Brand Certified
Wendy's
3.2(650 reviews)
Certified by Wendy's • Feb 22, 2026
Business Details
13928 Bartram Run Drive, Jacksonville, FL
32258, United States
Certified by Wendy's • Feb 22, 2026
(904) 518-3365
Certified by Wendy's • Feb 22, 2026
https://locations.wendys.com/united-states/fl/jacksonville/13928-bartram-run-drive
Certified by Wendy's • Feb 22, 2026
About
Certified by Wendy's • Feb 22, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Feb 22, 2026
Hours
Certified by Wendy's • Feb 22, 2026
Reviews
3.2
650 reviews
5 stars
205
4 stars
124
3 stars
77
2 stars
62
1 star
182
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some praising friendly staff while others report rudeness and unprofessional behavior.
Food Quality
Food quality is inconsistent, with many complaints about cold, stale, or improperly prepared items, while some customers enjoyed fresh and hot meals.
Cleanliness
The cleanliness of the restaurant is frequently criticized, with reports of dirty dining areas and restrooms.
Order Accuracy
Numerous reviews mention issues with incorrect orders and missing items, leading to customer frustration.
Management Issues
Several customers noted poor management practices, including lack of oversight and inadequate staff training.
- RERyan ErskineFeb 17, 20261.0Cold burger and stale bun
- TTTFeb 9, 20265.0Stopped by to grab some snacks tonight. Our Wendy's app has been acting up and not allowing us to completely place our orders through the app, so we went inside to see if someone could help us. We ended up just just ordering inside and we'll just reach out to the application's IT services later. The people inside was very helpful and understanding. We got hot fresh food with excellent service. I haven't been too impressed in a while with fast food restaurants lately so this was a refreshing experience. I appreciate that very much. We will definitely will return.
- CMCristof MejiaJan 12, 20263.0PLEASE UPDATE STORE HOURS, or be open and ready to serve when it says it’s open time.
- EBElizabeth BergJan 2, 20262.0We chose to dine in. Granted it waa new years day, yet, there's no ni excuse for the filth we saw. It waa more than juat not getting cleaned thw night prior. Ice machine had no ice and was filthy in the dispensing area. The restroom was not onky disgusting it was apparent when it is cleaned it muat be with dirty water. The owner needs to have a deep cleaning done ro thw entire customer areas. Regarding food.. the fries were cold and chewy, not warm and crisp. Sandwiches were okay. We were very disappointed ans surprised to see this.
- SGSara GordonDec 28, 20251.0The only positive was the young man working the register was pleasant. The floors are always sticky like they’ve never been mopped after soda spills. Today the coke freestyle machine had no ice, 12 of the 30 drink options are grayed out unavailable, and of the ones available most of the flavors for them are unavailable. The machine is sputtering and spitting soda on the outside of your cup and machine walls around it. Employees were notified soda is flat and no ice, I ate in and no one ever checked it out. All of our fries were cold and the cheeseburger was totally unappealing. We’ve eaten here often and it keeps going further downhill. There’s no more ketchup available for self serve so you’ve got to ask for packets and not many are given. I’d be shocked if this establishment is open much longer.
Frequently Asked Questions About Wendy's
Is Bartram Park Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at this Wendy's location?
The drive-thru is open Monday to Friday from 7:00 AM to 12:00 AM, and on Saturday and Sunday from 8:00 AM to 12:00 AM.
Does this Wendy's serve breakfast, and what meals are available?
Yes, this Wendy's location serves breakfast, lunch, and dinner. Breakfast items include combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Are delivery and takeout options available at this Wendy's?
Yes, delivery and takeout options are available. You can order through the Wendy's app or website to check availability near you.
How can I provide feedback or contact this Wendy's location?
You can contact the Wendy's Customer Care team via the online contact page or call (904) 518-3365 to reach this location directly. Feedback can also be submitted through the Wendy’s Customer Satisfaction Survey.
What payment methods are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, MasterCard, and Visa.
Where is this Wendy's located?
This Wendy's is located at 13928 Bartram Run Drive, Jacksonville, FL 32258, United States.
Are there any nearby fast food or dining options around this Wendy's?
Nearby dining options include Zaxby's for chicken, Dairy Queen for ice cream and fast food, Moe’s Southwest Grill for Mexican cuisine, Panda Express for Chinese food, and Tsunami Sushi & Hibachi for Japanese cuisine.
Is there a hotel near this Wendy's if I plan to stay overnight?
Yes, nearby hotels include Hampton Inn and Suites Jacksonville South - Bartram Park and Hampton's On the House, a breakfast and brunch restaurant with accommodations.
What automotive services are available near this Wendy's?
Nearby automotive services include Tires Plus, Auto Spot Tire Pros, and Mavis Tires & Brakes for tire sales and automotive repairs.
Where can I find menu pricing and nutritional information for this Wendy's?
Menu pricing and nutrition information can be found on the Wendy’s website or mobile app by selecting the location and viewing menu items. In-restaurant nutrition posters are also available.
Brand Certified Facts from Wendy's
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Certified February 22, 2026Yext Knowledge Graph
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