Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
1,129 reviews
5 stars
361
4 stars
224
3 stars
175
2 stars
97
1 star
272
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported receiving cold, stale, or improperly prepared food, including cold fries and burgers.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted that the restaurant, including bathrooms and dining areas, was not well-maintained or clean.
Inconsistent Experience
Customers experienced significant variability in food quality and service, with some visits being satisfactory while others were disappointing.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
- RRrobdubya9999Nov 11, 20253.0The “new” chicken tenders were certainly not new. They had to have been reheated no less than 2x. 0 stars for the chicken. The burgers and fries were all fine.
- HJHollie JenningsNov 11, 20251.0Seasoned potatoes were old and barely warm. It's always an issue at this location.
- RHRachel HSep 19, 20251.0Really bad service. Takes forever to order when they are not busy at all pull up someone is just standing there on their phone.
- RGRay GeorgisSep 7, 20251.0I gave this Wendy’s another shot after months (maybe even a year) of avoiding it, and once again I was disappointed. I waited nearly 10 minutes in the parking spot for my food, thinking I was about to get something fresh. Instead, the nuggets were cold — not lukewarm, but cold-cold — and clearly old. This has been the story every time I’ve tried this location in the last five years of living nearby: wrong orders, stale food, and nuggets that are nothing like they used to be. They’re tiny, hollow, and barely have any chicken inside — more like an empty shell than real food. It’s sad to see Wendy’s quality drop this much. I’ve given this place chance after chance, but nothing changes.
- DDDavid DehofSep 5, 20252.0I'll give it 2 stars for the food but I won't give it to the rudeness of the customer service! Trying to take a $2 off of a meal after doing a survey on this place and they don't even know how to do it also the lady manager said they don't do that yet it's printed on the back! My next survey will be dissatisfying, won't come back to this particular restaurant!
Frequently Asked Questions About Wendy's
Is Bartram Park Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Jacksonville, FL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Jacksonville, FL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (904) 518-3365.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Bartram Park Wendy’s serve breakfast?
Yes, this Wendy’s location in Jacksonville, FL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at this Wendy's location?
The drive-thru is open Monday to Friday from 7:00 AM to 12:00 AM, and on Saturday and Sunday from 8:00 AM to 12:00 AM.
Does this Wendy's serve breakfast, and what meals are available?
Yes, this Wendy's location serves breakfast, lunch, and dinner. Breakfast items include combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Are delivery and takeout options available at this Wendy's?
Yes, delivery and takeout options are available. You can order through the Wendy's app or website to check availability near you.
How can I provide feedback or contact this Wendy's location?
You can contact the Wendy's Customer Care team via the online contact page or call (904) 518-3365 to reach this location directly. Feedback can also be submitted through the Wendy’s Customer Satisfaction Survey.
What payment methods are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, MasterCard, and Visa.
Where is this Wendy's located?
This Wendy's is located at 13928 Bartram Run Drive, Jacksonville, FL 32258, United States.
Are there any nearby fast food or dining options around this Wendy's?
Nearby dining options include Zaxby's for chicken, Dairy Queen for ice cream and fast food, Moe’s Southwest Grill for Mexican cuisine, Panda Express for Chinese food, and Tsunami Sushi & Hibachi for Japanese cuisine.
Is there a hotel near this Wendy's if I plan to stay overnight?
Yes, nearby hotels include Hampton Inn and Suites Jacksonville South - Bartram Park and Hampton's On the House, a breakfast and brunch restaurant with accommodations.
What automotive services are available near this Wendy's?
Nearby automotive services include Tires Plus, Auto Spot Tire Pros, and Mavis Tires & Brakes for tire sales and automotive repairs.
Where can I find menu pricing and nutritional information for this Wendy's?
Menu pricing and nutrition information can be found on the Wendy’s website or mobile app by selecting the location and viewing menu items. In-restaurant nutrition posters are also available.