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Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned cold, poorly prepared food and frequent shortages of menu items.
Cleanliness
While some customers noted cleanliness, others pointed out unsanitary conditions and a need for better maintenance.
Staff Attitude
There were numerous complaints about staff attitudes, with many customers feeling that employees were unprofessional and unhelpful.
CD
Christopher DeNigris
2 days ago
1.0
I had a very disappointing experience at this Wendy’s on February 21, 2026 around 7:40 PM.
I drove about two miles off the interstate in the dark with my pregnant wife and a car full of kids specifically to use the drive-thru. When I placed my order at the speaker, I was told to “come inside” and that they weren’t taking orders at the drive-thru. No explanation was given.
I asked for clarification and was ignored. I then pulled up to the window and was ignored again. After knocking, someone finally responded and again told me to come inside. I asked to speak with a manager and was told I would need to come inside for that as well. The manager never came out.
There were multiple employees inside, but no one was taking drive-thru orders or communicating clearly about what was going on.
I eventually went inside and was still not assisted. No manager identified themselves, no explanation was provided, and no order was ever taken.
This level of service is unacceptable — especially for families traveling off the highway. If the drive-thru was closed, that should be clearly communicated. Ignoring customers and refusing to provide management assistance is not how a business should operate.
I will be reporting this experience to corporate.
DK
Dana “Mirphy” Kathryn
5 days ago
2.0
Pulled up to the drive thru and was greeted with a literal grunt of acknowledgement by the employee. No hello, no “what can I get you?” I thought he turned on his mic by accident. Told him I was ready whenever he was and he sounded very condescending. Pulled up to the window to pay and he barely acknowledged my existence, took my card, spoke to a coworker about whether or not he was high, and then handed me back my card. Spoke to me with further grunts as he turned away from the window. Was handed my food without another word, no thank you’s or goodbyes. Barely even made eye contact and then closed the window to laugh with his homies in the kitchen.
Fries taste old and lukewarm at best. At least the frosty tastes reliable.
DS
David Sapp
Feb 9, 2026
1.0
I understand that not all menu items can be available at all times but the employee who waited on me would have known sooner if he was more concerned with his job than with his cellphone. The floor was sticky throughout the restaurant, the bathrooms disgusting. When I paid I was shorted 4 pennies, if you don't have my four pennies you should give me a nickel. I'm a business owner and know how many pennies are still in circulation, they are readily available from banks, this location just takes the excuse that they have stopped minting them to upcharge me. The employee at the counter didn't give any cares. To top it off the hamburger was far below the quality I expect of Windy's, the fries cold.
JE
Jade Elizabeth
Feb 7, 2026
1.0
Pull up at like 9:30 cause they close late. One person in there just sitting. Doing NOTHING on his phone yall check them cameras cause wtaf.
CB
Chase Bellamy
Feb 3, 2026
1.0
Pulled up and was asked to order inside, pull around walked inside stood at the counter waiting to be served on, I waited and walked out sometime after. Funny thing is I decided to skip another Wendy's down the road because it looked closed and ran down. 🤷
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-through at Wendy's in Jacksonville, FL?
The drive-through at this Wendy's location is open from 7:00 AM to 12:00 AM Monday through Friday, and from 8:00 AM to 12:00 AM on Saturday and Sunday.
Does Wendy's Jacksonville, FL serve breakfast?
Yes, breakfast is served at this Wendy's location. You can order breakfast combos, sandwiches, coffee, and sides through their app or website.
What payment options are accepted at Wendy's on New Berlin Road?
This Wendy's location accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
Is there a Wendy's app available to place orders?
Yes, you can order through the Wendy's app available in the Apple App Store, or via their website for convenient mobile ordering and access to specials.
Does this Wendy's location offer delivery and drive-through services?
Yes, Wendy's Jacksonville on New Berlin Road provides drive-through service and delivery options, including ordering through their app and website.
How can I provide feedback or contact Wendy's customer care for this location?
You can reach Wendy's Customer Care via live chat or phone at 888-624-8140, visit their contact page online, or call this location directly at (904) 337-4119.
Are there any nearby hotels close to Wendy's at 10101 New Berlin Road?
Yes, the Holiday Inn Express & Suites Jacksonville - Blount Island is nearby, providing convenient accommodation for travelers visiting Wendy's or the Jacksonville area.
What transportation options are near Wendy's on New Berlin Road?
Nearby transportation hubs include Jaxport and the Port of Jacksonville, making this Wendy's location accessible for travelers and visitors using these facilities.
What convenience stores or gas stations are close to Wendy's at 10101 New Berlin Road?
Convenience stores and gas stations nearby include Kangaroo Express, Circle K, Gate Petroleum Company, and CAT Scale, which can be useful stops for customers visiting Wendy's.
Where can I find the menu and nutritional information for Wendy's Jacksonville location?
Menu pricing and nutrition details are available on Wendy's official menu website and mobile app, where you can view customized nutrition info for different items.
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