    Marcy S
    Nov 3, 2025
    1.0
    Absolutely ridiculous to have to pay 54 cents for an extra BBQ sauce. Charging for condiments is greedy and uncalled for. On top of that, my sandwich was made wrong and my nuggets combo was shorted. The customer service was awful. I won’t be spending another dollar here (Crystal springs rd location). Go to the competitor next door — they’re friendlier, get the order right, and don’t nickel-and-dime customers over sauce! I only asked for 2 or 3 more bbq sauce NOT 10.
  • GH
    Greg Herman
    Oct 21, 2025
    1.0
    The “so called” Manager was extremely rude. Drive up to the drive through, was originally greeted politely. I drive a diesel truck which can hinder the order taker from hearing. This time, I forgot to turn off my engine before placing my order, the order taker which later said he was MGR hollered “I can’t hear you” so I apologize and turned off engine. I replaced my order and he hollowed again “I can’t hear you” I was like okay, not sure what the problem is at this point ….. so I raised my voice for him to hear my order and at that time he yelled back saying “you don’t have to be rude” 🤷‍♂️ Puzzled as I didn’t feel I was rude, it was actually him … so I just sat there for a moment thinking WHATS GOING ON HERE. So I proceeded to place my order again (3rd time) and that’s when he said “have a good day, you can go somewhere else” I was stunned, never have I been refused service. So I said, I’m coming to the window, please have your MGR meet me there, his rude self said I AM THE MANAGER…. I went to window and asked his name, He Refused…. I asked the store # ….. He again Refused and closed the window. My recommendation is to avoid this establishment and go next door to their competitor which gave us Awesome Service. I have a picture of the so called MGR of anyone from corporate requests. I will be sending a complaint to corporate and the BBB.

Frequently Asked Questions About Wendy's

Is Chaffee Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.