Business Details
About
Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Jacksonville, FL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Jacksonville, FL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,451 reviews
5 stars
486
4 stars
334
3 stars
253
2 stars
124
1 star
254
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported cold, undercooked, or poorly prepared food, with several stating that their orders were incorrect or incomplete.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and lack of communication.
Cleanliness
Some customers noted that the restaurant was clean and well-maintained, while others experienced issues with cleanliness.
Staff Professionalism
Feedback indicated a lack of professionalism among staff, with reports of employees being unhelpful or dismissive.
Management Concerns
Several reviews mentioned issues with management, including poor oversight and inadequate staffing.
- JBJames BretneyNov 15, 20255.0Nice guy. Pricey
- FFFearless86Nov 6, 20255.0Fast, hot, and accurate!
- JFJohn FormanNov 2, 20251.0Horrible. Tried to grab a few jr cheeseburgers for the kids before we went trick or treating on Halloween and they made all of them wrong. All they had was cheese and meat no pickles or condiments. On top of that when I walked in not a single hello or how can I help you. This was a mobile order that I placed 15 min prior to arriving but yet it wasn’t done when I got there. Fries were also cold and not salted. I’ve been going to this location for years now but that’s the last time and you would think it would be slightly better since they did a remodel of the interior recently . Be grateful you have a job people or if you don’t like it get a better education, but don’t take it out on customers because your life is miserable. Every employee at that location needs training at home and at work.
- KOKevin OliverOct 27, 20251.0Food was horrible! Fries was cold and burger was not done!! Only thing I could do was drink coke. This Wendy's was horrible!!!
- CBChristopher BrowningOct 19, 20252.0Very unprofessional staff who took forever to come to mic and was walking around with a straw in mouth the entire time. My burger also had no cheese on it...when it was just supposed to be cheese and bacon...sad.
Frequently Asked Questions About Wendy's
Is Heckscher Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Jacksonville, FL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Jacksonville, FL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (904) 337-4119.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Heckscher Wendy’s serve breakfast?
Yes, this Wendy’s location in Jacksonville, FL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-through at Wendy's in Jacksonville, FL?
The drive-through at this Wendy's location is open from 7:00 AM to 12:00 AM Monday through Friday, and from 8:00 AM to 12:00 AM on Saturday and Sunday.
Does Wendy's Jacksonville, FL serve breakfast?
Yes, breakfast is served at this Wendy's location. You can order breakfast combos, sandwiches, coffee, and sides through their app or website.
What payment options are accepted at Wendy's on New Berlin Road?
This Wendy's location accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
Is there a Wendy's app available to place orders?
Yes, you can order through the Wendy's app available in the Apple App Store, or via their website for convenient mobile ordering and access to specials.
Does this Wendy's location offer delivery and drive-through services?
Yes, Wendy's Jacksonville on New Berlin Road provides drive-through service and delivery options, including ordering through their app and website.
How can I provide feedback or contact Wendy's customer care for this location?
You can reach Wendy's Customer Care via live chat or phone at 888-624-8140, visit their contact page online, or call this location directly at (904) 337-4119.
Are there any nearby hotels close to Wendy's at 10101 New Berlin Road?
Yes, the Holiday Inn Express & Suites Jacksonville - Blount Island is nearby, providing convenient accommodation for travelers visiting Wendy's or the Jacksonville area.
What transportation options are near Wendy's on New Berlin Road?
Nearby transportation hubs include Jaxport and the Port of Jacksonville, making this Wendy's location accessible for travelers and visitors using these facilities.
What convenience stores or gas stations are close to Wendy's at 10101 New Berlin Road?
Convenience stores and gas stations nearby include Kangaroo Express, Circle K, Gate Petroleum Company, and CAT Scale, which can be useful stops for customers visiting Wendy's.
Where can I find the menu and nutritional information for Wendy's Jacksonville location?
Menu pricing and nutrition details are available on Wendy's official menu website and mobile app, where you can view customized nutrition info for different items.